In this blog, you will learn to find out if your family tree maker file is working properly or not. Despite meeting the system requirement, you may still experience some issue with Family Tree Maker. There are various factors that may affect program functionality and there are many different reasons that your program might have some issues. This article will help identify and resolve some of the program issues.
NOTE: Before moving forward there are a few things that you need to keep in mind:
- The article will help solve a variety of problems. However, they may not apply to your specific problem. To find out if it’s an applicable solution to your problem, we advise you to read the summary to each solution.
- This article only applies for Family Tree Maker for PC.
- We recommend creating a backup of your files before continuing with any of these processes
- Family Tree Maker will not work correctly unless your computer meets the minimum system requirements.
Repairing a Family Tree Maker File
Problem: File damage may occur in a family file through the following:
- Merging unchecked files
- Improper shit-downs of Family Tree or Window
- A virus
- Inserting damaged data into a file
These can cause a variety of issues with merging, reports, importing/exporting etc. In order to repair a Family Tree Maker file, please click on the following link for the instructions:
How can I repair a Family Tree Maker File?
Checking for Updates
Family Tree maker is regularly updated to fix issues and improve the products. To check for updates follow the steps below:
- Click on the Help button
- Select Check for Update in the drop menu
- Family Tree Maker will then automatically check for updates
Problem: if you have an error that says “You must be logged on as an administrator”. please click on the following link for the solution. So you can fix this issue.
How to resolve the “You must be an administrator error”?
Family Tree Maker encountered an Error or Stopped working
Problem: These two questions- “The Family Tree Maker has encountered an error and needs to close” and “Family Tree Maker has stopped working”- have been known to occur after Family Tree Maker has been uninstalled and then reinstalled, or when a software patch has been installed to your software.
These messages are usually caused by an old or corrupted user configuration file. Click on the link below to resolve the issue
Family Tree Maker encountered an error or stopped working
Family Tree Maker Crashes
If you are having problems with Family Tree Maker continually crashing, click on the link given down below
Family Tree Maker Crashes or Closes Unexpectedly
Uninstalling Family Tree Maker
At times program issue can be solved by simply uninstalling and then reinstalling the Family Tree Maker. Please click the link below for detailed instructions on uninstalling Family Tree Maker.
Uninstalling Family Tree Maker
Manually Uninstalling Family Tree Maker
If you still receive errors even if you have uninstalled and reinstalled the Family Tree Maker program then you may have to do a manual uninstall. This will remove all aspects of the program from your computer. Click on the link below for the detailed instructions
Manually Uninstalling Family Tree Maker 2010-2014
NOTE: We recommend reinstalling the programs in the clean boot mode after a manual uninstall. Instruction is in next section.
Performing a Clean Boot
Problem: When Windows starts up, many basic system processes, antivirus software, system utilities, and other software load as well. These applications and services can sometimes cause interference when installing or running programs.
Loading your computer in a clean boot can help troubleshoot many of these issues.
For detailed instructions on performing a clean boot, please click on the following link:
How to perform a clean boot of Windows
If you still experience issues with Family Tree Maker, please contact Tech Support Team. So our team can help you. Chat Now