Troubleshooting Family Tree Maker

Last updated on December 11th, 2023 at 06:00 am

Before we start Troubleshooting Family Tree Maker software, we should take a backup of the Family Tree Maker software. If you do not know how to back up your family tree, then please follow the steps below.

Troubleshooting Family Tree Maker

Best way to back up your family tree files

  • Copy the entire folder of the family tree and paste it on an external hard drive

Windows user – Please click on start and type in the search box documents, and you will get the documents folder option. Left-click on the top search result and then right-click on the Family Tree Maker folder and select the option Copy. Please go to your hard drive folder and open it. Click anywhere inside the hard drive and right-click, select an option paste.

  • Back up on the cloud

If you are using cloud service as a drop box, then you can save the entire folder on drop box.

  • Sync it with ancestry

You can sync your family tree maker files to ancestry, and later, you can use it as a backup. Here, you may not be able to get personal notes and personal media of the person. Please contact us for detailed information about syncing to ancestry.

Now, since we backed up Family Tree Files let’s learn to repair a file

Compacting a tree file

Compacting a family tree file is a best practice, and it should be used by users often to make sure their FTM is working correctly.

Follow the steps – Open family tree maker software, click on tools and select compact files. Now, you can browse the file that you are using and want to compact. You should compact the file until you see 0%.

Family tree maker updates

Sometimes, your FTM software may work sluggish or give you trouble while you are using it. You should check for family tree maker updates and update your software to have better performance.

Perform the steps to update your software – Open the Family Tree Maker app and click on help. Once you click on help, you will get an option “check for updates.”, left click on it and update your software.

Check for Windows updates

Sometimes, your important pending Windows update may cause a problem; you should check for updates and update it from time to time. After you have updated your windows and are still facing issues, you should contact our FTM Support Team to get it resolved.

Installing an antivirus

If you are not using an antivirus on your computer, then you should. If you are using an outdated, expired antivirus, then you should remove it. After installing an antivirus program, run a full scan of your PC. In case there are infections, then the antivirus will find the virus and remove it from your PC, and that will fix your issue.

Uninstalling and reinstalling Family Tree Maker

This is one of the ways to repair your family tree maker software issue. You can uninstall the entire program by using the uninstall tool of the family tree, remove everything, and reinstall it. It will fix your issue with FTM. If it does not, then you should contact us.

If you’re still having problems with Family Tree Maker after going through the processes listed above, please contact our Tech Support Team by clicking here. You can Call our Family Tree Maker Support Experts at +1-888-257-3335.

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