Last updated on August 12th, 2022 at 12:45 pm
If you are facing ancestry media sync issues on your Family Tree Maker 2019, this article will help You. Read
How to fix the Ancestry Media Sync Issue of your Family Tree Maker?
In case you have added your media directly to your Ancestry tree on Thursday, Friday, or Saturday. And after you synced, this may have caused proxies in your FTM tree for the items.
However, this did not happen when you added media to your FTM tree. This only affected the user-contributed media. Unlike the source media, such as the census images.
Other Ancestry source images download through different procedures that Ancestry says it is unaffected. So that if you have added your media to an Ancestry tree between Thursday & Saturday (causing you to end up with proxies in your FTM for those elements).
Delete those elements from the Ancestry tree. And after that, you need to re-attach them again and then sync.
Are You Still Facing Ancestry Media Sync Issues?
Although it is a report by users that the fixes made by Ancestry over the past days have resolved the syncing issues, and the users were able to sync once again. But unfortunately, this has not been the same case for other users.
This may be that only those users with a chronic syncing problem that has been troubling for a while and not issues that popped up over the past week.
Well, if you are one of those users, you must contact the tech and get aid through ‘Live Chat.’
How To Get Through A Direct Live Chat?
Get the syncing issues resolved, you can directly Live Chat with the available agents, and they will help you accordingly. But for which, you need to read the sync through recommended troubleshooting steps to be ready for your chat session.
You need to first go to the support.familytreemaker.com link. Then on the search field, enter ‘Sync’ then press to return. Next, you got to read the articles on Sync Best Practices and troubleshooting.
Now on the search field, enter the ‘Live Chat’ Go to open the Live Chat article.
This blog has a direct link to be able to go to Live Chat along with the timings when the desk is open for a Live Chat.
We hope you have all the solutions to the ancestry media sync issues by now. But, if not so, and you have some other related queries, then feel free to contact Family Tree Maker Support Live Chat right away without any hesitation.
Learn to:- download a Family Tree from Ancestry.