If you are a Family Tree Maker 2019 user, you may seen a continuous orange sync weather Issue since April 2023. Do not try to sync your tree to ancestry if you see the orange sync weather Issue. If you think it is essential for you to sync your tree, then take a complete backup of it and then sync it. If your sync attempt fails continuously, you should report to MacKiev.
What is the development on fixing the orange sync weather Issue?
We chatted with MacKiev customer service and called Ancestry on behalf of our customers. Here is what we know. MacKiev and Ancestry developers are working together to resolve this issue, but they have yet to determine the exact date to fix it. However, they do blame each other for this problem. Therefore, we are not sure who is responsible for this issue.
Here is what we suggest to users!
Please do not attempt to sync your tree if you have orange weather status. Likewise, please only download or upload a new tree once the status is green. Keep a copy of your data on an external hard disk so you will not lose your data.
Question – What if I am a new user of Family Tree Maker and want to download a tree from Ancestry to FTM2019?
Answer – If the status is orange, do not download your tree from Ancestry to FTM. You can create a Gedcom file from ancestry and upload it to FTM2019.
Question – How will I get to know when the issue is fixed?
Answer – I am sure MacKiev will notify everyone. If you are a customer of Tane Innovative Concepts LLC, we will email you to notify you.