Family Tree Maker Support Number

How to Transfer FTM Files from One Computer to Another in Family Tree Maker 2019

May 26, 2026May 24, 2026 by Andy Smith

A sudden urgency created by a moment for transferring Family Tree Maker files can’t be settled by any excuse. It should be resolved the moment it has occurred. But how to do so? Well, it just follows a simple and effective procedure that you must be aware of. If not, we are here to help with your query. This procedure follows a few simple steps that the guide will cover from top to bottom about how to Transfer your FTM tree. Stay tuned to know further.

Treevault Cloud Services – At A Glance

TreeVault cloud services are a powerful feature in Family Tree Maker 2019, helping users in many ways. Here are some of them mentioned below.

Backup family tree data
Sync FTM trees securely
Restore genealogy files
Helps in transferring the family tree between multiple computers

Basic requirements to fulfill before transferring

Just doing the standard amount of preparation to transfer the files won’t be enough. You should know what is required most to ensure a smooth transfer. Here are some of the necessities mentioned below. Go through all of them at once.

Family Tree Maker 2019 installed on both computers
Access to your TreeVault account
A USB flash drive or external storage device
A complete backup of your FTM tree

The right steps for transferring the family tree from one computer to another

Here are some steps on how to easily transfer your file from one computer to another. Have a look at them one by one.

Step 1: Open Family Tree Maker on the First Computer

On your old or primary computer:

Open Family Tree Maker 2019
Open your current family tree
Make sure your tree is fully updated

Before you transfer your FTM tree, creating a fresh backup is very important.

Step 2: Create a Full Backup of Your FTM Tree

To create a backup:

Click on the File menu
Select Backup
Choose the option for a complete backup
Save the backup file on your computer

This backup file contains:

Family tree data
Photos and media files
Historical records
Notes and genealogy information

Step 3: Copy the Backup File to a USB Flash Drive

After creating the backup:

Locate the backup file on your computer
Copy it to your USB flash drive
Safely eject the flash drive

Using a USB device is one of the safest methods to transfer your FTM tree without data loss.

Step 4: Move the Backup File to the Second Computer

On the second computer:
Insert the USB flash drive
Copy the backup file to the hard drive
Save the file in a secure location

Now you are ready to restore and transfer your FTM tree to the new computer.

Step 5: Restore Your FTM Tree in Family Tree Maker 2019

To restore your family tree:

Open Family Tree Maker 2019
Click on the File menu
Select Restore
Browse to the backup file location
Select the backup file
Click Open

Choose the folder where you want to save the restored tree and click Save.

Your restored FTM tree will now open automatically.

Step 6: Connect the Restored Tree to TreeVault

After you transfer your FTM tree, you must reconnect it to TreeVault Cloud Services.

Make sure:

You are logged into the same TreeVault account used on the first computer
The correct Antenna Tree is selected

If you sign in with a different account, the restored tree may not sync properly.

Step 7: Link Your FTM Tree as the Source Tree

To reconnect your tree:

Click View > Tree Browser
Open the Tree Browser Window
Select TreeVault
Click Next
Click Find FTM Source Tree
Select your restored tree
Click Use as Source Tree

Once completed, your transferred tree becomes the active FTM Source Tree on the second computer.

Important Things to Remember When You Transfer Your FTM Tree

After reconnecting the tree:

The new computer becomes the active syncing device.
Future changes will sync from the second computer.
The original tree on the first computer will no longer be linked to TreeVault.

Always double-check the selected source tree before syncing.

Benefits of Using TreeVault to Transfer Your FTM Tree

TreeVault Cloud Services offers several advantages:

Secure Backup Protection	Protects your genealogy data from accidental loss
Easy File Transfer	Allows you to transfer your FTM tree quickly between devices
Automatic Tree Syncing	Keeps your Antenna Tree updated automatically
Safe Tree Restoration	Helps recover your family tree in case of a computer failure.

Common Problems While Transferring an FTM Tree

Sometimes users face issues while trying to transfer their FTM File.

Common issues include:

Incorrect TreeVault login
Corrupted backup files
USB transfer errors
Wrong source tree selection
Incomplete restoration process

Always verify your backup before restoring the tree.

Need Help to Transfer Your Family Tree Maker Files?

If you experience issues when transferring your FTM tree, restoring backups, or reconnecting to TreeVault Cloud Services, Family Tree Maker Support can help you resolve the problem quickly. If you need any help, you can call our family tree maker support number at +1-888-257-3335 or Live Chat with our Experts.

Support is available for:

FTM installation errors
Backup and restore problems
TreeVault syncing issues
Family tree recovery
FTM 2019 troubleshooting

Expert guidance helps ensure your genealogy research stays secure and accessible.

Frequently Asked Questions (FAQs)

Q1. How do I transfer my FTM tree to another computer?

Answer: You can transfer your FTM tree by creating a full backup in Family Tree Maker 2019 and restoring it on another computer using a USB flash drive.

Q2. Can I transfer my FTM file without TreeVault?

Answer: Yes, you can transfer your FTM tree using a backup file and a USB drive, even without TreeVault Cloud Services.

Q3. Why is my transferred FTM tree not syncing?

Answer: This usually happens if you are logged into the wrong TreeVault account or selected the incorrect source tree.

Q4. Is it safe to use a USB flash drive for transferring FTM files?

Answer: Yes, using a USB flash drive is one of the safest and easiest ways to transfer your FTM tree between computers.

Q5. Do I need Family Tree Maker installed on both computers?

Answer: Yes, Family Tree Maker 2019 must be installed on both systems to successfully transfer your FTM tree and restore it properly.

About the Family Tree Maker 2024 upgrade in detail

October 6, 2025October 4, 2025 by Andy Smith

As we all know, Family Tree Maker software has been around for over 35 years and has evolved into several incredible genealogy tools during that time. The FTM 2024 software will fundamentally alter your approach to genealogy, even with the success of Family Tree Maker 2019. We’ve covered all the information you need to know about the brand-new Family Tree Maker 2024 version’s features, offers, and updates in this post.

With a 35% speed boost, a new Family Tree Maker Connect feature for sharing trees with family, and enhanced tools for managing and restoring photos, including cropping and dust/scratch removal, Family Tree Maker (FTM) 2024 represents a significant improvement over previous iterations. Additional considerable enhancements include support for hyphenated surnames, enhanced smooth syncing with Ancestry, and the “Easy on the Eyes” feature for changing font sizes. The small and large trees grow more quickly and effectively.

Additionally, for many years, Family Tree Maker has been widely recognized as the top genealogy program. Users can create and preserve their family history with the aid of this software. Furthermore, many users are eager to explore the new features and enhancements included in FTM 2024, which is expected to be released soon. Moreover, it is anticipated that the latest version will offer significantly improved performance, updated tools, and seamless compatibility with all modern systems. Not to mention that users will have a better software experience thanks to the integration with Ancestry and FamilySearch. Additionally, for individuals upgrading from a previous version or using Family Tree Maker for the first time, this post outlines the expectations for handling any situation that may arise.

Family Tree Maker 2024

Note that you won’t be able to access many of the new features until the final Family Tree Maker 2024 launch. The new FTM 2024 software price is now available, and it costs just $79 for a three-day license. Although the team has not yet announced the exact release date, we have gone over each feature in detail here:

New Features in Family Tree Maker 2024

The Connect Workspace: In the recently developed ‘Connect Workspace’ environment, you get to collaborate with family and researchers with ease. In the present, you can also co-create your family tree, share research findings, and narrate your family’s history together.
FTM Connect 2.0: This feature enables you to sync with FTM Connect 2.0, humanize the provided sentence, and streamline your content creation process across multiple devices. Furthermore, regardless of where you end up, you will be able to keep the connections to your family’s history.
Album Walk: This motion-sensitive feature helps you recreate your family photos and allows you to embark on nostalgic wanderings. Additionally, you can easily combine images from earlier generations to create a visual narrative.
Resource Center: This feature provides access to a variety of genealogical resources and research tools exclusively available through the integrated Resource Center. Additionally, you have access to everything you need to expand your family tree and uncover unexpected ancestry, including historical archives and professional guidance.
New Photo DarkRoom Tools: With the help of the new Photo DarkRoom Tools, you can preserve, enhance, and protect your most treasured memories while also utilizing state-of-the-art composition features. You also have simple user control in addition to that.
Co-Pilot 2024: With this brand-new, exclusive feature, you can work with others to discover and conquer the realm of your family’s past.

System Requirements

Please carefully review the information below to ensure you meet the system requirements, which will enable you to use FTM 2024 without any issues.

Windows:

OS: 64-bit and Windows 10/11
Processor: 1.6 GHz multi-core;
Recommended RAM: 4GB
Storage: 1 GB of free space is needed.

Mac:

OS: Big Sur, macOS 11, and later
Processor: Apple Silicon/Intel (M1, M2)
4 GB of RAM required
Storage: 1 GB of free space is required.

How can I obtain the Family Tree Maker 2024 software at a lower price?

Initially, click on the provided link to access the official MacKiev website.
After clicking on the link to the MacKiev official website, the current window will appear on your screen.
You can check the price of Family Tree Maker 2024 here.
To proceed, you must then select one of the three options and click the “Next” button.
After that, you would need to download the USB with the DVD option.
Alternatively, after clicking the “Next” button, you ought to see the options to add to your Family Tree Maker 2024 order.
To add an order, you must then check the box; otherwise, you can leave it blank and click the following button.
This is a straightforward method for obtaining FTM 2024 software at a lower cost.

How Can I Update to Family Tree Maker 2024?

You’ll be pleased to hear that updating to the Family Tree Maker 2024 software is very easy. Therefore, you can buy the upgrade offer straight from the MacKiev official website if you’re still using an older version. To easily transfer your current FTM data, please follow the installation instructions provided below. Additionally, when switching to FTM 2024, ensure that you stay current with the latest genealogy tools and advancements, thanks to improved compatibility and performance.

How can you get Family Tree Maker 2024 support right away?

Support for Family Tree Maker 2024 is readily available. You can reach us by calling the Family Tree Maker Support Number at +1-888-427-8070. We offer our clients the most dependable and competent technicians, who are knowledgeable and adept at addressing any FTM-related issues successfully.

In conclusion

All things considered, the Family Tree Maker 2024 release date is just a significant advancement in the software’s intended use. This is because it facilitates research and improves on conventional genealogy techniques.

Therefore, FTM 2024 software is designed to help you tell the stories of your ancestors, meet them in person, and preserve your heritage, regardless of your level of genealogical expertise or where you are in your family history project.

You should also be aware that FTM 2024 features all the fantastic enhancements that have been added, along with improved performance and compatibility with modern operating systems. The user can receive updates through MacKiev’s official announcement, even though the precise release date is still unknown. This new FTM version will undoubtedly offer you several beneficial improvements, making it a worthwhile investment if you’re interested in upgrading from FTM 2019. To ensure a seamless transition to Family Tree Maker 2024, please make sure you meet the system requirements and continue to check for any updates.

If you require additional information, please contact the Family Tree Support Number at +1-888-257-3335. Alternatively, you can use our live chat support for instant help, and our team of tech experts will assist you promptly.

FAQs

Q1. How much does FTM 2024 cost?

Answer:- The current introductory price is $79.95 for three days. However, closer to the launch date, the final pricing structure for the full version will probably be revealed.

Q2. Is FTM 2024 free to obtain?

Answer:- Regretfully, FTM is not available for free; instead, you must purchase the program for $79.95. However, if you’re already using FTM 2019, you can upgrade to get a free download of FTM 2024.

Q3. What is the Connect Workspace, please?

Answer:- You can share your family tree and research data with family members and researchers using the Connect Workspace feature, which also facilitates real-time collaboration and storytelling.

Family Tree Maker Support Center

July 3, 2024July 1, 2024 by Andy Smith

Hello there, and welcome to the Family Tree Maker Support Center. This post aims to provide the easiest way to get the best support for genealogy software like Family Tree Maker or RootsMagic. Please check the important links below.

Family Tree Maker Support Center Important links

Family Tree Maker 2019

Check the best genealogy Software, Family Tree Maker 2019.

Signing in to and out of Your Ancestry® Account

signing and signing out with Ancestry Account.

Transfer FTM 2019 to a new computer

how to transfer Family Tree Maker 2019 to a new computer.

A custom report in Family Tree Maker Software

How to maker charts and reports in Family Tree Maker.

Family Tree Maker for Multiple Computers

How to use Family Tree Maker for multiple systems.

Find Missing Family Trees on Ancestry

Find the missing tree on ancestry.

Delete Multiple Persons in Family Tree Maker Software

Check how to delete multiple people in FTM Software.

Install Family Tree Maker On a New Computer

Install FTM on a New Computer.

Merge two facts in Family Tree Maker

Check the Merge facts in FTM 2019.

Fix Slow and Freezes in Family Tree Maker

Check the Fix issues in Family Tree Maker software.

Restore Tree from Ancestry to Family Tree Maker

Restore your Tree From Ancestry.

Family Tree Maker Chart and Reports

How to create Reports or Charts in Family Tree Maker.

Create a Tree from FamilySearch in FTM 2019

Check how to create a tree from FamilySearch.

Making a Family Tree Maker Online Using Canva

How to use Family Tree Maker Online.

Companion Guide Status for Family Tree Maker 2019

Check the Companion guide for Family Tree Maker 2019.

Export Charts, Reports, and Books from Family Tree Maker

Export Reports and Charts in Family Tree Maker.

Transfer your FTM tree files from one computer to another

How to Transfer Family Tree Maker Software from one to another computer.

Upgrade Family Tree Maker 2019

How to upgrade family tree maker software.

We hope this post is beneficial to you and that you have solved your issue. If you need Help, contact the Family Tree Maker support center. Our team will assist you with the best solution. You can call our Family Tree Maker number at +1-888-257-3335, or you can chat with our Experts via Live Chat.

Family Tree Maker 2019 Review

November 16, 2023 by Andy Smith

Here, you will learn about Family Tree Maker 2019 Review. If you are a genealogist searching for software to compile your data, Family Tree Maker 2019 is the best option. Many features in FTM put FTM at the top of the list. In this blog, we will review and explain a few parts.

Family Tree Maker 2019 Review

For almost 30 years, Family Tree Maker developers have been working on the software to make it better for the user. The software developer from MacKiev has done an excellent job.

New Features That MacKiev Has Added In Family Tree Maker For The Data

TreeVault

TreeVault – It is a cloud-based service that allows user to keep their data safe on a cloud server. A user can restore family tree data using Treevault Cloud Service. So if a user loses the devices, they don’t lose the data. TreeVault is free for twelve months. After that, the customer has to pay if they want to use this service after twelve months. There is a nominal fee of $20 or USD 30.

Family Tree Maker Connect App

Family Tree Maker Connect App – A user can view their tree on a smart device (iPhone, iPad, or Android-based operating system devices). It is one of the best features that MacKiev adds.

Next of Kin

Next of Kin – A user can designate someone as a successor. Once a user gives up on FTM, the successor can take over their legacy. Users can create a certificate and send it to the person they want to appoint.

Turn Back Time

Turn Back Time – It is one of the essential features, and a user should know or learn how to use it. Let me explain what it does for the user. For example, you are a user and have been working on your family tree for years. You took the full back of your FTM a few weeks ago, You are working on your tree and found you made a mistake in it five days ago. You can go back five days ago with the help of Turn Back Time and restore your tree to 5days back. Simple, you do not have to restore your tree to 3 weeks back.

MacKiev Has Added New Features To Make Your Family Tree Maker Look Better Than Before –

Profile Picture Perfection –

Profile Picture Perfection is an inbuilt tool that allows users to edit photos. It has manual and automatic adjustments. So if you are not a professional photo editor, let this tool do the job for you. It works amazingly well if you have one person in the photo.

AlbumWALK Media Player

AlbumWALK Media Player can allow the user to record a voice about the photo. For example, if you have multiple images, you can tap on each and record the voices one by one. Once you are done, AlbumWALK adds music and creates a small movie or clip.

Other Important features of FTM

Companion Guide –

Every step you need to learn how to make in FTM is in the companion guide. For example, you must read the companion guide’s instructions to learn how to add a person or information about a person. It is also called the Family Tree Maker 2019 manual.

Note: We don’t suggest you buy a Companion guide as Mackiev has yet to deliver the order they took two years back.

Charts and Reports –

We suggest exploring FTM’s Chart and Reports. Creating reports and printing them out is easy with FTM. For example, you can select your grandfather and create his entire report.

Rich Color coding –

Rich Color Coding – You can assign a color to your bloodline. This feature helps the user to recognize their family lines. It also helps to look your tree colorful.

Photo Darkroom

This feature is one of my favourite features. Users can upload an old picture of an ancestor and use this tool to make it look new. It is effortless to use and recreates the perfect image for the user.

FAQ’s

Question:- What if I face family tree maker 2019 problems?

Answer:- You can chat with MacKiev. You can get free help. If you want premium service, then you can call us at +1-888-299-3207.

Question:- Where to buy Family Tree Maker 2019?

Answer:- You can purchase it from MacKiev.

Question:- Will I get a Family Tree Maker 2019 discount?

Answer:- You can check with MacKiev chat Support. They have a discount offer from time to time.

Question:- Can I get a Family Tree Maker 2019 download for free?

Answer:- This software is a premium software, and a user needs to buy it.

Question:- How to get a family Tree Maker 2019 upgrade?

Answer:- Please click on the FTM app and go to the help tab. In the Help tab, you can click “check for updates and upgrades.” Click this option to update or upgrade your software.

Get Instant Support

Suppose you have any questions related to FTM or genealogy. Then, you can call us. We help customer to decide how they should start their genealogy journey. Our Family Tree Maker Support Number is +1-888-257-3335.

Family Tree Maker Live Chat

Related Articles:-

How To Add Pictures To Family Tree Maker Program

November 16, 2023 by Andy Smith

If you are a Family Tree Maker user and want to Add media in Family Tree Maker, then read this blog. You will learn to add media in simple steps. A user can add a picture, video clip, audio clip, and any type of document.

Note: You will need to save media on your computer. Follow the steps below to save your media.

Saving Media From Email

If you have received media from your family or someone through email, then you will need to save it on your computer. Right-click on the attachment and then click on save. Choose the location on your computer to save the file.

Move media from external hard disk to computer hard disk (camera, flash drive, or hard disk)

Please connect your external hard disk to your PC and then open the folder. Select all the media that you wish to move and then copy them. Now, go to the folder where you want to move. Right-click in the folder and click on the paste to copy your media to your computer.

Now that you have media on your PC let’s learn to Add media in Family Tree Maker.

Add Media In Family Tree Maker Please Follow The Steps Below:-

1. Open Family Tree Maker Software.

2. Click on Media Workspace and then click on Add.

3. You will get three choices. Click on Add New Media. Once you click on add new media, you will get a new window to browse media.

4. Select the folder where you have saved the media on your computer.

5. If you want to add multiple media, then you should select as many as you want to select and then click on open.

6. You will get a message from Family Tree Maker asking where you want to link these media. Please do not uncheck the box displayed in the image below.

7. Please select the category and then click on okay.

That is all you will need to do to add media to the Family Tree Maker. If you have any questions, feel free to get back to us.

Conclusion

Thus, you can easily Add pictures to the Family Tree Maker Program. For Further Assistance, you can call us at +1-888-257-3335. You can connect via Live chat with experts via family Tree Maker Support.