Family Tree Maker Support – Instant Help [2024]

Last updated on January 9th, 2024 at 02:43 am

Family Tree Maker Support

What Is A Family Tree Maker?

Family Tree Maker Support is software which helps connect families. It keeps your family’s records with all the details. For example, family members’ date of birth, date of death, and date of marriage. Detail about their children, Spouse, etc. So, you or your family member can check it in the future. Also, you can see your family’s history using this Tree Diagram Maker Software. This is an instrumental Software to maintain records of your families or relatives. Even pictures are supported by this software. So you can see your family members’ images and photos and their details. Researchers developed this software after hard work, and it is available in Basic and Deluxe versions. You can quickly get this software from the Local Store, or you can get it from the online store as well.

FTM has a user-friendly interface. Therefore, it is a well-known and much-desired program. Purchasers can create a tree diagram, chart, report, or book using family tree templates. In addition, users can use the Family Book Creator plugin and the charting companion guide plugin to create a book.

Why Do You Need A Family Tree Maker Support Number?

To get an online technician to fix your software problem. You can contact Family Tree Maker Experts by calling the Family Tree Maker Support Number at +1-888-257-3335.

Family Tree Maker Software is a Genealogy Software Program that allows users to enter family information. For example, a user can enter information while researching their family history. Then, you can build your family tree.

The software is available for Windows and Mac. So, you can install this program on your Windows computer or Mac computer without any problem. Options like printing details and transferring your Family Tree backup file are also available. And you can easily find certified technicians to solve your problem with this program.

Who provides Family Tree Maker Support?

You can get free support (Chat Support) from Mackiev. Mackiev does not provide remote support, but they can guide you on the chat and help you resolve your problem for free. If you are looking for Family Tree Maker help from an organization that provides remote support, you should call us. Here is our FTM Support number: +1-888-257-3335.

Family Tree Live Chat:-

To get free support for your software issues, you can contact the Official Website at In addition, If you would like to get premium support, you can Live Chat with our Family Tree Support experts.

Phone Support:-

Suppose you encounter an issue and need someone on the phone. We are one of the best support providers for FTM software. All you need to do is to call our FTM Support Number +1-888-257-3335, and someone will guide you.

Remote Support:-

We cannot resolve some issues on the phone, so you will need remote support. Our Remote support is a premium service; users must pay to access a technician service.

Read this blog:- FTM 2019 Full Guide

Software’s Version

version of family tree maker

FTM 2017 FAQ:-

Question:- What are the system requirements for FTM 2017?

Answer:- FTM 2017 runs on Windows 7 / Windows 8/ Windows 10 and needs a hard drive space of at least 700 MB. 2 gigabytes of RAM are necessary for your system to run the software properly. So, make sure to buy a computer that has the right amount of RAM and hard disk space.

Question:- What can you do if you don’t have a CD drive on your computer?

Answer: You can either buy a downloaded copy of the software or purchase a USB version of the product. These two options are available, so you can go ahead and order your software.

Question:- Can I use FTM 2017 on more than one computer?

Answer:- Yes, you can do that by purchasing an FTM 2017 Family edition, which allows you to use the software on 3 different computers, opposing the Standard User license agreement, which will enable you to use the software on only one computer.


Family tree maker 2019 latest version

FTM 2019 version ( is the most updated version till today (04/11/2022). Family Tree Maker Software MacKiev launched it on 29 September 2019. You can make the pedigree chart as it is family pedigree maker software. FTM19 has many new features. If you own a previous version, you can check for upgrade discounts provided by the official website.

Key Features of FTM2019

  1. TreeVault Cloud Service
  2. Next of Kin 
  3. Rich Color Coding 
  4. Family Sync 
  5. Ancestry & FamilySearch 
  6. Photo Darkroom 
  7. Turn Back Time

Find an image above for reference. Please note the image is only for reference. 

FTM 2019 Features

A few new features have been added in FTM2019. We have tried to mention all of them below.

  1. TreeVault–It is a cloud-based service. FTM 2019 will download the TreeVault automatically, so you will not have to download TreeVault separately. In addition, TreeVault allows users to view their changes in real-time.
  2. Turn back Time – If you made a mistake while entering information. You can use turnaround time to return when you make a mistake.
  3. Index hints–When you get directions in the index from your favourite service provider, ancestry, or FamilySearch, it is easier to download the information from the web.
  4. Photo Dark Room – The album walk is one of the features that you will like the most. This is the best way to add photos.
  5. Create a pedigree using a pedigree chart maker.
  6. Search worldwide websites and get documents for your ancestors.

These incredible features will make you feel the FamilyTreeMaker 2019 upgrade is worth upgrading. Familytree2019 has one of the best family tree charts and reports. You can create a stunning book, print it, and circulate it among friends and family. In addition, you can use a family book creator to create a book in FTM 2019.

Upgrade FTM 2019?

To upgrade, follow the steps below:-

  1. Open your old version of the software.
  2. Click on the help tab.
  3. Click on update and upgrades.
  4. In the next window, you can purchase the latest version.
  5. You will get discounted prices for FTM if you follow this step.
  6. Install the software and start the Tree building for your family members.

How do you get data from ancestry to family tree?

Ancestry owned an FTM a few years ago, so some users are still not sure who owns FTM right now. Ancestry is one of the enormous genealogy database companies. You can go to the login page and sign in to your account. Then, download the Gedcom file and upload it to FTM 2017 or Family Tree 2019. You may also download the Tree from Ancestry by going to the ancestry sign-in page in FTM and signing in to the ancestry account. Next, go to the new Tree and click on download tree from ancestry. If you need any help, call us at our ancestry customer service number: +1-888-257-3335.


Difference Between Ancestry And FTM?

Ancestry is a web-based genealogy database company. It allows users to create a family tree online and some basic reports and charts. Building a tree based on ancestry is negligibly tricky as it depends on your internet. Please remember you can not install it on any phone or smart device.

Note – Family Tree Heritage or Family Historian is not similar to FTM. You can build your Tree on both programs and add historical records.

You can install FTM on only Mac or Windows OS. A user cannot install this program if you are using Chromebook, Linux, or another operating system. You can use ancestry on any device. The device must have a browser and an internet connection.

Do I need a FamilySearch account if I have an account with the church of Jesus Christ of Latter-day Saints?

FamilySearch is the world’s largest genealogy database website. If you have an account with the church of Jesus Christ, then you will not need to create an account. You can use the same account with the church of Jesus Christ of Latter-day Saints. More features were added to their database in 2022 by the church of Jesus Christ of Latter-day Saints. You can reset your password for your FamilySearch account by using your email address. 

Note – You can save your FTM file on Google Drive or OneDrive, too.

Fix Orange Sync Weather in FTM 2019

Are you encountering an orange sync weather icon in FTM2019? This common issue can be frustrating, but it’s usually easy to fix. Here’s how:

Solution:  The orange sync weather icon indicates the software is having trouble connecting to the server. First, ensure you have a stable internet connection. If the problem persists, try the following steps:

  1. Restart FTM: Close and reopen the FTM19 program.

  2. Check Firewall Settings: Ensure your firewall isn’t blocking FTM’s access to the internet.

  3. Update FTM: Ensure you have the latest FTM 2019 updates installed.

  4. Log Out and In of your Ancestry account within FTM and log back in.

The orange sync weather issue in FTM 2019 can usually be resolved by checking your internet connection, restarting the software, and verifying firewall settings. If the problem persists, consider updating FTM and re-logging into your Ancestry account.

Please call the Support Number +1-888-257-3335 so you can get instant help.

Learn to sign up for a free trial ancestry account and to cancel it.