Refund Policy

REFUND POLICY

We, at familytreemakersupport.com, accept refund requests by our customers, under certain terms and conditions.

You will need to place a refund request for any subscription within 30 days of purchase of the subscription for family tree maker. Once we receive a request for the refund, processing may take 7-10 business days from the date of request.

FOLLOWING CHARGES WILL BE APPLICABLE FOR PROCESSING REFUNDS:

If a request is made within 24 hours from the date of purchase, no cancellation charges would be applicable.

If a licensed version of any software was installed on your computer (desktop/laptop), there will be no refund for the installed software. Since it cannot be resold.

If a request is placed within 15 business days from the date of purchase of services, a cancellation charge of 50% of your invoice value would be deducted and the rest amount will be credited back to the Payment card/Bank account used for making the purchase.

If a request is placed after 15 business days from the date of purchase of services, a cancellation charge of 70% of the invoice value would be deducted and the balance amount will be credited back to the Payment card/Bank account used for making the purchase.

If a request is placed after 30 days, no refund will be provided.

HOW TO REQUEST A REFUND?

Refunds are only processed after receiving a refund/cancelling request via email from the registered email address as per our records. Use your registered email id to send your refund requests to support@familytreemakersupport.com or Contact us on our toll free. We do not process refund over chat.

CONDITIONS WHICH MAY VOID YOUR REFUND REQUESTS:

If a licensed version of a software was installed on your system (desktop/laptop) and you are requesting a refund for charges which you paid for purchasing the license.

If you have used our technical support services twice or more.

If you are requesting for a refund from an email address which is not registered with us.

If you are requesting for a refund to a Payment card/ Bank account which was not used for buying the subscription.

Since familytreemakersupport.com is offering non-tangible, irrevocable services, we do not issue refunds once the order is accomplished and the service is rendered or delivered. You should read the terms and conditions of our services carefully before making any purchase.

Please note that our specialized services which are offered on behalf of our respected partners are not eligible for a refund or chargeback. Thus, services and packages including purchase of any software are “NOT” a subject of CHARGEBACK.

WE “DO” ACCEPT REQUESTS UNDER FOLLOWING CONDITIONS:

Download and unzipping issues:

If you are facing difficulties while downloading the product or unzipping it. Claims regarding such problems must be submitted to our Technical Support department for review. If you do not contact us or respond to our emails during this period, we may construe your silence as a successful download of the product with no further right of your refund for a “download issue”.

Note: Failure to receive assistance for downloading or unzipping within 3 business days may result in a refund decline.

MAJOR DEFECTS:

All the products are thoroughly tested before release, but unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to correct the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, then refund will be initiated to the customer in full without any compensations or reimbursements.

OR

At customer’s choice, replacement of the product of the same or around the same value can be offered.

Note: Stay informed that temporary access to your system on which software was installed will be requested by our technicians to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your system will result in your inability to qualify for a refund.

PRODUCT NOT-AS-DESCRIBED:

Such issues should be reported to our Technical Support Department within 7 business days from the date of the purchase. Clear evidence must be provided in support of your claim that purchased product is not same as described on the website. False complaints may invoke appropriate actions against customers.

Web & App Development:

We do not provide refund after providing web & app development service.

NOTE:

We do not bear any responsibility, and therefore, we do not fulfil any refund/return/exchange requests based on incompatibility of our products with some third-party software (add-ons, plug-ins, extensions, modules, scripts, search engines, etc.) other than those which are specified as compatible in a description available on the product page. We do not guarantee that our services are fully compatible with any third-party programs and we do not provide support for third-party applications.

All our web related services are governed by respective policies.

Call us at 1-800-697-1474