If you are facing ancestry media sync issues on your Family Tree Maker 2019, then this article will help.
How to fix the sync issues of your Family Tree Maker?
In case you have added your own media directly to your Ancestry tree on Thursday, Friday, or Saturday. And after you synced this may have caused proxies in your FTM tree for the items.
However, this did not happen when you added media to your FTM tree. This only affected the user-contributed media. Unlike the source media such as the census images.
Other ancestry, source images downloads through different procedures that Ancestry says it is unaffected. That if you have added your own media to an Ancestry tree between Thursday & Saturday (causing you to end up with proxies in your FTM for those elements).
Delete those elements from the Ancestry tree. And after you need to re-attach them again and then sync.
Are you still facing ancestry media sync issues?
Although it is a report by users that the fixes made by Ancestry over the past days have resolved the syncing issues and the users were able to sync once again. But unfortunately, this has not been the same case for other users.
This may be that only those users with a chronic syncing problem that have been troubling for a while, and not problems that just popped up over the past week.
Well, if you are one of those users then you must contact the tech and get aid through ‘Live Chat.’
How to get through a direct Live Chat?
Get the syncing issues resolved, you can directly chat with the available agents and they will help you accordingly. But for which you need reading the sync through recommended troubleshooting steps, so that you are ready for your chat session.
You need to first go to the support.familytreemaker.com link. Then on the search field enter ‘Sync’ then press to return. Next, you got to read the articles on Sync Best Practices and troubleshooting.
Now on the search field enter the ‘Live Chat’ Go to open the Live Chat article now.
This blog has a direct link to be able to go to Live Chat along with the timings when the desk is open for a Live Chat.
We hope by now you have all the solutions to the ancestry media sync issues. But, if not so and you have some other related queries, then feel free to contact Family Tree Maker Support on 1-888-299-3207 right away without any hesitation.