FTM 2019 sync issue - Family Tree Maker Support

Have you encountered the Orange Sync Weather Issue and figured out what it means? It happens due to temporary connection issues affecting the communication with Ancestry servers. Although this issue is not caused by software, it is important to understand it to avoid incomplete synchronization and protect your genealogy data. This guide will walk you through everything you must know about the orange sync weather warning.

Orange “Sync Weather” Issue

An orange Sync Weather warning in Family Tree Maker (FTM) is a feature of the Sync Weather report, which was introduced in FTM 2017. It was later included in FTM 2019 and FTM 2024. It is a warning status, not an error message. The purpose is to inform the user that syncing is possible but should be approached with caution because temporary conditions can easily affect synchronization.

Type Of Sync Weather Issues In Weather Report

There are a total of three different sync weather states you will notice while using FTM. Go through all of them at once:

Green – No problem found, safe to sync.

Orange – Problems may occur, syncing is not recommended.

Red – Serious connection problems, syncing is impossible.

Understanding Red Or Orange Sync Weather Status Last

The reason behind the red sync weather status is the interruption between Family Tree Maker and Ancestry, even if it is just for a few seconds. It lasts for a short period and usually lasts a few seconds to 5 minutes maximum.

After the connection is restored, the status changes from orange to one hour. If there is no connection during that period, Sync Weather will turn green, allowing syncing to act normally again.

What Leads To Red Sync Weather?

It indicates that the connection between Family Tree Maker and Ancestry is temporarily interrupted. It can happen for various reasons, including maintenance, internet connection issues, or other network disruptions. These interruptions are not under Family Tree Maker’s control; the development team continuously monitors the synchronization service and is working to improve stability and reduce connection issues.

Is It Possible To Sync During Orange Sync Weather ?

Yes, it is usually considered safe to sync during orange sync weather. As another interruption can take place, it is better to wait till the status turns green if possible.

What Leads To The Appearance Of An Orange “Sync Weather” Warning?

There are a number of reasons this warning may appear on your screen while using FTM. Go through all of them at once

Temporary communication barriers between Family Tree Maker and Ancestry servers.
Unstable internet connection.
Scheduled system updates.
Temporary interruption within TreeVault cloud service.
Synchronization improvements.
Large family trees may take longer to sync.
Firewall or antivirus interrupting the connection.
High server traffic during peak hours.
Connectivity issues within operating systems.
Expired login session with Ancestry.

Ways Of Fixing The Orange Sync Weather Issue

By following these effective steps, you can easily resolve this issue. Know how to do so with the methods given below.

Check whether your internet connection is stable or not.
Wait for a while and then try again later.
Close the FTM completely and then restart it.
Sign out of your Ancestry account inside FTM and log back in.
Restart your computer to clear all the temporary network or software glitches.
Ensure the service is available before syncing.
Install the latest FTM updates in order to avoid synchronization bugs.
Disable the VPN and firewall on a temporary basis.
Compact your tree file in order to optimize your tree before syncing.
Once you make everything stable, perform another tree sync.

Conclusion!

The Orange Sync Weather Issue is a temporary synchronization alert that helps you avoid syncing during poor internet connection scenarios. Although it can easily interrupt your workflow, it does not damage your tree or cause software failure. There are a number of cases where you can resolve this after bringing stability to the connection. As a user, you can easily reduce interruptions and maintain synchronization safely with Ancestry by following troubleshooting steps, keeping Family Tree Maker up to date, and making regular backups before syncing. Together, these steps will provide a seamless experience.

Call Family Tree Maker Support: +1-888-257-3335

Live Chat with a Family Tree Maker Expert

Andy Smith

Andy Smith is a genealogy researcher and family history specialist with over 10 years of experience in family tree research, ancestry records, and genealogy software. He specializes in Family Tree Maker, Legacy Family Tree, Ancestry, FamilySearch, and DNA-based family history research, helping users preserve and organize their family heritage.

familytreemakersupport.com

Ancestry Media Sync Issues:- If you are experiencing sync issues between Family Tree Maker and Ancestry, try logging out and back in, syncing smaller portions of your tree, merging duplicate entries, or contacting Ancestry customer support. Additionally, it’s important to back up your family tree data regularly.

How do you fix the Ancestry Media Sync Issue with your Family Tree Maker?

Solution 1.

Suppose you added your media directly to your Ancestry tree on Thursday, Friday, or Saturday. After you synced, it may have caused proxies in your FTM tree for the items.

However, this did not happen when you added media to your FTM tree. This only affected the user-contributed press, unlike the source media, such as census images.

Other Ancestry source images are downloaded through different procedures that Ancestry says are unaffected, so if you have added your media to an Ancestry tree between Thursday & Saturday (causing you to end up with proxies in your FTM for those elements).

Delete those elements from the Ancestry tree. Then, you need to reattach them and sync them.

Solution 2.

You may get a media sync error if you have missing media in your tree. Please find all the lost media and attach them to the existing person. Once you reattach all the missing media, you should process the sync.

Are You Still Facing Ancestry Media Sync Issues?

If the above method does not work, you may need to restore the last backup when your ancestry sync works. If nothing works, you must contact the tech and get help through ‘Live Chat.’

How To Get Through A Direct Live Chat?

To resolve the syncing issues, you can directly Chat with the available agents, and they will help you accordingly. However, you must read the sync through the recommended troubleshooting steps to prepare for your chat session.

You need to first go to the support.familytreemaker.com link. Then, on the search field, enter ‘Sync’ and press to return. Next, you got to read the articles on Sync Best Practices and troubleshooting.

Now, on the search field, enter the ‘Live Chat.’ Go to open the Live Chat article. This blog has a direct link to go to Live Chat along with the times when the desk is open for a Live Chat.

FAQ:

How do I create a backup in Family Tree Maker?
Please open FTM and then select the tree you want to back up. Click the file Tab and then click on backup. You will get a window where you can put your tree name and then select the folder to save the file.
What is the recommended internet speed for media syncing?
MacKiev says 1 Mbps or faster is enough to sync a tree with media.

We hope you have all the solutions to the ancestry media sync issue. But, if not, and you have some other related queries, feel free to contact Family Tree Maker Support Live immediately without hesitation.

You can contact our Family Tree Maker Support Number to resolve your issue. We provide phone support 24×7. The Family Tree Maker Support number is +1-888-257-3335.