Ancestry Media Sync Issues On Family Tree Maker 2019

ancestry media sync issues

Ancestry Media Sync Issues:- If you are experiencing sync issues between Family Tree Maker and Ancestry, try logging out and back in, syncing smaller portions of your tree, merging duplicate entries, or contacting Ancestry customer support. Additionally, it’s important to back up your family tree data regularly.

How do you fix the Ancestry Media Sync Issue with your Family Tree Maker?

Solution 1.

Suppose you added your media directly to your Ancestry tree on Thursday, Friday, or Saturday. After you synced, it may have caused proxies in your FTM tree for the items.

However, this did not happen when you added media to your FTM tree. This only affected the user-contributed press, unlike the source media, such as census images.

Other Ancestry source images are downloaded through different procedures that Ancestry says are unaffected, so if you have added your media to an Ancestry tree between Thursday & Saturday (causing you to end up with proxies in your FTM for those elements).

Delete those elements from the Ancestry tree. Then, you need to reattach them and sync them.

Solution 2.

If you have missing media in your tree, you may get a media sync error. Please find all the lost media and attach them to the existing person. Once you reattach all the missing media, you should process the sync.

Are You Still Facing Ancestry Media Sync Issues?

If the above method does not work, you may need to restore the last backup when your ancestry sync works. If nothing works, you must contact the tech and get help through ‘Live Chat.’

How To Get Through A Direct Live Chat?

To get the syncing issues resolved, you can directly Live Chat with the available agents, and they will help you accordingly. But for this, you need to read the sync through recommended troubleshooting steps to prepare for your chat session.

You need to first go to the link. Then, on the search field, enter ‘Sync’ and press to return. Next, you got to read the articles on Sync Best Practices and troubleshooting.

Now, on the search field, enter the ‘Live Chat.’ Go to open the Live Chat article. This blog has a direct line to go to Live Chat along with the timings when the desk is open for a Live Chat.

Learn to:-  download a Family Tree from Ancestry.


  • How do I create a backup in Family Tree Maker?
    Please open FTM and then select the tree you want to back up. Click the file Tab and then click on backup. You will get a window where you can put your tree name and then select the folder to save the file.
  • What is the recommended internet speed for media syncing?
    MacKiev says 1 Mbps or faster is good enough to sync a tree with media.

We hope you have all the solutions to the ancestry media sync issue. But, if not, and you have some other related queries, feel free to contact Family Tree Maker Support Live immediately without hesitation.

You can contact our Family Tree Maker Support Number to resolve your issue. In addition, we provide phone support 24×7. The Family Tree Maker Support number is +1-888-257-3335

Easy Steps Sign in Ancestry Account & Sign out

Last updated on April 5th, 2024 at 01:35 am

Sign in Ancestry

Are you searching for an appropriate solution to be able to sign in and out of your Ancestry account? Well, then, you should know that you have definitely come across the perfect site as here in this blog, you will learn how to sign in and out of an Ancestry account in no time and with just a few clicks.

How to sign into an Ancestry account?

  1. Starting from the top right corner of any page on Ancestry, you will need to choose the ‘Sign In’ button.
  • However, if you do not see the ‘Sign in’ option, then it could be that you or someone else might have signed in already. If you would like to switch accounts, then you should follow the steps given for ‘Signing out’ of Ancestry and then sign in again.
  1. Next, you will need to sign in with an Ancestry account using your email address/username and password on Google or Apple.

    Sign in via email or username.

  • You just need to enter your email address or username and password in the given fields and click on ‘Sign In’. If you need help with your password, then you can check out resetting a forgotten password. After that, if you are prompted, you should enter the two-step verification code, choose whether or not the ‘Remember this device’ option and then click on the ‘Submit code’.

Signing in using Google

  • You will need to choose the ‘Sign in with Google’ option when asked, and then you need to choose an account to sign in with or use another account. Alternatively, you must enter your email address or phone number and select the ‘Next’ button, after which you should enter your Google password and select ‘Next’ again. Now, if you’re ask, then you should ‘Verify it’s you’. If you need more help, you can get help from Google.

Signing in with Apple

  • Here, you have to choose the ‘Sign in with Apple’ option and enter your Apple ID, then enter your Apple password. Now, when asked, you should enter the ‘Apple verification code, after which you must choose whether or not to trust this browser. You just need to confirm it using your Apple ID with Ancestry by selecting the ‘Continue’ button. ‘Need more help? ‘Get help from Apple’.

You are now signed in. You can go ahead and enjoy using Ancestry.

IMPORTANT: In case you have sign in on a public computer or mobile device, then you must remember to sign out of Ancestry when you’re done.

Sign out of Ancestry

  1. To begin with, in the top right corner of any Ancestry page, you have to select your name, username or profile picture and then choose the ‘Sign Out’ button.

How to troubleshoot issues with your Ancestry account

A forgotten password

In case you do not know your password, you can easily click here to check it out: Resetting a Forgotten Password.

Is your password not working?

If so, and you have already reset your password, and your new password is not working, then you should choose to clear your cache and cookies, after which you should try signing in again.

Issues with the verification code

If you require help with the verification codes, then you just need to select the company whose code you are having a problem with, such as;

If you do not have an account

Then, you should first sign in to Ancestry by creating a free account.

The page, button or link is not working.

If you find that a page, button or link is not working, then you can click here to Fixing Page or Button Problems on Ancestry.

When you are done going through the above steps, you should be satisfied and all good to handle the same easily at any time. However, if you need any further guidance, then you can always get in touch with the professional team of techs who are capable as well as trained to assist you with any related.

If you need help, then please call our Ancestry Help Number and speak to our ancestry team to get Ancestry sign-in support. You can also chat with our Family Tree Maker Support team to get help.

You can Contact our Ancestry Help Number to get your issue resolve. We provide phone support 24×7. Ancestry Support’s number is +1-888-257-3335. So you can call for help.

Related Articles:-

How Do I Delete A Person From FamilySearch Family Tree?

Delete Person From familySearch Family Tree

In this Addition, we will discuss about Delete A Person From Family Tree in FamilySearch. If you need any help, you can call us at our Family Tree Maker Support Number +1-888-257-3335. You can delete the record of a person on the FamilySearch Family Tree which you have created. It can only be possible if the record has not been changed by any other contributor. If you get the message saying, “Delete Person Unavailable”, it simply means that you cannot delete a person. You can delete a living person’s record from your private spaces.

Deleting a record, whether for a living or dead, may result in changes in the Family Tree –

Relationships –

When you delete a person – living or dead – it removes any relationships to other individuals on the Family Tree.

Modification –

When you delete the record, it can never be modified.

Record Search –

Once you delete the record of the individual(s), you can find them only through their ID number.

Records Restore –

There is a process of recovering or restoring records once deleted from the Family Search Family Tree. There are ways to restore deleted records through the Latest Changes feature. We will discuss how to restore records in a separate blog.

Delete A Person Drom FamilySearch Family Tree

  • First, sign into the FamilySearch account on your computer web browser. Go to the Person page of the individual for whom you want to delete the record.
  • You can click on the Details tab if you cannot see the details on the Person page.
  • Go to the Tools in the right column.
  • You can now click on Delete Person. Whenever you click on Delete Person, and the message says Delete Person Unavailable, it means multiple contributors have amended the record.

If you get the message “Delete Person Unavailable”, you can try:

  1. To contact FamilySearch Support.
  2. Deleting relationships helps.
  3. You can merge duplicate records.
  4. Editing incorrect data.

Then, review the information in the Delete Person window. You must explain why you are going to delete the person. After that, you can check the boxes to indicate that you have reviewed the relationships and include your reason. And then click on Delete.

How to delete a record from the FamilySearch Family Tree on your Cell phone

  • Open your FamilySearch Family Tree app on your cell phone.
  • Go to the Person page of the individual for whom you want to delete the record.
  • On the upper right corner, tap the three dots.
  • Android phone: Tap on Delete Person.
  • If you are using an iPhone, Tap on More, then tap on Delete Person.

If you need any help, you can visit our website, Family Tree Maker Support, or you can call our Experts at +1-888-257-3335. You can Live Chat with our Experts.

Related Articles:-

Creating Family Tree In Easiest Way

Creating Family Tree Online

Here in this blog, you will learn about Creating a Family Tree Online and why one should create a family tree. Please read the blog from start to end so you can learn. Please call Family Tree Maker support if you need help.

A question always haunts us: Where did we come from? This question strangely poses another question. And that is, where we are going? Family Tree provides fascinating clues about the family heritage, whether it is related to our cultural, political, social, economic or demographical background.

You learn about your ancestors from the 10th generation was farmer, the 9th generation was politician or doctor or was in war and fought for the country. This evolution has a story, and You can create a beautiful family tree. We must be diligent and have enough patience to create a Family Tree online. The available historical records on or similar websites help us to access the data of our ancestors at a fee. You can also make your family tree maker on this website.

Creating Family Tree Online

The easiest way to make a Family Tree is to get a Family Tree Maker software from Mackiev. The latest software that fetches data from is Family Tree Maker 2019. In this software, you would have to gather information and then enter the software. You must amass all the photos, stories, and documents, get them scanned and save them permanently. The Family Tree Maker 2019 software will also give you hints and bring out the flaws.

While creating a Family Tree online, you would have to keep copies of all historical data related to your ancestors. The data on the internet belonging to your ancestors come at a fee. But since these documents are priceless for you, you should never stop yourself from getting such information. This information will enhance the beauty of your family tree project in many folds.

More Information

You can collect a lot of information from your relatives for creating a family tree online. You can seek their help to fill in the blanks and get documents from them, scan them for your project, and return them to them. Adding stories which you hear from your relatives also makes you go along so it can not be forgotten. Without any Family Tree software, there is a chance of you finding this project less attractive.

It is a must for everyone to save photos, documents, stories, etc., on an external hard disk drive to make sure that if your computer crashes for some reason, you have the data saved. If you Need Any Help, You can Call us at our Family Tree Maker Support Number +1-888-257-3335, or you can chat with our FTM Experts.

Also Read:-