Repairing a Tree File in FTM 2017 and FTM 2019

In Addition, we will discuss How to Repair a Tree File in FTM 2019. If your File is not working, you need to fix it. If you are facing an issue with your Family Tree Maker 2019 File, you can call us, our Expert, at +1-888-257-3335.

Despite meeting the system requirement, you may still experience issues with Family Tree Maker. Various factors may affect program functionality, and there are many reasons your program might have some problems. This article will help identify and resolve some of the program issues.

NOTE: Before moving forward, there are a few things that you need to keep in mind:

  • The article will help solve a variety of problems. However, they may not apply to your specific situation. To find out if it’s a practical solution to your problem, we advise you to read the summary of each key.
  • This article only applies to Family Tree Maker for PC.
  • We recommend creating a backup of your files before continuing with any of these processes.
  • Family Tree Maker will not work correctly unless your computer meets the minimum system requirements.

Repairing a Tree File in FTM 2019

Problem: File damage may occur in a family file through the following:

  • Merging unchecked files
  • Improper shit-downs of Family Tree or Window
  • A virus
  • Inserting damaged data into a file

These can cause merging, reports, importing/exporting issues, etc. To repair a Family Tree Maker file, please click on the following link for the instructions:

Checking Updates Family Tree maker 2019 File

Family Tree maker is regularly updated to fix issues and improve the products. To check for updates, follow the steps below:

  • Click on the Help button
  • Select Check for Update in the drop menu
  • Family Tree Maker will then automatically check for updates

Problem: if you have an error that says, “You must be logged on as an administrator,” please click on the following link for the solution

How to resolve the “You must be an administrative error.”

Family Tree Maker encountered an Error or Stopped working

Problem:  These two questions- “The Family Tree Maker has encountered an error and needs to close” and “Family Tree Maker has stopped working“- have been known to occur after the Family Tree Maker 2019 File has been uninstalled and then reinstalled or when a software patch has been installed to your software.

These messages are usually caused by an old or corrupted user configuration file. Click on the link below to resolve the issue.

Family Tree Maker encountered an error or stopped working

Family Tree Maker Crashes

If you are having problems with Family Tree Maker continually crashing, click on the link given below

Family Tree Maker Crashes or Closes Unexpectedly

Uninstalling Family Tree Maker

Program issues can sometimes be solved by uninstalling and reinstalling the Family Tree Maker. Please click the link below for detailed instructions on uninstalling Family Tree Maker.

Uninstalling Family Tree Maker

Manually Uninstalling Family Tree Maker

If you still receive errors even if you uninstalled and reinstalled the Family Tree Maker program, you may have to uninstall it manually. This will remove all aspects of the program from your computer. Click on the link below for the detailed instructions.

Manually Uninstalling Family Tree Maker 2010-2014

NOTE: We recommend reinstalling the programs in the clean boot mode after a manual uninstall. The instructions can be found in the next section.

Performing a Clean Boot

Problem: When Windows starts up, many basic system processes, antivirus software, system utilities, and other software load. These applications and services can sometimes cause interference when installing or running programs.

Loading your computer in a clean boot can help troubleshoot many of these issues.

For detailed instructions on performing a clean boot, please click on the following link:
How to perform a clean boot of Windows

If you still experience issues with the Family Tree Maker 2019 File, don’t hesitate to contact our Family Tree Maker Support Number at +1-888-257-3335.

Leave a Comment