Companion Guide Status for Family Tree Maker 2019

Companion guide Status For FTM 2019

If you read this blog, you must look for Companion Guide Status For FTM 2019. Please read this topic from start to end to learn its status and find alternatives to the FTM 2019 manual guide. Family Tree Maker (FTM) 2019 is a beloved genealogy software that has helped countless individuals trace their family histories. One of the valuable resources that users often turn to is the Companion Guide, which provides detailed information and guidance on using FTM to its fullest potential.

Companion Guide Status for FTM 2019?

This book helps Family Tree Maker 2019 users understand the software. They can read and follow the instructions to use the software. The ftm 2019 manual guide is a face among Family Tree Maker users. You can learn how to create charts and use Rich color coding in Family Tree Maker.

The Companion Guide for FTM has long been considered an essential tool for software users. These guides are typically created by the software’s makers or experienced genealogists who are well-versed in its features. They offer step-by-step instructions, tips, and insights to help users navigate FTM effectively and make the most of its powerful features.

Note: MacKiev has started sending companion guides. Please get in touch with MacKiev if you have not received it as yet (05/08/2024).

FTM 2019 Companion Guide

To be straightforward, We do not know the status. If you do not wish to wait any longer, you can request a refund by emailing or chatting with MacKiev. As of my last knowledge update in September 2021, the Companion Guide for Family Tree Maker 2019 was available and actively used by FTM enthusiasts. It covered various aspects of the software, including data entry, chart creation, research tools, and more. The guide benefited users who wanted to explore advanced features and techniques.


 Question:- Why is MacKiev not dispatching it?

Answer:- As per MacKiev, it is under production. As we understand, MacKiev has a production house for companion guides or uses a third-party company. After COVID-19 hit us, their production was affected. This is our guess; we aren’t sure. You can go to MacKiev chat to ask this question.

Question:- Is There Any Alternate Option?

Answer:- Yes, “There is till the time you do not know”.

Check for Updates

Since software and accompanying guides can undergo updates and changes, it’s advisable to check the official Family Tree Maker website or trusted genealogy resources for the most current information regarding the Companion Guide for FTM 2019. If updates or new editions have been released, these resources should provide details on where to access or purchase the latest guide.

You can download a soft copy pdf version of the Family Tree Maker Companion guide 2019. It is similar to what you will get in hard copy. Please find the steps below to download the PDF version of the Family Tree Maker user Guide. So follow the steps:-

  1. Please open Family Tree Maker 2019.
  2. Click on the help section.
  3. Click on the FTM 2019 Companion guide.
  4. You can download it to your computer and print it out, too, if you want to.

You can download a soft copy or print it using your printer. Please remember that you will need a lot of paper if you print it out. There are 364 pages, so print only if you need it.

We wish we could tell you the status, but we are unsure. We chatted with MacKiev and had the same answer:” There is no date.”

Do You Need Help Since You Do Not Have An FTM Companion Guide?

We are not MacKiev but support the Family Tree Maker Program and genealogist. This means we can help you with any issues with the Family Tree Maker. It also means you don’t have to pay us to download a soft copy of the guide.

Do not wait for Companion Guide Status. Call us at +1-888-257-3335, and we will help you. We charge for our phone and remote service.

Here is our Live Chat. Please chat with our experts if you want to learn more about us. Contact our Family Tree Maker Support Number to resolve your issue. We provide phone support 24×7. The Family Tree Maker Support Number is +1-888-257-3335.

Family Tree Maker Support Toll-Free Number:- +1-888-257-3335

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Amazing Upgrade Offer for Family Tree Maker’s users

New FTM 2019 Upgrade Offer

New FTM 2019 Upgrade offer and save 70%, or Try TreeVault for free!

Before checking out the prices, let us know about Family Tree Maker in brief;

With the help of Family Tree Maker 2019, you can quickly create family trees to visualize the family history and relationships. Along with that, the family tree generators come with unique templates, family tree customizing capabilities as well and easy publishing & and sharing options.

Also, it has been 30 years since it was born, and thus, a new edition has been introduced. Therefore, every change you make to your tree on the Mac or PC will be quickly & and automatically viewed from your device.

About the New FTM 2019 Upgrade Offer

As you know, FTM 2019 is the latest version of FTM software. Thus, it has all the latest features. Therefore, many things have been updated in FTM 2019, and some of them are;

  • TreeVault Cloud service: With this, your tree will no longer be an isolated desktop application. It is now the hub of a growing mobile apps and cloud services ecosystem. You can quickly view changes in the FTM tree in real-time.
  • Family Tree Maker Connect: It is a mobile app that helps display the latest FTM tree anywhere and anytime. So, you can easily share the tree with your relatives without worrying.
  • Historical weather: It helps set the scene for events in your family story. With the help of intelligent weather sentences, all are now being translated into reader-friendly sentences. Thus, it would be added to the Smart stories and books.
  • Next of kin service: It helps the users designate a successor to the TreeVault account to pass along with the family tree. So, you can quickly get a certificate that allows you to include with a will. It aids in providing correct intrusions and passcodes for taking over your respective account.

Similarly, many other features have been added to the new version. So, for more details, you can go through the articles mentioned on the official website.

Check out the prices described below;

New ftm 2019 update offer


Note: You can quickly get a free download copy of any new edition published in the next 2 years. Also, the value is estimated as a regular upgrade price.

The initial TreeVault service will include cloud backup of tree data; emergency tree restores service, Family Tree Maker 2019 connects mobile tree viewer, historical weather meteorological database, and Nest of Kin tree continuity service.

Simple steps to update to the FTM 2019 version

If you want to upgrade to Family Tree Maker’s new version, then follow the steps as follows;

  • First, you need to open FTM 2019 and then move ahead to help.
  • After doing so, you need to check for updates and upgrades.
  • Now, in the next window, you will find the option for download- FTM2019pdater01.exe.
  • You have to open the update file then and quickly run it.
  • Go ahead to yes, backup mode, and then follow the on-screen steps for downloading and installing it on your respective device.

Need help?

If you want to know more about the new FTM 2019 upgrade offer, you must reach the professional right now. The FTM Support Experts are always there to guide you, so without giving it any other thought, contact tech support for FTM 2019-related issues! You can call us at our Family Tree Maker Support Number at +1-888-257-3335, or you can Live chat with our Experts.

Family Tree Maker 2019 Review

Family Tree Maker 2019 Review

Here, you will learn about Family Tree Maker 2019 Review. If you are a genealogist searching for software to compile your data, Family Tree Maker 2019  is the best option. Many features in FTM put FTM at the top of the list. In this blog, we will review and explain a few parts.

Family Tree Maker 2019 Review

For almost 30 years, Family Tree Maker developers have been working on the software to make it better for the user. The software developer from MacKiev has done an excellent job.

New Features That MacKiev Has Added In Family Tree Maker For The Data


TreeVault – It is a cloud-based service that allows user to keep their data safe on a cloud server. A user can restore family tree data using Treevault Cloud Service. So if a user loses the devices, they don’t lose the data. TreeVault is free for twelve months. After that, the customer has to pay if they want to use this service after twelve months. There is a nominal fee of $20 or USD 30.

Family Tree Maker Connect App

Family Tree Maker Connect App A user can view their tree on a smart device (iPhone, iPad, or Android-based operating system devices). It is one of the best features that MacKiev adds.

Next of Kin

Next of Kin A user can designate someone as a successor. Once a user gives up on FTM, the successor can take over their legacy. Users can create a certificate and send it to the person they want to appoint.

Turn Back Time

Turn Back Time It is one of the essential features, and a user should know or learn how to use it. Let me explain what it does for the user. For example, you are a user and have been working on your family tree for years. You took the full back of your FTM a few weeks ago, You are working on your tree and found you made a mistake in it five days ago. You can go back five days ago with the help of Turn Back Time and restore your tree to 5days back. Simple, you do not have to restore your tree to 3 weeks back.

MacKiev Has Added New Features To Make Your Family Tree Maker Look Better Than Before –

Profile Picture Perfection –

Profile Picture Perfection is an inbuilt tool that allows users to edit photos. It has manual and automatic adjustments. So if you are not a professional photo editor, let this tool do the job for you. It works amazingly well if you have one person in the photo.

AlbumWALK Media Player

AlbumWALK Media Player can allow the user to record a voice about the photo. For example, if you have multiple images, you can tap on each and record the voices one by one. Once you are done, AlbumWALK adds music and creates a small movie or clip.

Other Important features of FTM

Companion Guide –

Every step you need to learn how to make in FTM is in the companion guide. For example, you must read the companion guide’s instructions to learn how to add a person or information about a person. It is also called the Family Tree Maker 2019 manual.

Note: We don’t suggest you buy a Companion guide as Mackiev has yet to deliver the order they took two years back.

Charts and Reports –

We suggest exploring FTM’s Chart and Reports. Creating reports and printing them out is easy with FTM. For example, you can select your grandfather and create his entire report.

Rich Color coding –

Rich Color Coding – You can assign a color to your bloodline. This feature helps the user to recognize their family lines. It also helps to look your tree colorful.

Photo Darkroom

This feature is one of my favourite features. Users can upload an old picture of an ancestor and use this tool to make it look new. It is effortless to use and recreates the perfect image for the user.


Question:- What if I face family tree maker 2019 problems?

Answer:-   You can chat with MacKiev. You can get free help. If you want premium service, then you can call us at +1-888-299-3207.

Question:- Where to buy Family Tree Maker 2019?

Answer:- You can purchase it from MacKiev.

Question:- Will I get a Family Tree Maker 2019 discount?

Answer:- You can check with MacKiev chat Support. They have a discount offer from time to time.

Question:- Can I get a Family Tree Maker 2019 download for free?

Answer:- This software is a premium software, and a user needs to buy it.

Question:- How to get a family Tree Maker 2019 upgrade?

Answer:- Please click on the FTM app and go to the help tab. In the Help tab, you can click “check for updates and upgrades.” Click this option to update or upgrade your software.

Get Instant Support

Suppose you have any questions related to FTM or genealogy. Then, you can call us. We help customer to decide how they should start their genealogy journey. Our Family Tree Maker Support Number is +1-888-257-3335.

Family Tree Maker Live Chat

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Release Date of Family Tree Maker 2019

Release Date of Family tree maker 2019

Are you a Family Tree Maker software user, then you must be wondering and wanting to know about the Release Date of the Family Tree Maker 2019 software upgrade. Family Tree Maker 2019 was released on September 29, 2019, by Software MacKiev. This version of the software includes new features such as improved performance, new charts and reports, and enhanced FamilySearch integration. It is available for both Windows and Mac operating systems.

Here are a few things that you should know about the Release Date of Family Tree Maker 2019:

Do you use Family Tree Maker 2017?

Only user who has purchased Family Tree Maker 2017 are eligible to upgrade to Family Tree Maker 2019. if you have, then you are eligible for Family Tree Maker 2019 upgrade. Have you not purchased Family Tree Maker 2017? Please go ahead and purchase it first.

Upgrade Family Tree Maker  2017 to Family Tree Maker 2019

Right now, you have a chance to upgrade it, so you should. As per our experience, after some time, MacKiev stopped updating their older version of the software. This is what happened in the FTM14 case. They stopped FTM14 to connect to ancestry, and a lot of customer was affected by it. You are also getting a reasonable discounted price to upgrade, so you should upgrade it. You can still be able to use FTM17 if you do not wish to upgrade it.

If you have not pre-book your software license, then you should go ahead and pre-book it. You will get a 40% discount now. (This offer is over)

Is TreeVault Services good?

Since it is free with Family Tree Maker 2019. You should go ahead and get it. Later, if you think you do not need TreeVault Cloud Service, then you should not renew it. If you are using ancestry, then I do not think you will need it, but as I said later, you can decide that.

What does TreeVault service do?

TreeVault keeps a backup of your family tree data. If you lose your family tree data. You can quickly restore all your files using the TreeVault service.

When will it be available?

As per MacKiev, it will be available for users to download at the end of this summer (End of July or End of August). Please chat with our Family tree maker Experts.

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Fix Display Issues In FTM For Windows

Fixing display issues in FTM

Do you want to Fixing display issues in FTM for Windows? Well, then, you got to be glad that you are just where you ought to be. Here, you will find perfect solutions only at one stop.

Before you begin with the process, you should know that Windows allows you to use the scaling feature. This feature allows you to increase the size of the text and other items on the screen. So when you use the scaling feature, in this way, Windows magnifies the size of the text and the UI elements to the scale that you choose. But if you do not find the text displayed in the correct manner, then follow the steps below to disable DPI scaling for Family Tree Maker.

Follow the steps below to Fixing display issues in FTM for windows

  • The first thing you must do is go to locate the Family Tree Maker. You can find this shortcut in the start menu on the desktop screen or on the taskbar.
  • After that, you would have to right-click on the shortcut. Then, select the ‘Properties’ option from the given drop-down list.
  • When you do that, you will have the ‘Properties’ dialogue window displayed on the current screen. After which, you will have to select the ‘Compatibility’ tab.
  • You now have to go to check the ‘Disable display scaling on High DPI settings’ box and then select the OK button.
  • And now, finally, you just need to ‘Restart’ your Family Tree Maker to confirm whether the issue has been resolved or not.
  • Get Instant Support

Common Display Issues

  1. Blurry or Distorted Graphics: Sometimes, FTM’s graphics can appear blurry or distorted, making it challenging to navigate your family tree.

  2. Fonts and Text Issues: Another common issue involves fonts and text not displaying correctly. This can make it impossible to read or edit your genealogy data.

  3. Scaling Problems: FTM may not scale correctly on high-resolution displays, leading to either tiny, unreadable text or oversized elements that spill off the screen.


  1. Update Graphics Drivers: Outdated or incompatible graphics drivers can be a major culprit for display issues. Ensure your graphics drivers are up to date by visiting your computer manufacturer’s website or the graphics card manufacturer’s website.

  2. Adjust Screen Resolution: If FTM is not scaling correctly on your high-resolution display, try adjusting your screen resolution to a lower setting temporarily. Right-click on your desktop, select “Display settings,” and adjust the resolution until FTM displays correctly. Remember to revert to your original resolution afterwards.

  3. Compatibility Mode: Right-click on the FTM shortcut icon, go to “Properties,” and navigate to the “Compatibility” tab. Check the box that says, “Run this program in compatibility mode for:” and select a previous Windows version. This can sometimes resolve compatibility issues causing display problems.

  4. Update FTM: Ensure you have the latest version of Family Tree Maker installed. Developers frequently release updates to fix bugs and compatibility issues. Visit the FTM website or use the software’s built-in update feature to get the latest version.

  5. Check Display Settings in FTM: Inside FTM, go to “Tools” > “Options” and check the display settings. You can adjust font sizes and other display-related settings here to suit your preferences and possibly fix text-related issues.


Display issues in Family Tree Maker for Windows can be a roadblock in your genealogy research, but they are not insurmountable. By following these troubleshooting steps and keeping your software and drivers up to date, you can ensure that your FTM experience is free from frustrating display problems. Remember to back up your data regularly to avoid any potential data loss during the troubleshooting process. Happy genealogy research!

Family Tree Maker 2019 is the most popular genealogy software. Many people use it. Even yet, if you have some issues, then you can contact the family tree maker support number.

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Using the Family Tree Maker Connect App

FTM Connect App

The Family Tree Maker Connect App is a powerful and user-friendly genealogy application designed to simplify the process of building your family tree. Whether you’re a seasoned genealogist or just starting your journey into your family’s history, this app offers a range of features to help you connect the dots and discover your roots.

Key Features of the FTM Connect App

  1. Easy Data Entry: The app provides a user-friendly interface for entering and managing your family’s information. You can add details about family members, including names, birthdates, marriage dates, and more. This structured approach ensures that your family tree is well-organized and easy to navigate.

  2. Sync Across Devices: Family Tree Maker Connect is available on various platforms, including smartphones, tablets, and desktop computers. This means you can access and update your family tree wherever you are, ensuring that your research is always up-to-date.

  3. Search and Merge: The app offers robust search and merge capabilities, allowing you to find potential matches within its extensive database. This feature helps you connect with distant relatives who may be researching the same family lines.

  4. Historical Records: Family Tree Maker Connect provides access to a vast collection of historical records, including census data, birth and death records, and immigration records. These records can provide valuable insights and fill in gaps in your family tree.

  5. Media Integration: You can enrich your family tree by adding photos, documents, and other media to individual profiles. This personalizes your family history and brings your ancestors to life.

Getting Started

To begin your genealogical journey with the Family Tree Maker Connect App, follow these steps:

  1. Download and Install: Start by downloading and installing the app on your preferred device. It’s available for both iOS and Android platforms.

  2. Create an Account: Sign up for a free account, which will grant you access to basic features and the ability to start building your family tree.

  3. Enter Family Information: Begin entering information about your family members. You can start with what you know and gradually expand your tree as you discover more details.

  4. Search and Connect: Utilize the search features to find potential matches and connect with other users who share your family lines. Collaborating with fellow researchers can be a rewarding part of your genealogy journey.

  5. Explore Historical Records: Take advantage of the app’s extensive historical records collection to uncover hidden gems about your ancestors.

  6. Add Media: Enhance your family tree by uploading photos, documents, and other media that provide a glimpse into the lives of your relatives.

Did You Purchase Family Tree Maker 2019?

It is important for you to have Family Tree Maker 2019 In case you want to use this feature. You can use this in Family Tree maker 2017 or in the earlier version. Please click this link and learn to buy and install Family Tree maker 2019.

Setting up TreeVault Cloud Services to use the FTM Connect App

As soon as you install Family Tree Maker 2019, you will get an option to set up TreeVault Cloud Services. You will need to set up this service as this will be the only source for you to see your tree on the phone.

Once you are done setting up your TreeVault account. You will need to open your main tree. Now, you will need to create an antenna tree. Click on the TreeVault icon, as mentioned in the picture below.

If your tree is created as an antenna tree in Family Tree Maker, then you will be able to see your tree on the FTM Connect app.

Install FTM Connect on your mobile phone:-

If you are using an Android device. Please go to Play Store, type FTM Connect in the search bar, and then click on the first result. In case you are using an iOS device, then you will need to go to the app store and search for ftm connect. Install the software and open it. It will ask you to type your ID and Password for the TreeVault account.

Go right ahead and type your ID and Password to log in. Now wait for some time, and you will be able to see your Family Tree on a smartphone in family view.

That’s all you will need to do. See, this is easy as pie. But If you still face issues, follow the steps. Don’t worry. Here is family Tree Maker support Live Chat. You can also contact MacKiev Technical Support if you like.

You can Contact our Family Tree Maker Support Number to get your issue resolved. We provide phone support 24×7. The Family Tree Maker Support number is +1-888-257-3335. So you can call for help.

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How can I print my whole tree from Family Tree Maker?

Print Family Tree in FTM

In Addition, We will discuss How to Print a Family Tree in FTM 2019. Follow these steps and Print your Family tree. If you need any help, you can Chat with our Experts. We will be happy to help you!

How can I print Family Tree in FTM 2019?

  • You must have the tree you want to print open and go to the Publish workspace.
  • Select “Charts” in the Publications Types list.
  • Then, Select the “Extended Family” Chart, and then.
  • Click the “Create Chart” button in the lower-right corner.
  • Select the “Include all individuals” checkbox.
  • Click the “Share button” in the upper-right corner of the window and choose Export to One Page PDF.
  • When the PDF Export Options dialog appears, click OK.
  • In the dialogue that opens, enter a name for the file, choose a location, and click Save.
  • Your chart is now ready to upload to a flash drive, CD, or even a copy shop’s website.
  • A message appears asking if you want to open the exported chart. Click Yes.
  • When the chart has opened, choose Print from the File menu.
  • In the printing dialogue, choose your printer, set any other options you need, and then.
  • Click on Print.
  • Because of its shape and the number of individuals included, the Extended Family Chart is available only in poster layout.

Save and Export a chart or report in Family Tree Maker

Save a chart or report in Family Tree Maker 2019 as an external file.

Saving a chart as a file:-

  • Open an existing chart you want to save.
  • Click the Share button and select one of the following options from the drop-down menu:
  • Export to PDF: This option exports the chart as a PDF, split over multiple pages.
  • Export to One Page PDF: This option exports the chart as one page and saves it as a PDF. You might want to use this if you are having your charts printed at a copy store. This option is not available in Family Tree Maker 2008.
  • Export to Image: This option lets you save the chart as an image file.

The list is of available image types is as:-

  • BMP – Bitmap
  • JPG – JPEG
  • PNG – Portable Network Graphic
  • EMF – Enhanced Meta File

 Saving a report as a file:-

  • Open an existing report you want to save.
  • Click the Share button and select one of the following options from the drop-down menu.
  • Export to PDF: An Adobe PDF (Portable Document Format) is helpful because PDFs keep the formatting you select. That way, if you print your report or send it to a relative, the report will look exactly as you see it on your monitor.

You cannot update the PDF within Family Tree Maker, and you need Adobe Reader to view it.

  • Export to CSV: This format organizes information into fields (comma-separated values), and you can import it into spreadsheet programs. Only reports that use column formats are exported to CSV.
  • Export to RTF: RTF files are based on a basic text file, but it can include information such as text style, size, and color. You can read it on all word processor software.
  • Export to HTML: Selecting this choice exports your report in HTML, Hypertext Markup Language. This format is the standard language for creating and formatting Web pages.
  • Export to Image: This option allows you to save your report as an image file.

List of Available image types are:-

  • BMP – Bitmap.
  • EMF – Enhanced Meta File.
  • WMF – Windows Meta File.
  • GIF – Graphics Interchange format.
  • JPG – JPEG file. This is the most common image format.
  • PNG – Portable Network Graphic.
  • TIFF – Tagged Image File Format.
  • Each format has its own export options from which you can choose.
  • After That, You choose a format type; You may be able to choose options such as page borders and text separators.
  • Once you have made your selections, the Save As window opens.

Using the Save as window, navigate to the location you want to save the file. After That, Enter a name for the chart in the File name field, and click Save.

If you are looking for help, you can visit our website, Family Tree Maker Help or you can chat with our Experts.

You can Contact our Family Tree Maker Support Number to get your issue resolved. We provide phone support 24×7. The Family Tree Maker Support number is +1-888-257-3335. So you can call for help.

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Backing Up a Tree File in FTM 2017 and FTM 2019

Backup Family Tree Maker File

Do you want to learn how to backup Family Tree Maker File in FTM 2017 and 2019? Well, then, the first and foremost thing that you should ever do is a full manual backup of your tree file; do it as often as you can. Having an up-to-date full backup helps to make sure that you can restore your tree anytime immediately; this includes media and the link to your online tree if you have one already.

Backup Family Tree Maker File

Such as we never know when something can go wrong unexpectedly with the current file, supposing it gets corrupt suddenly. etc., doing a backup will help you restore the current backup, and it will start working all over again. Therefore, you should never forget to back up your tree file before you choose to make any major changes, such as syncing, merging, updating your copy of FTM, etc.

Furthermore, it would also be great if you regularly store full backups of your trees outside the computer, such as on an external drive, or you could use a cloud storage service like ‘Dropbox’. Although this is a sure-fire insurance policy in an uncertain situation, it is a possible event when a major hard crashes. Moreover, full backup files are the safest and smoothest ways to help you keep moving your tree data to Family Tree Maker onto another computer.

The process of backing up a Tree file in FTM 2017 and FTM 2019 for Mac and Windows:

  1. You first need to make sure that the tree you want to back up is open, and then you should choose ‘File > Backup’. After which, you will see the ‘Backup the Tree’ dialogue open on your screen.

2. And now, if you would like a new name to distinguish your backup file from your original tree, then you need to type a new name in the ‘Back up Filename’ field. For example, if you choose to back up your tree to the same USB flash drive every time and this backup file has the same name as a backup file that already has on the drive, then you should know that this backup will overwrite that original file.

3. After that, you will have to select one of these backup locations.

DVD or flash drive – you need to select the ‘Removable media’ option first, and then in the pop-up menu, you need to choose your DVD drive or flash drive.

Hard disk – you have to select ‘Location on this computer’ to be able to save the backup file to the FTM folder in your ‘Documents’ folder. Then, you should click on the ‘Change’ button to select a new location for storing the backup on your hard disk.

4. Next, you need to select the ‘Media files’ checkbox to include all media items from the tree’s media folder.

5. And then you also need to select the ‘Historical events’ checkbox to include the historical events that you have created or edited for timelines.

Free Update 24.2.2 for FTM 2019

6. Follow by selecting the ‘Web Favourites’ checkbox to include all of the web addresses that you had added to the ‘Manage Favorites’ list on the ‘Web Search’ workspace.

7. Now, if you have the tree linked to an Ancestry tree, then you will need to select the ‘Allow restored file to resume syncing’ checkbox so the tree that is restored from the backup file can be synced with the Ancestry tree if required.

8. Finally, you just need to click on the ‘Back up’ button – you will see a message telling you when the tree file has successfully been backed up.

NOTE: You must keep in mind that the backup files cannot be opened in other genealogy applications such as GEDCOMs. They can only be opened with the version of FTM in the way they were created or with a newer version of the app.

Well, we hope that you find the above information useful and you now know how to back up your family tree files easily without any hassle. However, in case you come across any glitches or you have some related queries, then you can connect with Family Tree Maker Support at any time.

IMPORTANT: You also know that the auto-backup made by the application does not contain media, nor do they have the information that is require to relink your tree to Ancestry; therefore, you should really not rely on them as your only backups.

Get Instant Support

Family Tree Maker 2019 is the most popular genealogy software. Many people use it. Even yet, if you have some issues, then you can contact the family tree maker support number.

Related Article:-

  1. Free Update for Family Tree Maker 2019
  2. Family Tree Maker 2019
  3. Signing in to and out of Your Ancestry® Account
  4. Ancestry Media Sync Issues on FTM 2019
  5. How to Fix Broken Media in FTM 2019

Free Update for Family Tree Maker2019

Free Update for FTM 2019

In this blog, we have covered Free Update For FTM 2019. Software update is essential. It helps in removing and fixing the bugs. Also adds new features to the software and remove the old unwanted features. You do not want to fall behind the time, right?

Version History- Free Update For FTM 2019

  • Family Tree Maker 2019 launched on September 29th, 2019.
  • It was version FTM 2019 ( 24.0 )  Build 230. It was an original release.
  • Thereafter, the first update came in November 2019.
  • It was version FTM 2019 ( 24.0.1 ) Build 252.

More About Free Update 24.0.1 For FTM 2019 :-

Important changes with Ancestry and FamilySearch have been imbibed in this update patch for Family Tree Maker 2019.

Failed Sync Issue Fixed: Orange Status turned to Green Status

Earlier, in the original release of FTM 2019, there were undesirable effects of syncing the tree a second time after the sync failed with ancestry. This patch update removes the shortfalls of the sync and the orange weather status on the sync.

After installing the latest update, this problem has been sorted out, and you can resume syncing as the weather goes green.

FamilySearch Matches Fixed – After Free Update for FTM 2019

In the latest FTM 2019 update, the matching changes happen easily without any obstruction. Earlier, the servers of Family Search were crashing, and the matching changes were hindered.

Shortly after this update, FamilySearch will make matching changes on their side. And Family Search works just fine.

  • Before the new FTM 2019 update, you must be sure of the fact that the Family Tree Maker is on the computer.
  • Recommended is to sync the tree to ancestry before you run the new update. Syncing will make sure that while updating the Family Tree Maker if you encounter any mishap, your tree is safe and secure on the ancestry.
  • Manually compact your tree by going into the file menu and then doing the manual backup. While backing the tree up, check the box for media and Restore Sync. 

If you need any help, you can visit our website, or you can call our family tree support number +1-888-257-3335, or you can Live chat with our FTM Experts.

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Family Tree Maker 2019 FAQ

Family Tree Maker 2019 FAQ

In Addition, We will discuss the Family Tree Maker 2019 FAQ. If you are facing any problems, you can contact our Family Tree maker support team and fix your issue. Call now +1-888-257-3335.

Family Tree Maker 2019 FAQ

  1. How to purchase FTM 2019
  2. Pick Up your copy.
  3. Family Packs License and other plugins like charting companion or family book creator.
  4. How to get ready for FTM 2019

How can I purchase FTM 2019?

Are you completely new to Family Tree Maker? Have you not owned an earlier edition? Login to and find more information, including the online store.

If you upgrade from FTM 2017 or an earlier edition of Family Tree Maker, you get upgrade discounts. If you are already on MacKiev’s mailing list, you may have received an email that has links to the offers.

If you have not yet signed up or cannot find the email, you can sign up for our newsletter at

Which one to buy? Online download / DVD / USB version?

The online download costs less. The backup DVD and USB are optional add-ons. They might be useful if you wish to install from physical media or to have them on hand to easily reinstall if you need to. The USB comes with 14 GB of free space for file transfer and/or storage.

Preordered and wanted to get my download links?

Please click here to go to the FTM 2019 Upgrade Center to pick up your download links.

Mobile app for FTM 2019 has been released to date?

Android and iOS versions of Family Tree Maker Connect are now available to use.

Do I need a Family Pack license?

  • You need it when there is more than one computer in your home.
  • There is more than one Family Tree Maker 2019 user.
  • If you are the only FTM 2019 user in your home, you can have it on both your desktop computer and your laptop and do not need a Family Pack license.
Question:- I already have a Family Pack license for an earlier edition.  Do I need to buy a new one for FTM 2019?

Answer:- Yes, assuming you want to install and use Family Tree Maker 2019 on all the computers in your home. And call the support number to have the experts migrate from the earlier version to the newest one.

Question:- Are Charting Companion and Family Book Creator updated to work with FTM 2019?

Answer:- Yes, Charting Companion and Family Book Creator plugins have updates available from their publishers.  If you have recently bought either plugin, your download links should be for the most updated version.
You can also download the latest versions from the publishers’ websites.

Family Tree Maker FAQ 

Question:- What should I do to get ready before installing Family Tree Maker 2019?

Answer:- It is a good best practice before any update or upgrades to a new edition to make fresh, full backups of your trees first.

 Question:- How to use the new features of Family Tree Maker 2019?

Answer:- You can find the all-new Companion Guide in PDF form in the Help menu within Family Tree Now. It has a special symbol to find new features and enhancements in this edition so you can spot them easily. You can also search this support site for “Family Tree Maker 2019” to see related article content.

Question:- Do I get a printed book version of the new Companion Guide, and when will it be available in a spiral version? 

Answer:- Yes! You can pre-order a copy of the Companion Guide now for 40% off the regular price while we are getting it ready for press.
You have the choice to pre-order either spiral or regular binding.

Question:- System requirements for Family Tree Maker 2019?  Do I have the choice to use it for tablets and phones?

Answer:- Family Tree Maker 2019 is a desktop application for Windows and Mac devices. With the new edition of Family Tree Maker, there is a separate Family Tree Maker Connect mobile app to use in conjunction with TreeVault Cloud Services, which allows you only to view your FTM 2019.

Also, read this blog:- Family Tree Maker 2019 Full Guide

System Requirements for Windows:

– Operating System: Windows 7 and later, including Windows 10
– Hard Disk: 900 MB available disk space
– Memory: 2 GB of RAM (4 GB recommended)
– Display: 1024 x 768 resolution

System Requirements for Mac:

– Operating System: macOS Yosemite (10.10) and later, including macOS Big Sur (11)
– Hard Disk: 900 MB available disk space
– Memory: 2 GB of RAM (4 GB recommended)
– Display: 1280 x 800 screen resolution

System requirements for Family Tree Maker Connect:

Family Tree Maker Connect needs iOS 12 or later and supports Android 5.1 and up.

Repairing a Tree File in FTM 2017 and FTM 2019

Repairing a Tree File in FTM

In Addition, we will discuss How to Repair a Tree File in FTM 2019. If your File is not working, you need to fix it. If you are facing an issue with your Family Tree Maker 2019 File, you can call us, our Expert, at +1-888-257-3335.

Despite meeting the system requirement, you may still experience issues with Family Tree Maker. Various factors may affect program functionality, and there are many reasons your program might have some problems. This article will help identify and resolve some of the program issues.

NOTE: Before moving forward, there are a few things that you need to keep in mind:

  • The article will help solve a variety of problems. However, they may not apply to your specific situation. To find out if it’s a practical solution to your problem, we advise you to read the summary of each key.
  • This article only applies to Family Tree Maker for PC.
  • We recommend creating a backup of your files before continuing with any of these processes.
  • Family Tree Maker will not work correctly unless your computer meets the minimum system requirements.

Repairing a Tree File in FTM 2019

Problem: File damage may occur in a family file through the following:

  • Merging unchecked files
  • Improper shit-downs of Family Tree or Window
  • A virus
  • Inserting damaged data into a file

These can cause merging, reports, importing/exporting issues, etc. To repair a Family Tree Maker file, please click on the following link for the instructions:

Checking Updates Family Tree maker 2019 File

Family Tree maker is regularly updated to fix issues and improve the products. To check for updates, follow the steps below:

  • Click on the Help button
  • Select Check for Update in the drop menu
  • Family Tree Maker will then automatically check for updates

Problem: if you have an error that says, “You must be logged on as an administrator,” please click on the following link for the solution

How to resolve the “You must be an administrative error.”

Family Tree Maker encountered an Error or Stopped working

Problem:  These two questions- “The Family Tree Maker has encountered an error and needs to close” and “Family Tree Maker has stopped working“- have been known to occur after the Family Tree Maker 2019 File has been uninstalled and then reinstalled or when a software patch has been installed to your software.

These messages are usually caused by an old or corrupted user configuration file. Click on the link below to resolve the issue.

Family Tree Maker encountered an error or stopped working

Family Tree Maker Crashes

If you are having problems with Family Tree Maker continually crashing, click on the link given below

Family Tree Maker Crashes or Closes Unexpectedly

Uninstalling Family Tree Maker

Program issues can sometimes be solved by uninstalling and reinstalling the Family Tree Maker. Please click the link below for detailed instructions on uninstalling Family Tree Maker.

Uninstalling Family Tree Maker

Manually Uninstalling Family Tree Maker

If you still receive errors even if you uninstalled and reinstalled the Family Tree Maker program, you may have to uninstall it manually. This will remove all aspects of the program from your computer. Click on the link below for the detailed instructions.

Manually Uninstalling Family Tree Maker 2010-2014

NOTE: We recommend reinstalling the programs in the clean boot mode after a manual uninstall. The instructions can be found in the next section.

Performing a Clean Boot

Problem: When Windows starts up, many basic system processes, antivirus software, system utilities, and other software load. These applications and services can sometimes cause interference when installing or running programs.

Loading your computer in a clean boot can help troubleshoot many of these issues.

For detailed instructions on performing a clean boot, please click on the following link:
How to perform a clean boot of Windows

If you still experience issues with the Family Tree Maker 2019 File, don’t hesitate to contact our Family Tree Maker Support Number at +1-888-257-3335.

Family Tree Maker FAQ

Family Tree Maker FAQ

Family Tree Maker FAQ

In Addition, we will discuss the Family Tree Maker FAQ. In the year 2016, Ancestry announced the purchase of Family Tree Maker by Software MacKiev. Earlier, Ancestry used to sell and support Family Tree Maker software. But a family tree program can be installed on your computer. FTM is now sold and supported by Software MacKiev.

Family Tree Maker 2019 sync with Ancestry?

However, In 2016, Ancestry announced the purchase of Family Tree Maker software by Software MacKiev. It continued to support Family Tree Maker for a year, working closely with MacKiev to make sure you would have the ability to upload, download, and sync Family Tree Maker to Ancestry.

Ancestry and MacKiev permanently retired TreeSync and replaced it with FamilySync in March 2017. New syncing technology is available in Software MacKiev’s Family Tree Maker 2017.

Family Tree Maker editions prior to 2017 are no longer able to synchronize with Ancestry trees, but older software is still usable as a standalone program. Ancestry search, merge, and hints will continue to work in Family Tree Maker 2019.

How do I get Family Tree Maker support?

All Family Tree Maker questions should be directed to Software MacKiev. Therefore, Family Tree Maker still synchronizes with Ancestry; a small segment of Family Tree Maker questions can be addressed only by Ancestry.

How do I get Ancestry support?

  • To reset your password
  • If family trees are missing
  • To cancel a membership
  • Subscriber shows as a registered guest.

How to continue to connect Family Tree Maker to Ancestry?

You will need Family Tree Maker 2019. With this version, you can sync Ancestry trees, search Ancestry records, and receive Ancestry Hints.

These features are available in Family Tree Maker 2019:

  • Firstly, Synchronizing your trees in Family Tree Maker to your Ancestry trees.
  • Secondly, To search Ancestry’s databases and merge data into your tree.
  • View Ancestry Hints.
  • Upload and download trees.
  • View sources on Ancestry

How to buy Family Tree Maker 2019 for Windows or Mac?

Family Tree Maker 2019 for Mac and Windows is available at

Why re-register with Software MacKiev?

If you are a member of the European Union, you would need to re-register with Software MacKiev. You can sign up for the Family Tree Maker mailing list to keep up to date about new product introductions, free updates, and discounted upgrades.

For any further help on Family Tree Maker, you can visit our website, Family Tree Maker Support, or you can call us at +1-888-257-3335 or chat with our FTM 2019 Experts.

Also Read This:-

How To Create a Tree from FamilySearch in FTM 2019

FamilySearch in FTM 2019

In Addition, We will discuss How To Create from FamilySearch in FTM 2019. Using FTM 2019, you can download a branch of the FamilySearch Family Tree to your computer to create a new Family Tree Maker tree. All individuals in your new FTM tree will match the same individuals in the FamilySearch Family Tree.

This also means that you will not have to search for these people on FamilySearch each time. FamilySearch hints that historical records about these individuals will appear in Family Tree Maker.

Firstly, make sure you log in to FamilySearch in FTM 2019

  • Click the Plan button on the main toolbar to open the Plan workspace.
  • On the New Tree tab, click Download a Tree from FamilySearch.
  • Set a home person for the new FTM tree.
  • Select Me if you want the home person to be you (the FamilySearch person associated with the account you are logging in in Family Tree Maker), or select Person ID and then enter the relevant FamilySearch Person ID if you want it to be someone else.
  • In the Number of ancestor generations and Number of descendant generations fields, specify generations of ancestors. And descendants of the home person will be included in your new tree.
  •  If you want to include the descendants of each ancestor as well, make sure they include ancestors’ descendants selected and enter a number in the Generations of descendants to include field.

For example, if you choose

  • Generation of descendants, the immediate children of each ancestor includes.
  • Choosing generations of descendants will include the children and grandchildren of each ancestor.
  • If you want to include only ancestors in a direct ascending line from the home person, leave the choice unselected.
  • If necessary, change the tree file’s name in the New tree name field.
  • By default, your tree file will be save to a Family Tree Maker folder found in your Documents folder.
  • If you want to save the tree file to another folder, Click File Location.
  • Click Continue.

You can Contact our Family Tree Maker Support Number to get your issue resolved. We provide phone support 24×7. The Family Tree Maker Support number is +1-888-257-3335. So you can call for help.

Quick Read:- How To Use Tree Browser in FTM 2019 for Windows