FTM Archives

How to Fix Display Issues in Family Tree Maker for Windows (Complete Guide)

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Fixing display issues in FTM

If you are facing display issues in Family Tree Maker on Windows, you are not alone. Many users experience problems such as blurry text, distorted graphics, or incorrect screen scaling. These issues can make it difficult to work on your family tree and affect your overall experience.

In most cases, these problems occur due to Windows display settings, especially DPI scaling, outdated drivers, or compatibility issues. Fortunately, you can fix these issues easily by following the correct troubleshooting steps.

Understanding Display Issues in Family Tree Maker

Windows provides a feature called display scaling (DPI scaling), which allows you to increase the size of text, icons, and interface elements. While this is useful for high-resolution screens, it can sometimes cause display problems in applications like Family Tree Maker.

Common display issues include:

  • Blurry or unclear text
  • Distorted images or charts
  • Incorrect scaling on high-resolution screens
  • Text or UI elements appearing too small or too large

Method 1: Disable DPI Scaling for Family Tree Maker

One of the most effective ways to fix display issues is by disabling DPI scaling.

Steps to Disable DPI Scaling:

  1. Locate the Family Tree Maker shortcut on your desktop, Start menu, or taskbar
  2. Right-click on the shortcut and select Properties
  3. In the Properties window, go to the Compatibility tab
  4. Check the option Disable display scaling on high DPI settings
  5. Click OK to save changes
  6. Restart the software

After restarting, check if the display issue has been resolved.

Method 2: Adjust Screen Resolution

Sometimes, incorrect screen resolution can cause scaling issues.

Steps:

  1. Right-click on your desktop
  2. Select Display Settings
  3. Scroll to the Resolution section
  4. Try a different resolution and check if the issue is fixed
  5. Revert to the original resolution if needed

Method 3: Update Graphics Drivers

Outdated or incompatible graphics drivers are a common cause of display problems.

Solution:

  • Visit your computer manufacturer’s website
  • Or go to your graphics card provider’s site (NVIDIA, AMD, Intel)
  • Download and install the latest drivers

Keeping drivers updated ensures better compatibility with software like Family Tree Maker.

Method 4: Run in Compatibility Mode

Running the software in compatibility mode can resolve many display-related issues.

Steps:

  1. Right-click on the Family Tree Maker shortcut
  2. Select Properties
  3. Go to the Compatibility tab
  4. Check Run this program in compatibility mode for
  5. Select an older Windows version (like Windows 7 or 8)
  6. Click Apply and then OK

Method 5: Update Family Tree Maker Software

Make sure you are using the latest version of Family Tree Maker 2019.

Why updates matter:

  • Fix bugs and display issues
  • Improve compatibility with Windows
  • Enhance performance

You can check for updates directly within the software or from the official website.

Method 6: Adjust Display Settings Inside FTM

Family Tree Maker also allows you to adjust display settings manually.

Steps:

  1. Open the software
  2. Go to Tools > Options
  3. Adjust font size and display preferences
  4. Apply changes and restart if required

Common Display Issues and Fixes

Blurry or Distorted Graphics

 Update graphics drivers and disable DPI scaling

Fonts and Text Not Displaying Properly

 Adjust font settings inside FTM and check display scaling

Scaling Problems on High-Resolution Screens

Change screen resolution and use compatibility mode

Tips to Avoid Display Issues

  • Always keep your software updated
  • Use recommended screen resolution
  • Avoid extreme scaling settings in Windows
  • Update system drivers regularly
  • Restart software after applying changes

Frequently Asked Questions (FAQs)

Q1. Why is my Family Tree Maker screen blurry?

This usually happens due to DPI scaling or outdated graphics drivers.

Q2. How do I fix scaling issues in FTM?

You can disable DPI scaling or adjust your display resolution.

Q3. Does updating FTM fix display issues?

Yes, updates often include bug fixes and compatibility improvements.

Q4. Can compatibility mode help fix display problems?

Yes, running the software in compatibility mode can resolve many issues.

Q5. Is this issue common in Windows?

Yes, especially on high-resolution displays with scaling enabled.

Conclusion

Display issues in Family Tree Maker for Windows can be frustrating, but they are easy to fix with the right steps. Whether it is DPI scaling, screen resolution, or outdated drivers, applying the solutions above will help you restore normal display functionality.

Regular updates and proper system settings will ensure a smooth and error-free experience while working on your family tree.

Need Help? We’re Here for You!

If you are still facing display issues in Family Tree Maker, feel free to visit our website, Family Tree Maker Support. You can also connect with our experts via live chat or call us at +1-888-257-3335.

We are independent support providers and not affiliated with Software MacKiev.

How to Install Family Tree Maker 2019?

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Install Family tree maker 2019

Do you want to use Family Tree Maker software and install it on your system? This post will explain how to do so. The Basic requirements for installing Family Tree Maker 2019 software on a Windows or Mac computer are below.

The user has to have a Windows or Mac computer. Family Tree Maker cannot be installed on the mentioned devices.

  • iPhone
  • iPad
  • Chromebook
  • Tablet
  • Ubuntu OS

A user can view Family Tree Maker 2019 if they have internet access on a smart device.

Steps to Install Family Tree Maker 2019

  1. Installing using the downloadable link.
  2. Click on the link provided by MacKiev.

If users use a Chrome browser, they will see a clickable file named ftm2019.exe in the bottom-left corner. When you click on FTM2019.exe, it asks the user to click on “run” and then “yes” to make changes in Windows. Following this step, Family Tree Maker software will be installed on Windows devices.

The image is below for representational purposes

Follow these steps to install Family Tree Maker on a Mac computer

Please click on the downloadable link sent by MacKiev.

If you use Google Chrome, a file will be downloaded at the bottom of your computer screen. Please click FTM2019.exe. As soon as you double-click on it, it will ask you to run (In Mac, it will ask you to open). Click on yes, and your software will be installed.

Once it is installed, you will be asked to register. Please follow the on-screen instructions to register.

If you have an Ancestry account, you should log in to your Ancestry account in Family Tree Maker, or you can sign up. If you do not wish to keep an ancestry account, click Remind me later.

Please do the same process for FamilySearch. FamilySearch is a service by The Church of Jesus Christ of Latter-day Saints. FamilySearch provides free genealogical information to its users. If you do not have an account and want to use this service, please sign up and activate your account.

What if you are using Firefox or Safari?

A file will be downloaded to your Safari and Firefox when you click the link. Below the image, you can find it in the top-right corner of Safari or Firefox. Click the icon in this image and run/open the executable file to install Family Tree Maker software from MacKiev.

How do you uninstall Family Tree Maker software from your computer?

For Windows users:-

Press and hold the Windows key, then press R. A run window will appear—type appwiz. Cpl in the box, then press Enter.

You will see a list of programs, including the manufacturer and installation date. Select Family Tree Maker, then click Uninstall. This will remove Family Tree Maker from your Windows computer, but your data will still be on your PC.

For Mac users:-

Click on the Finder, which should be in the bottom left corner of your screen. Then click the application, right-click Family Tree Maker, and select Move to the Bin. This will remove Family Tree Maker software from your Mac, but your data will still be saved on your hard disk.

Removing Family Tree Maker software from your PC will not remove your data.

After reading this post, you can install Family Tree Maker software on your PC or Mac. If you encounter any issues, you can call the Family Tree Maker support number at any time.

Please contact our Family Tree Maker Support Number for instant assistance. We provide phone support 24×7. The Family Tree Maker Support number is +1-888-257-3335. So you can call for help.

Next of Kin Certificate on Family Tree Maker

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Next of Kin Certificate

Now, to ensure that your family history, which you have compiled, remains accessible to family members who are part of your legacy, which can be enjoyed and added to by the generation to come, you can easily choose to designate a successor to your TreeVault account with a Next of Kin certificate.

You should know that this legally valid document can be passed on to a family member, and they can use it to take over ownership of your TreeVault account and FTM license. Moreover, the certificate provided allows your designated successor to receive a copy of Family Tree Maker. This unique key is generate by TreeVault and instructions on how to get entry to the account so that they can retrieve and preserve your Family Tree.

The following are the steps for creating a ‘Next of Kin Certificate’

  1. You must first make sure that you have logged in your TreeVault account.
  2. After that, you will need to click on the ‘Tree Vault’ icon that is on the main toolbar or in the ‘TreeVault Cloud Services panel right under the ‘Current Tree’ section of the ‘Plan’ workspace, and then you just need to choose the option that says ‘Next of Kin’.
  3. And now, when you are on the ‘Next of Kin’ tab of the ‘TreeVault Account Manager, ’ you have to click on the ‘Designate Successor’ option.
  4. Next, in the ‘Designated Successor’ fields, you will need to enter the full legal name and relationship they have with you of the person to whom you would like to pass down ownership of your TreeVault account.
  5. And then, in the ‘Alternate Successor’ fields, you can do just the same for a second person to whom ownership of the account has to be passed on if the first person that you have named is unable to take charge of it for whatever reasons.

The following image should give you a clearer vision of how it should be filled out.

Next Of Kin Certificate

6. After doing so, you should click on the ‘Register Successors’ option; the names of the person or people that you have design are register in the secure TreeVault Next of Kin database, and a PDF file of the Next of Kin certificate will be created in no time.

7. You will now have to do one of the following instructions;

  • If you want to create a printed copy of the certificate that you can also include with a will or give it to your designated successor right away, then you should click on the ‘Print Certification’ button.
  • If you would like to save the file on your computer to print it later or share it electronically, click the ‘Save Certificate’ button.

Furthermore, if at any point you decide to change either or both of the people you have designated, it’s very simple and easy. You need to go to the ‘Next of Kin’ tab in the TreeVault Account Manager section as instructed above, click on ‘Change Successors’, and then proceed from step 4 onwards.

We believe that after reading through the above steps, you will be able to create a Next of Kin certificate without any difficulty. However, in case you encounter any issues or you have other related queries, feel free to contact Family Tree Maker Customer Support without any hesitation. A great team of technicians will be available to guide you with suitable information.

Call Now:- +1-888-257-3335

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