Ancestry Media Sync Issues On Family Tree Maker 2019

Ancestry Media Sync Issues:- If you are experiencing sync issues between Family Tree Maker and Ancestry, try logging out and back in, syncing smaller portions of your tree, merging duplicate entries, or contacting Ancestry customer support. Additionally, it’s important to back up your family tree data regularly.

How do you fix the Ancestry Media Sync Issue with your Family Tree Maker?

Solution 1.

Suppose you added your media directly to your Ancestry tree on Thursday, Friday, or Saturday. After you synced, it may have caused proxies in your FTM tree for the items.

However, this did not happen when you added media to your FTM tree. This only affected the user-contributed press, unlike the source media, such as census images.

Other Ancestry source images are downloaded through different procedures that Ancestry says are unaffected, so if you have added your media to an Ancestry tree between Thursday & Saturday (causing you to end up with proxies in your FTM for those elements).

Delete those elements from the Ancestry tree. Then, you need to reattach them and sync them.

Solution 2.

If you have missing media in your tree, you may get a media sync error. Please find all the lost media and attach them to the existing person. Once you reattach all the missing media, you should process the sync.

Are You Still Facing Ancestry Media Sync Issues?

If the above method does not work, you may need to restore the last backup when your ancestry sync works. If nothing works, you must contact the tech and get help through ‘Live Chat.’

How To Get Through A Direct Live Chat?

To get the syncing issues resolved, you can directly Live Chat with the available agents, and they will help you accordingly. But for this, you need to read the sync through recommended troubleshooting steps to prepare for your chat session.

You need to first go to the link. Then, on the search field, enter ‘Sync’ and press to return. Next, you got to read the articles on Sync Best Practices and troubleshooting.

Now, on the search field, enter the ‘Live Chat.’ Go to open the Live Chat article. This blog has a direct line to go to Live Chat along with the timings when the desk is open for a Live Chat.

Learn to:-  download a Family Tree from Ancestry.


  • How do I create a backup in Family Tree Maker?
    Please open FTM and then select the tree you want to back up. Click the file Tab and then click on backup. You will get a window where you can put your tree name and then select the folder to save the file.
  • What is the recommended internet speed for media syncing?
    MacKiev says 1 Mbps or faster is good enough to sync a tree with media.

We hope you have all the solutions to the ancestry media sync issue. But, if not, and you have some other related queries, feel free to contact Family Tree Maker Support Live immediately without hesitation.

You can contact our Family Tree Maker Support Number to resolve your issue. In addition, we provide phone support 24×7. The Family Tree Maker Support number is +1-888-257-3335

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