Why do you need Family Tree Maker support number?

To get an online technician to fix your problem, So call Family Tree Maker support number +1-888-299-3207 Now.

How to get Family Tree Maker support?

You can get Family Tree Maker support for free from Mackiev. Mackiev does not provide remote support but they can guide you on the chat and help you resolve your problem for free. if you are looking for Family Tree Maker help from an organization who provides remote support then you should call us.

This is our Family Tree Maker Support number +1-888-299-3207.

How to Compact and Back Up a Linked Tree

Want to update your FTM 2017 Software, or you want to use a sync option like Family Sync? If Yes, then you must so here is the steps below.

  • First compact your tree files
  • Full back up with any external driver like USB Drive or Flash Drive.

When you compact, it eliminates the spaces in the tree database and reduces the chances of errors so follow the instructions below.

Here’s how:

Compact Your FTM 2017 File

  • Select Compact.
  • Click Compact.
  • When says Compacting is successful, click “OK”

Backup Your FTM 2017 File

  • Select Backup.
  • In the Backup, select boxes to include Media files, Historical events, and if your tree is linked with one on Ancestry.com, you will also be able to check Allow restored file to resume syncing.
  • Click Backup.
  • When says Backup is successful, click OK.

Save Your FTM 2017 File

Your Family Tree file are important and if your computer crashes for some reason, you should save your hard work by storing copies of your trees apart from your pc on regular intervals.

It could also mean using online backup like Google Drive, etc.

Doesn’t my Ancestry tree get full backed up on server?


No. There are certain portions of the FTM 2017 on your pc which don’t get synced with your Ancestry tree. So, while your Ancestry tree have your family history records, you should never rely on it as your only backup. Our FTM 2017 support number available and we can help you with FTM 2017 support round the clock so please call our FTM 2017 support number.

For any compacting or backup issues, you can get in touch with us by calling our Family tree maker support Help number + 1-888-299-3207.

Family Tree Maker 2017- Frequently Asked Questions

  • What in case I change my computer, and after an upgrade, do I have to install my old FTM copy?

No. If you are an old user, you became eligible to edit older editions or version of FTM, you will get a freestanding installer for your new pc, so the old version is not required.

  • I’ve installed a new Family Tree Software MacKiev version. Should I keep the old version?

No. Once you have installed the FTM 2017 Software MacKiev version, uninstall the old version. Better you keep it in a different folder or to an external drive.

  • Is Family Book Creator plugin by Stefan Harms’ compatible with the new versions?

Yes! It’s a free update for his Family Book Creator (FBC) for FTM 2017.

You want to avail the feature so you can connect Family Tree Maker 2017 to Ancestry, then upgrade to Family Tree Maker 2017. This software can sync to ancestry and it can give you ancestry hints, and ancestry search and merge function so there is no issue with FTM17. No other FTM editions have this functionality.

 Re-register with FTM Software?

No, however, all users should sign up for the FTM Mailing List to get new product information’s, updates and upgrades.

Yes, FTM TreeSync was discontinued in 2017. It has been replaced with Family Sync. And it has been supported in FTM 2017.

From where can I buy FTM?

Buy FTM 2017 from MacKiev online store.

Does MacKiev Family Tree Maker Software support FamilySearch?

Yes. FTM17 (MacKiev Family Tree Maker) have combined FamilySearch Matches (hints), search, and merge into FTM 2017.

How to login to familySearch?

If you want to login to familysearch.org, you need to go to browser address bar and type familysearch.org and put in your ID and password for Family Search login. If you do not have an account then you can sign up for this service as it is free service. if you are not able to go directly to website then you can go to google search and type familysearch login and click on the first link to access the website.

Can I get discount on a FTM 2017 to upgrade?

Yes! You can currently order an upgrade to FTM 2017 for $59.95. For more information, make sure you’r on the Family tree maker Mailing list.

  • Do I need to get new ancestry subscription to use Software MacKiev versions of FTM 2017?

No, that’s because the company has not started all over rather continued with where Ancestry.com left off.

Is there any family tree maker free available for user?

No, MacKiev does not give family tree maker free. There is not trial version as well so my answer is no there is no family tree maker free.

Why family tree maker app is best genealogy software?

Based on user reviews, we have found out that family tree maker app is the best genealogy software. Family tree maker app has user friendly and you can search online information from many websites. There are many features which makes family tree maker app is one of the best genealogy software.

FTM 2017 is not connecting to the internet

Some of the users have come across an error which says “Firewall has blocked access” while working on FTM. If you see such kind of error message, you don’t have to panic.


There are various reasons for FTM 2017 not connecting to the internet due to firewall has blocked access. At times, we see the browser security settings are set to maximum or the Anti-Virus or any security software on the computer could be causing this problem.

Solution for FTM 2017 not connecting to internet:

First, we will help you with browser settings and the steps given below will help you to change the settings on the browser to make sure it allows you to access FTM 2017.

 Internet Explorer:

  • Click on “Tools” in the upper right
  • Select “Internet Options”
  • Then click on the “Security” tab
  • When that opens, click on the “Internet” icon (the world globe)
  • Then click on the “Custom Level” button
  • Once that’s done
  • In the “Reset to” line at the bottom, change the level from “Medium-high” to “medium”
  • Then click OK, and
  • Select “yes”
  • When it asks: “Are you sure?”
  • Click on “Yes”


Secondly, you can try making a few changes to your Anti-Virus software.

Turn off your antivirus so you can see if your antivirus blocking the connection. It is because of the security firewall on your Anti-Virus, the FTM blocked and error of “Blocked Access” comes.

If you’r not able to disable the firewall or turn-off your internet protection (Anti-Virus) you may call our family tree maker support help number +1-888-299-3207.

Safe Mode with Networking in FTM (SMWN):

At times you get exhausted performing all the above steps and nothing turns out to be in your favor, hence advised to restart the machine (your pc) in Safe Mode with Networking. With SMWN, all your third-party software is temporarily disabled. This is the best way to know about the problem. If you are still facing issues then, You can contact us on family tree maker support number +1-888-299-3207. if you face any kind of difficulty, we provide technical support 24/7.

FTM 2017 Important Question tech solution

There are many questions which arise in the mind of the Family Tree user and moreover there are many question asked on the most popular question answering platform like Quora, Disqus and many more and on the forums. In this article we have listed some questions which are asked by many Family Tree users. Along with questions we have listed the answers to the questions.

FTM 2017 software released by Mackiev.

Since the news of Ancestry shutting down their tree sync and Mackiev taking over all the products of family tree software and replacing it by their Treesync there has nonstop questions from existing or new users of family tree software. Today we will be reposting answers to some of the commonly asked questions related to Family tree.

What if you use Ancestry and you have your tree online?

It is a very important question if you use to sync your tree online on Ancestry makes sure to sync all your changes and then do an export of your tree from Ancestry.com

You need to make sure that you have an extra backup copy of your program before you import into any other program.

I Had FTM 2014 and received a free update from Mackiev.

If you had FTM 2014 or FTM 3 for Mac and updated either to FTM 2014.1 or FTM Mac 3.1 with the free version, Yes you will need to pay for upgrading it to FTM 2017.

What are the system requirements for FTM 2017?

FTM 2017 runs on Windows 7 / Windows 8/ Windows 10 and need a hard drive space of at least 700 MB. 2 gigabytes of RAM is necessary for your system to run the software properly.

What can you do if you don’t have a CD drive on your computer?

If you don’t have a CD drive, not a problem at all you can either buy a download copy of the software or you can purchase a USB version of the product.

Can I use FTM 2017 on more than one computer?

Yes, you can do that by purchasing an FTM 2017 Family edition which allows you to use the software on 3 different computers, opposing the Standard User license agreement which allows you to use the software on only 1 computer.

list of what changes are there in FTM 2017?

Here is a detailed list of things or changes made in FTM 2017 which was not there in older versions of the software.

You would not be able to sync your FTM 2017.

– You maybe not able to search Ancestry’s database from within the software and would not  able to merge data into your tree.

– Now get hints from within the software.

– Now Upload/download a tree.

– Some of the Web Dashboard information get’s changed in the new software

– The map view now available.

– Now,view source online or links from sources from Ancestry.com that open the records online.

When will FTM 2017 available to download?

Purchase the program on or after 31 March 2017.

What if I have an older version of the software but I don’t use sync function? Can I still use the software?

You need to make sure you are using your program just as a program and not linking it to any online tree than there is no issue, but you would not be able to access the shaky leaf hints feature.

How to select the best Family Tree Maker Software

If you are looking forward to choosing the best family tree maker software for your work then you must be a bit confused about choosing the best one. There are certain things which need to be kept in mind in choosing the family tree maker software. With a project where ther’s a large amount of information to stored, it became a little difficult.

If you are among those peoples who are confused about choosing the family tree maker software then here are some tips for you which will help you in choosing the best family tree maker software for your work.

Tips for choosing the family tree maker software

1: – Budget – Fix your budget. Now all you need to do is to look for the family tree maker software which fits in your budget. There are many products available in the market which offers services at the wide range.

2: – Purpose– Look out for what purpose you need the family tree maker software. If you want to use the software in the large-scale or for some limited amount of work.

3: – Features– Many family tree maker software companies provide you the software with different features. Look for the software which best suits your requirements. Compare the features of the software and which best fit in your checklist, go for it.

You can also ask for the trial version of the software for better understanding of the software.There are many more things which you need to look before buying the family tree software such as compatibility, security, and many more things.

This is all for now in this section. Stay tuned for more information about the family tree software.

We keep updating the news about the family tree software and if you have any problem with the software you can find the answers for your problems here.

Disclaimer: Familytreemakersupport.com, We are online technician service provider. we don’t have any relationship MacKiev or with any brand. We only provide technician service. Any use of third party trademarks, brand names, Product and Services is only for referential purpose. Familytreemakersupport.com hereby disclaims any sponsorship, affiliation or endorsement of or by any third parties. If your product is covered under warranty, the support service may be available for free from manufacturer, You can always visit their respective website to get free service. You can also request our customer service to provide you contact information of any brand in case you would want to reach them.