Family Tree Maker Support – Instant Help [2024]

Last updated on July 8th, 2024 at 12:02 am

Family Tree Maker Support

Family Tree Maker

Family Tree Maker is software that helps connect families. It keeps your family’s records with all the details. For example, family members’ date of birth, date of death, and date of marriage. Detail about their children, Spouse, etc. So you or your family members can check it in the future. Also, you can see your family’s history using this family tree maker family tree Software. This is instrumental software for maintaining records of your family or relatives. It even supports pictures, so you can see your family members’ images, photos, and details. Researchers developed this software after hard work, and it is available in Basic and Deluxe versions. You can quickly get this software from the Local Store or from the online store as well.

FTM has a user-friendly interface, making it a well-known and much-desired program. Purchasers can create a tree diagram, chart, report, or book using family tree templates. In addition, users can create a book using the Family Book Creator plugin and the charting companion guide plugin.

Why Do You Need A Family Tree Maker Support Number?

To get an online technician to fix your software problem, contact Family Tree Maker Experts by calling the Family Tree Maker Support Number at +1-888-257-3335.

Family Tree Maker Software is a Genealogy Software Program that allows users to enter family information. For example, a user can enter information while researching their family history. Then, you can build your family tree.

The software is available for Windows and Mac, so you can install it on your Windows or Mac computer without a problem. Options like printing details and transferring your Family Tree backup file are also available. You can easily find certified technicians to help you solve your problem with this program.

Who provides Family Tree Maker Support?

You can get free support (Chat Support) from software mackiev company. Mackiev does not provide remote support, but they can guide you on the chat and help you resolve your problem for free. You should call us if you are looking for Family Tree Maker help from an organization that provides remote support. Here is our FTM Support number: +1-888-257-3335.

Family Tree Live Chat:-

To get free support for your software issues, you can contact the Official Website at In addition, If you want premium support, you can Live Chat with our Family Tree Support experts.

Phone Support:-

Suppose you encounter an issue and need help on the phone. We are one of the best support providers for FTM software. All you need to do is call our FTM Support Number +1-888-257-3335; someone will guide you.

Remote Support:-

We cannot resolve some issues on the phone, so you will need remote support. Our Remote support is a premium service; users must pay to access a technician service.

Read this blog:- FTM 2019 Full Guide

Software’s Version

version of family tree maker

FTM 2017 FAQ:-

Question:- What are the system requirements for FTM 2017?

Answer: FTM 2017 runs on Windows 7 / 8/10 and needs a hard drive space of at least 700 MB. Your system needs 2 gigabytes of RAM to run the software properly, so buy a computer with the right amount of RAM and hard disk space.

Question:- What can you do if you don’t have a CD drive on your computer?

Answer: You can either buy a downloaded copy of the software or purchase a USB version of the product. These two options are available, so you can go ahead and order your software.

Question:- Can I use FTM 2017 on more than one computer?

Answer: Yes, you can do that by purchasing an FTM 2017 Family edition, which allows you to use the software on 3 different computers, as opposed to the Standard User license agreement, which will enable you to use the software on only one computer.

FTM 2019

Family tree maker 2019 latest version

The FTM 2019 version ( is the most updated (04/11/2022). Family Tree Maker Software MacKiev launched it on 29 September 2019. It is family pedigree maker software, so you can make a pedigree chart. FTM19 has many new features. If you own a previous version, you can check for upgrade discounts on the official website.

Key Features of FTM2019

  1. TreeVault Cloud Service
  2. Next of Kin 
  3. Rich Color Coding 
  4. Family Sync 
  5. Ancestry & FamilySearch 
  6. Photo Darkroom 
  7. Turn Back Time

Find an image above for reference. Please note the image is only for reference. 

FTM 2019 Features

A few new features have been added in FTM2019. We have tried to mention all of them below.

  1. TreeVault is a cloud-based service. FTM 2019 will download TreeVault automatically, so you will not have to download it separately. In addition, TreeVault allows users to view their changes in real-time.
  2. Turn back Time – If you made a mistake while entering information. You can use turnaround time to return when you make a mistake.
  3. Index hints—It is easier to download information from the web when you get directions in the index from your favorite service provider, ancestry, or FamilySearch.
  4. Photo Dark Room—The album walk is one of the features that you will like the most. It is the best way to add photos.
  5. Create a pedigree using a pedigree chart maker.
  6. Search worldwide websites and get documents for your ancestors.

These incredible features will make you feel the FamilyTreeMaker 2019 upgrade is worth upgrading. Familytree2019 has one of the best family tree charts and reports. You can create a stunning book, print it, and circulate it among friends and family. In addition, you can use a family book creator to create a book in FTM 2019.

Upgrade FTM 2019?

To upgrade FTM 2019, follow the steps below:-

  1. Open your old version of the software.
  2. Click on the help tab.
  3. Click on update and upgrades.
  4. In the next window, you can purchase the latest version.
  5. You will get discounted prices for FTM if you follow this step.
  6. Install the software and start the Tree building for your family members.

How do you get data from ancestry to family tree?

Ancestry owned an FTM a few years ago, so some users are still not sure who owns FTM right now. Ancestry is one of the enormous genealogy database companies. You can go to the login page and sign in to your account. Then, download the Gedcom file and upload it to FTM 2017 or Family Tree 2019. You may also download the Tree from Ancestry by going to the ancestry sign-in page in FTM and signing in to the ancestry account. Next, go to the new Tree and click on download tree from ancestry. If you need help, call us at our ancestry customer service number: +1-888-257-3335.


Difference Between Ancestry And FTM?

Ancestry is a web-based genealogy database company that allows users to create a family tree online and some basic reports and charts. Building a tree based on Ancestry is negligibly tricky as it depends on your internet connection. Please remember that you can not install it on any phone or smart device.

Note – Family Tree Heritage or Family Historian is not similar to FTM. You can build your tree using both programs and add historical records.

You can install FTM on only Mac or Windows OS. A user cannot install this program if you are using Chromebook, Linux, or another operating system. You can use ancestry on any device. The device must have a browser and an internet connection.

Do I need a FamilySearch account if I have an account with the church of Jesus Christ of Latter-day Saints?

FamilySearch is the world’s largest genealogy database website. If you have an account with the church of Jesus Christ, you will not need to create one. You can use the same account with the church of Jesus Christ of Latter-day Saints. More features were added to their database in 2022 by the church of Jesus Christ of Latter-day Saints. You can reset your password for your FamilySearch account by using your email address. 

Note – You can save your FTM file on Google Drive or OneDrive.

Fix Orange Sync Weather in FTM 2019

Are you encountering an orange sync weather icon in FTM2019? This common issue can be frustrating, but it’s usually easy to fix. Here’s how:

Solution:  The orange sync weather icon indicates the software is having trouble connecting to the server. First, ensure you have a stable internet connection. If the problem persists, try the following steps:

  1. Restart FTM: Close and reopen the FTM19 program.

  2. Check Firewall Settings: Ensure your firewall isn’t blocking FTM’s access to the internet.

  3. Update FTM: Ensure you have the latest FTM 2019 updates installed.

  4. Log out and log back into your Ancestry account within FTM.

The orange sync weather issue in FTM 2019 can usually be resolved by checking your internet connection, restarting the software, and verifying firewall settings. If the problem persists, consider updating FTM and re-logging into your Ancestry account.

Family Tree Maker 2024 

MacKiev has announced that it will soon release FTM 2024 software and has started taking pre-orders. Please remember that you will not get the software now, even if you can pre-order it. If you are using FTM2017 or an older version, you can pay only $29 and get FTM2019 right now. Later, you can download FTM2024 for free. 

How to pre-book Family Tree Maker 2024?

Here is how you can pre-order FTM 2024 and get FTM 2019 instantly.

If you are a FTM user, you must have received an email from MacKiev asking you to pre-book FTM24. Please check the image below.

FTM 2024

Click the link, highlighted in blue, for Upgrade FTM 2024. As soon as you click on the link, you will be on the page where you must select the delivery option. Each option will give you an instant download link to install FTM2019, and MacKiev will send you the FTM 2024 link later as soon as He releases it.

New Features that will come with Family Tree Maker 2024

FTM2024 has some new features that may interest you as a genealogist. I will try to put them down here for you.

  • Connect workspace – Here, you can connect with your relatives and gain access to your tree as a guest. They can leave a note for you if they know anything about the ancestors or if they have any information about family members.
  • Eyes on the eye—This is one of the best features that FTM has introduced. For elderly genealogists, it used to be hard to read the smaller fonts. Now, you can enlarge and edit most parts of the family tree maker separately.

You will see a few updates in previous features like album walk, dark room, FTM connect app, and tree vault. Please call the Family Tree Support Number at +1-888-257-3335 to get instant help.

How To Pre-Order Family Tree Maker 2024