Ancestry media sync issues – Family Tree maker help

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If You are facing ancestry media sync issues in your family tree maker. Then take it easy, as your solution is here in this blog itself. You read this blog and you will be able to fix this issue.

How to fix the sync issues of your Family Tree Maker?

In case you have added your own media directly to your Ancestry tree on Thursday, Friday or Saturday. And after you synced this may have caused placeholders in your FTM tree for the particular items.

However, this did not happen when you added media to your FTM tree. This only affected the user-contributed media. Unlike the source media such as the census images.

Other ancestry, source images are downloaded through different procedures that Ancestry says it is unaffected. That if you have added your own media to an Ancestry tree between Thursday & Saturday (causing you to end up with placeholders in your FTM for those elements). Then you’ve just got to delete those particular elements from the Ancestry tree. And after you need to re-attach them again and then sync.

Are you still facing ancestry media sync issues?

Although it has been reported by a number of users that the fixes made by Ancestry over the past days have definitely resolved the syncing issues and the users were able to sync once again. But unfortunately, this has not been the same case for some other users.

This may be that only those users with a real chronic syncing problem that have been troubling for a while, and not problems that just popped –up over the past week.
Well if you are one of those users then you must get in touch with the tech and get assistance through ‘Live Chat’.

How to get through a direct Live Chat?

To get the syncing issues resolved, you can directly chat with the agents provided and they will help you accordingly. But for which you are required reading the sync troubleshooting steps that are recommended, so that you are ready for your chat session.


You need to first go to the support.familytreemaker.com link.
Then on the search field enter ‘Sync’ then press to return.
Next, you got to read the articles on Sync Best Practices and Troubleshooting.
Now on the search field enter the option ‘Live Chat’
Go to open the Live Chat article now.
This blog has a direct link to be able to go to Live Chat along with the timings when the desk is open for a Live Chat. We hope by now you have got all the solutions to the ancestry media sync issues. But, if not so and you have some other related queries, then feel free to get in touch with Family Tree Maker Support right away without any hesitation. Here service is available 24×7.

Also read – How to download a tree from ancestry to family tree maker software (Mac Version)?

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