Learn to fix Broken media in FTM Software with step to step guide. There could be many reasons that could cause media broken link in family tree.
Broken media in FTM :-
You had a picture and you uploaded to a person record in family tree maker. Later you deleted that media from your computer so computer can not find that picture. This is one of the reasons, Family tree maker will not be able to find that media. Since item is not available.
Cause 2 :– You had picture on an external hard disk. Either hard disk is removed or corrupted and now family tree maker is not able to find media.
So how to fix it :-
Please click on the red link. When you click on “File not found”. it will take you to the previous location where file was located. You may not find media, if you have deleted or moved it to another location.
You can always try to search media file using second option. “Let Family Tree Maker Search for this file”. This option will try to search for the media file by itself. If you know the file location then, you can always choose first option and select the media.
Note: if Family Tree Maker finds the media file, it will re-link your media by itself.
If your media file is deleted. Please find the media or the image and save it to your computer. Go to search media again and select the file that you have save file. This will re-link your media file again. This will fix your media broken link problem. If it does not work, please call our family tree maker support number +1-888-299-3207 so our technician can help you fix this issue.
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