The most common error is “Error Code 15: This request was blocked by the security rules.” This error indicates that the request the browser is attempting to initiate (i.e., accessing the site) is being denied by the security rules in place.
We investigated this issue by looking at various user reports and repair strategies. We were able to find out it was common scenarios which triggered this issue:
Cause for the Error code 15 – The security rules blocked this request
- Incorrect date and time—This issue can occur when the web server accesses the time and date settings. Affected users have reported that the problem no longer appears after they change the date on their computer systems.
- IP range is blocked—It is also possible that the web server you are trying to access has predefined rules about the location of the visitor’s IP address. In this case, a VPN solution should allow you to sidestep the issue.
- Third-party Antivirus/security system—In a few cases, your antivirus may prevent you from accessing the ancestry.com website. Users have reported that an overprotective security suite can also cause this issue. Users have reported that the site became accessible again after disabling or uninstalling the third-party security suite.
If none of the above steps fixes this error, you may be looking for a way to fix “Error Code 15: This request was blocked by the security rules.”
Error: the given steps may prove to help you with a collection of verified troubleshooting steps.
Below are the steps and repair strategies other users in a similar situation have successfully used to resolve the issue.
To be more efficient, follow the methods in their present order. You will eventually get a fix that is effective in your scenario.
This error also occurs in two scenarios:
Firstly, when multiple people with an Ancestry account use the same computer, they do not sign out of their account when they are done using Ancestry.
Secondly, when you have multiple Ancestry accounts.
If you receive a message saying, “You Are Not Authorized to Access This Page,” after clicking a link in an email, ensure you are signing into the proper Ancestry account.
To Fix the problem
- On Family Tree Maker, in the top-right corner, you will see the icon for ancestry. Click on the icon to log out of your ancestry account.
- Once you are signed out, click on the same icon again and Sign in.
- Enter your email address or username and password, and click Sign in.
View DNA results
You do not need to click a link from an email to see your DNA results. If you are signing into an Ancestry account, when you get the error message, sign out of that account and then sign into your account. Once in your account, click the DNA tab and select Your DNA Results Summary.
If Signing out / Signing in does not fix the error.
If you sign out of the account and sign back in and still receive the error after clicking on the email link, try clearing your cache and cookies.
After you clear your browser’s cache and cookies, sign into your Ancestry account again and click on the link in the email again.
Multiple Ancestry accounts
If you have signed out of the account and you are in and cleared your cache and cookies, but you still receive the error after clicking the link in the email, you may have multiple Ancestry accounts.
Try signing out of your account and signing in using a different email address you may have used. If this does not work, call us at +1-888-257-3335 so we can check for the other problems and find ways to fix them.
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