How to fix Syncing Problem on Family Tree Maker 2017 with Ancestry

Sync issue between Ancestry and ftm2017

In this blog, We have explained how to fix Sync issue between Ancestry and FTM2017. Due to high traffic on the Family Tree Servers sync may not happen. It may give you the errors or slow down the sync process.

When you face problems in viewing the tree in Family Tree Maker 2017 there is a possibility of you not able to synchronize your trees as well. You can wait for and try it later.

The reasons for Sync issue between Ancestry and FTM2017:-

  • Internet Issues
  • Sync Change Log Issues
  • Software Issues
  • Media Sync Issues
  • Restore Issue
  • Re-Download Issue
  • Syncing FTM to Ancestry

Internet Issues

Various internet service providers have different connection speeds. The variation in internet speed may cause a problem with syncing, which however is a natural phenomenon. There are three types of internet connections:

  • Dial-Up Connections – Slowest
  • Satellite Connections – Variation in speed
  • Cable Connections – Overall good but may slow down during peak hours

So, try to opt for the best internet connections available to make sure you do not have any issue.

Sync Change Log Issues

If you see that the change is huge and which you did not have made in the Sync Change log window, you may better contact the technical support for immediate help. Since our experts are well versed with such issues, so they better find out if what exactly is going wrong.

Software Issues

Software like Antivirus, Firewall, etc. may affect the sync on Family Tree Maker. Since these software checks on downloads and uploads and while synchronizing Family Tree Maker it may check on those downloads and uploads and hence may block the activity and result in error. You must contact the technical support at once. This could be one of the Syncing Problem FTM 2017.

Media Sync Issues

Those beautiful and rare pictures of your ancestors and of course their stories in your family tree sync separately from the rest of the information. More of those photos and stories the longer the sync time would be. You can check media download progress. it could be one of the problems synchronizing family tree maker 2017.

The media in your tree file synchronizes separately from your tree data. Additionally, the more media you have in your tree, it would take longer time to complete synchronization. Even if you are no longer seeing the Media Processing status bar at the top of Family Tree Maker, your media still may be synchronizing.

If you have a bad media, it may interfere with sync.

You will have to go through the Media work space in Family Tree Maker and check each file to see which one(s) caused the problem. After that, remove the file(s) from your media collection and it should fix the issue and you will be able sync your tree again.

Restore Issue

The good practice of using the family tree maker is to back up the date periodically. The latest back up should be full and frequent. Persistently having a problem with syncing. Go ahead and restore the most recent full backup.

Re-Download Issue

Do not have a recent backup? You can go for re-download your tree as a new one. In one of the scenarios, where there is information in your Family Tree Maker that has not yet synchronized, but you have had to re-download the tree as a new FTM tree to fix the sync issue.

Syncing FTM to Ancestry

Let us says you can synchronize the information but not able to backup or you are not able to upload and link your tree from within FTM. In this case, you would have to contact the FTM Technical Support Number to speak to the expert so you can get best solution.

You can also read our important blog – How to Make family chart in family tree maker software?

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