Ancestry Media Sync Issues On Family Tree Maker 2019

ancestry media sync issues

Ancestry Media Sync Issues:- If you are experiencing sync issues between Family Tree Maker and Ancestry, try logging out and logging back in, syncing smaller portions of your tree, merging duplicate entries, or contacting Ancestry customer support. Additionally, it’s important to back up your family tree data regularly.

How to fix the Ancestry Media Sync Issue of your Family Tree Maker?

Solution 1.

Suppose you have added your media directly to your Ancestry tree on Thursday, Friday, or Saturday. And after you synced. It may have caused proxies in your FTM tree for the items.

However, this did not happen when you added media to your FTM tree. This only affected the user-contributed media, unlike the source media, such as census images.

Other Ancestry source images are downloaded through different procedures that Ancestry says are unaffected. So if you have added your media to an Ancestry tree between Thursday & Saturday (causing you to end up with proxies in your FTM for those elements).

Delete those elements from the Ancestry tree. After that, you need to reattach them and then sync them.

Solution 2.

You may get a media sync error if you have missing media in your tree. Please find all the lost media and attach them to the existing person. Once you reattach all the missing media, you should process the sync.

Are You Still Facing Ancestry Media Sync Issues?

If the above method does not work for you, then you may need to restore the last backup when your ancestry sync was working okay. If nothing works, you must contact the tech and get help through ‘Live Chat.’

How To Get Through A Direct Live Chat?

To get the syncing issues resolved, you can directly Live Chat with the available agents, and they will help you accordingly. But for this, you need to read the sync through recommended troubleshooting steps to prepare for your chat session.

You need to first go to the link. Then, on the search field, enter ‘Sync’ and press to return. Next, you got to read the articles on Sync Best Practices and troubleshooting.

Now, on the search field, enter the ‘Live Chat.’ Go to open the Live Chat article.  This blog has a direct line to go to Live Chat along with the timings when the desk is open for a Live Chat.

We hope you have all the solutions to the ancestry media sync issue. But, if not, and you have some other related queries, feel free to contact Family Tree Maker Support Live immediately without hesitation.

You can contact our Family Tree Maker Support Number to resolve your issue. In addition, we provide phone support 24×7. The Family Tree Maker Support’s number is +1-888-257-3335. So you can call for help. 

Learn to:-  download a Family Tree from Ancestry.

Constant Orange Sync weather – Family Tree Maker 2019 (Updated – May 2023)

Orange Sync weather Issue

If you are a Family Tree Maker 2019 user, you may seen a continuous orange sync weather Issue since April 2023. Do not try to sync your tree to ancestry if you see the orange sync weather Issue. If you think it is essential for you to sync your tree, then take a complete backup of it and then sync it. If your sync attempt fails continuously, you should report to MacKiev.

What is the development on fixing the orange sync weather Issue?

We chatted with MacKiev customer service and called Ancestry on behalf of our customers. Here is what we know. MacKiev and Ancestry developers are working together to resolve this issue, but they have yet to determine the exact date to fix it. However, they do blame each other for this problem. Therefore, we are not sure who is responsible for this issue.

Here is what we suggest to users!

Please do not attempt to sync your tree if you have orange weather status. Likewise, please only download or upload a new tree once the status is green. Keep a copy of your data on an external hard disk so you will not lose your data.


Question – What if I am a new user of Family Tree Maker and want to download a tree from Ancestry to FTM2019?

Answer – If the status is orange, do not download your tree from Ancestry to FTM. You can create a Gedcom file from ancestry and upload it to FTM2019.

Question – How will I get to know when the issue is fixed?

Answer – I am sure MacKiev will notify everyone. If you are a customer of Tane Innovative Concepts LLC, we will email you to notify you.

If you have more questions about constant orange sync weather, call us on our Family Tree Maker Support Number at +1-888-257-3335 and get instant answers from us.