Ancestry Sign in

Ancestry Support

We will discussed about How to Sign-in Ancestry Account. If you are not able to sign in please call us our Ancestry Support Number or fix your issue. Ancestry Family tree Maker is software that allows you to build your family tree. You can connect all your generations together. Now Ancestry family tree and family tree maker software is two different services.

In 2016, Ancestry sold Family tree maker to Mackiev. It was formerly known as Family Tree maker by Ancestry. This article explains the clear distinction between Ancestry and Family Tree Maker in a detailed manner.

Ancestry Sign in 

How to Ancestry Sign-in :- Website vs Program

One of the major distinctions between these two is, the fact that Ancestry is a web page. And Family Tree Maker is software.

Ancestry is an online website. Users can easily access it through a web browser. You can use any browser such as Mozilla, Chrome, Safari, or Microsoft Edge.

Family tree maker on the other hand is software that works over the computer system hard disk. It is downloaded from an online website or a user gets it through USB ad DVD or various other formats to install/run/save into their computer system.

Subscription vs Purchase 

Ancestry users get a subscription on the website where the users are charged regularly over a specific period of time until they cancel the subscription. The subscription also provides reports on a web page and various other factors such as connecting with other people.

However, in the case of Family Tree Maker, users do not need to pay for it again and again once it has been purchased.

Online vs Offline

Users require a working network connection or need to be online to access Ancestry. The users will not be able to access all the information about their tress as well as their photographs without a network connection.

In the case of Family Tree Maker, users are allowed to access any information regarding their tree even without a network connection. However, a few features will not be available without a network connection. But users will still be allowed to add up details to their Family Tree maker easily.

Book and Charts- My Canvas vs publish

Ancestry users have restricted powers to print their trees. Users can only print four-generation details from the chart. So this makes the ancestry family tree not so user-friendly. Users can look at a profile page or a family group sheet from their house print machine.

They can also have a professional print copy of their trees or a report through Ancestry. My Canvas will ask for details about the user’s tress to create a book or poster record which the user can modify.

Family Tree Maker comes with a range of 37 distinct charts and records with numerous modifying options. The users can get these charts and records in the form of a book.

Sync Changes

Users may find errors when you sync your tree from Family Tree Maker Software to ancestry. It happens in most of the cases of wrong data entered or ancestry has wrong information in their server. In most cases, we found ancestry information is correct. So when you sync your tree to ancestry, make sure to check your information.

Rare Specifications Of Family Tree Maker

There are a few options available only in Family Tree Maker. Please find the list below:-

  1. Backing up Trees- Backing up the user’s family tree is essential as it holds their family’s origin information. Go to the link here to know about creating a backup in Family tree maker. In case, the user’s native or first tree is destroyed or users wish to return to a preceding version. Users can get it back from the backup file of the Family tree maker. Click the link here to find out how. There are also automatic saving options plugged on; in that case, whenever they exit from their tree program, the program itself will automatically prepare a backup. 
  2. Merging of trees and branches- A rare option in Family tree maker is the power to merge a tree or branch of a tree with another.
  3. Extra print variety- Family tree maker is the only program with a direct web link to Family (CHART MASTERS). In Family Tree Maker, You can use plugins to create a book or chart. Plugins’ names are charting companion and family book creator. There are other plugins too that you can use to make your tree and report look beautiful.
  4. A rare group of tools- Family tree maker has a variety of tools that will create easy tree management as well as three distinct varieties of calculators (DATE, RELATIONSHIP, AND SOUNDEX), tabs to COMPACT FILES, SORT CHILDREN BY BIRTH DATE, and more. 
  5. Organization of work- “PLAN” tab will provide a workspace which allows the users to organize and manage their tasks for various generations. This makes it easier for Family Tree maker users. 

Note from Author for user

 Sign-in Ancestry user can also attach person notes. However, these person notes will be available and can only be seen by the people invited by the user.  Whereas in Family Tree Maker uses can generate various notes such as a person, research, fact, source citation etc.

If you need help then please call our Ancestry Help Number and speak to our ancestry team to get Ancestry sign-in support. You can also chat  our Family Tree Maker Support team to get help.

You can Contact us Ancestry Help Number to get your issue resolved. We provide phone support 24×7. Ancestry Support number is +1-888-299-3207. So, you can call for help.

Upgrade your old Family Tree Maker to New version

how to upgrade an old FTM

In this blog you will find out how to upgrade an old FTM. You can upgrade Family Tree Maker 1995 and Family tree maker 2005 if the tree file is convertible.

Steps to upgrade an old FTM to the latest one

  • Launch your current Family Tree Maker
  • On the top left, click on “Help”
  • Then click on “About Family Tree Maker”
  • You will get the current FTM version with the build number, make a note of it.
  • Check if you can find the backup of the tree files.
  • Click on the “File” on the top left of the FTM console.
  • Click on “export” and export it to the flash drive on your desktop
  • Once you export the file to external media or the desktop of your pc, right click on the file (for windows pc) and click on properties.
  • In the properties box, you will find out the extension of the file.
  • Contact the support team to get help on converting the file extension to the current format.

How to install Family Tree Maker?

  • First buy the latest Family Tree Maker software from the
  • You will receive the download delivery instruction on the email with the download link.
  • Click on the link and download the setup file on the computer
  • Once the file is in the download, double click on the file to start the installation.
  • Once you install the software, you will find the icon for latest FTM on the computer desktop
  • Click on the icon and launch the software
  • Register your copy under your name, email, and home address.
  • For any help on upgrade and file conversion, contact the support number to speak to an expert.
  • Please do take a note, the phone and remote support service is a premium service which requires user to sign it up first before getting the support on the upgrade and file conversion.

Also read – how to rename a tree in family tree maker?

You can Contact us Family Tree Maker Support Number to get your issue resolved. We provide phone support 24×7. Family Tree Maker Support number is +1-888-299-3207. So, you can call for help.

Also Read :- How can I create a safe digital family tree for our new generation?

                           Family Tree Maker About us

Ancestry Media Sync Issues on FTM 2019

ancestry media sync issues

If you are facing ancestry media sync issues on your Family Tree Maker 2019, then this article will help.

How to fix the sync issues of your Family Tree Maker?

In case you have added your own media directly to your Ancestry tree on Thursday, Friday, or Saturday. And after you synced this may have caused proxies in your FTM tree for the items.

However, this did not happen when you added media to your FTM tree. This only affected the user-contributed media. Unlike the source media such as the census images.

Other ancestry, source images downloads through different procedures that Ancestry says it is unaffected. That if you have added your own media to an Ancestry tree between Thursday & Saturday (causing you to end up with proxies in your FTM for those elements).

Delete those elements from the Ancestry tree. And after you need to re-attach them again and then sync.

Are you still facing ancestry media sync issues?

Although it is a report by users that the fixes made by Ancestry over the past days have resolved the syncing issues and the users were able to sync once again. But unfortunately, this has not been the same case for other users.

This may be that only those users with a chronic syncing problem that has been troubling for a while, and not problems that just popped up over the past week.

Well, if you are one of those users then you must contact the tech and get aid through ‘Live Chat.’

How to get through a direct Live Chat?

Get the syncing issues resolved, you can directly chat with the available agents and they will help you accordingly. But for which you need reading the sync through recommended troubleshooting steps, so that you are ready for your chat session.

You need to first go to the link. Then on the search field enter ‘Sync’ then press to return. Next, you got to read the articles on Sync Best Practices and troubleshooting.

Now on the search field enter the ‘Live Chat’ Go to open the Live Chat article now.

This blog has a direct link to be able to go to Live Chat along with the timings when the desk is open for a Live Chat.

We hope by now you have all the solutions to the ancestry media sync issues. But, if not so and you have some other related queries, then feel free to contact Family Tree Maker Support Live Chat right away without any hesitation.


You can Contact us Family Tree Maker Support Number to get your issue resolved. We provide phone support 24×7. Family Tree Maker Support number is +1-888-299-3207. So, you can call for help.

Learn to download a Family Tree from Ancestry.