Family Tree Maker FAQ

Family Tree Maker FAQ

Family Tree Maker FAQ

In Addition, we will discuss the Family Tree Maker FAQ. In the year 2016, Ancestry announced the purchase of Family Tree Maker by Software MacKiev. Earlier, Ancestry used to sell and support Family Tree Maker software. But a family tree program can be installed on your computer. FTM is now sold and supported by Software MacKiev.

Family Tree Maker 2019 sync with Ancestry?

However, In 2016, Ancestry announced the purchase of Family Tree Maker software by Software MacKiev. It continued to support Family Tree Maker for a year, working closely with MacKiev to make sure you would have the ability to upload, download, and sync Family Tree Maker to Ancestry.

Ancestry and MacKiev permanently retired TreeSync and replaced it with FamilySync in March 2017. New syncing technology is available in Software MacKiev’s Family Tree Maker 2017.

Family Tree Maker editions prior to 2017 are no longer able to synchronize with Ancestry trees, but older software is still usable as a standalone program. Ancestry search, merge, and hints will continue to work in Family Tree Maker 2019.

How do I get Family Tree Maker support?

All Family Tree Maker questions should be directed to Software MacKiev. Therefore, Family Tree Maker still synchronizes with Ancestry; a small segment of Family Tree Maker questions can be addressed only by Ancestry.

How do I get Ancestry support?

  • To reset your password
  • If family trees are missing
  • To cancel a membership
  • Subscriber shows as a registered guest.

How to continue to connect Family Tree Maker to Ancestry?

You will need Family Tree Maker 2019. With this version, you can sync Ancestry trees, search Ancestry records, and receive Ancestry Hints.

These features are available in Family Tree Maker 2019:

  • Firstly, Synchronizing your trees in Family Tree Maker to your Ancestry trees.
  • Secondly, To search Ancestry’s databases and merge data into your tree.
  • View Ancestry Hints.
  • Upload and download trees.
  • View sources on Ancestry

How to buy Family Tree Maker 2019 for Windows or Mac?

Family Tree Maker 2019 for Mac and Windows is available at

Why re-register with Software MacKiev?

If you are a member of the European Union, you would need to re-register with Software MacKiev. You can sign up for the Family Tree Maker mailing list to keep up to date about new product introductions, free updates, and discounted upgrades.

For any further help on Family Tree Maker, you can visit our website, Family Tree Maker Support, or you can call us at +1-888-257-3335 or chat with our FTM 2019 Experts.

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