FTM 2017 Stopped Unexpectedly – Family Tree Maker Support

ftm 2017

FTM 2017 is one of the latest versions of family tree maker software. What am I able to do when my Family Tree Maker 2017 (FTM 2017)  stopped unexpectedly or continually crashes for Windows?

Before you begin troubleshooting problems with genealogy Maker, confirm your version of Windows is up to date:

FTM 2017 for Windows Crashes or Closes Unexpectedly

If Windows is up so far and you’ve got the newest version of pedigree Maker, the matter could be related either to the tree file or to the program itself. therefore the initiative is to undertake to work out which it’s.

This article discusses the subsequent issues:

  • Crashes associated with a tree file
  • The Crashes associated with the program
  • Crashes associated with a tree file

If you’ve got experienced crashes while working with a specific tree, check whether the matter lies within the tree file itself. to try to do this, create a replacement “test” tree with just four or five individuals then attempt to reproduce the actions that have led to a crash. If no crashes occur, you’ll be pretty sure that drag with the first tree file is that the reason for the difficulty you’re having.

Compacting files

If you’ve got identified the first tree file because of the cause, the primary thing to undertake is to try and fix it by compacting the file. Family tree maker’s Compact File tool will re-index your file and optimize your tree’s performance by removing unnecessary data. It’s an honest idea to compact files from time to time as a general measure to stop the emergence of crashes. For detailed steps on the way to compact files, click here.

Using backup and auto-backup files

If it doesn’t help to compact your file, try using a tree backup and see if it resolves the issue. If you don’t have any manually created backup files of your tree, you’ll use one among the auto backup files that are regularly saved by the appliance. Auto backup files are usually located in the location of the Documents\Family Tree Maker folder of your system. Note, auto-backup files may be a usual .ftm file, unlike a manually created one. Family tree maker book (FTMB) file — cannot contain any media.

Crashes associated with the program

If the crashes don’t seem to possess anything to try to do with the tree file, try the following:

  • Restart your computer
  • Restart genealogy Maker
  • To restart FTM 2017, just close the appliance then open it again.
  • Reinstall genealogy Maker

Click here to find out the way to manually uninstall and reinstall genealogy Maker. this may ensure none of the program files are missing or damaged.

Reset the program settings

Click here to find out the way to reset genealogy Maker settings to the factory defaults.

  • Delete the files within the SearchHints folder

If you want to delete all the files from the SearchHints folder, then please follow the given steps:

  1. In Windows Explorer, open the system disk where Windows 10 is installed (it is typically disk C:).
  2. Type search hints within the search field within the top-right corner of the window, as shown within the screenshot below:
  3. Remove all files into Recycle Bin from the SearchHints Folder.
  4. Right-click the Recycle Bin from the context menu and select the Empty Recycle Bin.
  5. Click Yes within the confirmation message that appears.

Work with Family Tree Maker as an administrator

For working with family tree maker as an administrator right-click the FTM 2017 icon and from the context menu choose Run as administrator.

Create a replacement user account

Crash issue can sometime be resolve by creating a replacement user account in Windows. Often, Windows account problem such as inadequate permission or damage or missing file are caused by program failure. To make sure the issue you’re having aren’t profile-related, click here to find out the way to create a replacement administrative user account in Windows. Once you’ve got create it, complete the subsequent steps:

  1. Uninstall genealogy Maker.
  2. Log in to the new user account.
  3. Reinstall genealogy Maker.
  4. Launch genealogy Maker.

Sometimes crashes are cause by an old or damage Pedigree Maker user configuration file. Deleting the configuration file can also help in almost all kinds of crashes, whether crashes are associate with a specific tree or a program.

To get rid of the file, follow these steps:

  1. Quit genealogy Maker.
  2. In Windows Explorer, navigate to the present folder:

For the Ancestry account: Users\\AppData\Local\ The_Software_MacKiev_Comp\FTM.exe_StrongName_[random string of characters]\

  1. Find the user.config file and delete it.
  2. Open family tree maker.

As a result of the configuration file deletion, no trees are going to be display on the Tree tab until you’ve got open them again within the application. To open a tree, choose Import from the File menu, select the tree within the dialog that appears, and click on Open. a replacement configuration file is going to be create automatically.

After browsing this text and trying all the relevant suggestions, if you’re still experiencing crashes with genealogy Maker, please click here to seek out out the way to send a crash log to our Technical Support Team. they’re going to check out the matter and obtain back to you quickly.

After this post, you can easily handle your FTM 2017.  For more posts like this, you can see our blogs.

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