Refund Policy | Family Tree Maker Support

Last updated on November 13th, 2023 at 03:24 am

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Refund Policy

Refund Policy:-

We at accept Refund Policy requests by our customers under specific terms and conditions. Please read our terms and conditions before you use our services.

However, You will need to place a Refund Policy request for any subscription within 30 days of purchase of the subscription for Family Tree Maker. Firstly, We receive a request for a refund; processing may take 7-10 business days from the date of request.


Secondly, A Refund Policy request is made within 24 hours from the date of purchase. But, no cancellation charges would be applicable. If we have worked on a case and resolved your issues, Then one-time service will be charged.

If You purchase the software, there will be no refund for the installed software. We can not resell software licenses to anyone else. So, before you purchase any software, Please know this term.

A request is placed within 15 business days from the date of purchase of services. A cancellation charge of 50% of your invoice value will be deducted.

The rest of the amount will be credited back to the Payment card/Bank account used for making the purchase.


Refunds are only processed after receiving a refund/cancellation request via email. The refund request should be from the registered email address as per our records or we will cancel the request. Use your registered email id to send your refund requests to But Users can also call our toll-free to raise refund requests. We do not process refunds over chat.


If a licensed version of the software was installed on your system (desktop/laptop), you are requesting a refund for the charges that you paid for purchasing the license.

You have used our technical support services twice or more.

If users are requesting a refund from an email address that is not registered with us.

If you are requesting a refund to a Payment card/ Bank account which was not used for buying the subscription.

Since is offering non-tangible, irrevocable services, we do not issue refunds once the order is accomplished and the service is rendered or delivered. You should read the terms and conditions of our services carefully before making any purchase.

Please note that our specialized services, which are offered on behalf of our respected partners, are not eligible for a refund or chargeback. Thus, services and packages, including the purchase of any software, are “NOT” a subject of CHARGEBACK.


Download and unzipping issues:

If you are facing difficulties while downloading the product or unzipping it. Claims regarding such problems must be submitted to our Technical Support department for review. If you do not contact us or respond to our emails during this period, we may construe your silence as a successful download of the product with no further right of your refund for a “download issue”.

Note: Failure to receive assistance for downloading or unzipping within 3 business days may result in a refund decline.


All the products are thoroughly tested before release, but unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to correct the error or defect within 72 hours.

If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint. A letter or any other notification provided by a customer asking for a refund, then a refund will be initiated to the customer in full without any compensation or reimbursements.


At the customer’s choice, replacement of the product of the same or around the same value can be offered.

Note: Stay informed that temporary access to your system on which the software was installed will be requested by our technicians to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your system will result in your inability to qualify for a refund.


Such issues should be reported to our Technical Support Department within 7 business days from the date of the purchase. Clear evidence must be provided in support of your claim that the purchased product is not the same as described on the website. False complaints may invoke appropriate actions against customers.

Web & App Development:

We do not provide refunds after providing web & app development services.


We do not bear any responsibility, and therefore, we do not fulfil any refund/return/exchange requests based on incompatibility of our products/Services with some third-party software (add-ons, plug-ins, extensions, modules, scripts, search engines, etc.)

Other than those which are specified as compatible in a description available on the product page. We do not guarantee that our services are fully compatible with any third-party programs. All our web-related services are governed by respective policies.

For instance,

support Visit our website, Family Tree Maker Support or Call us at +1-888-257-3335.

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