Family Tree Maker is considered a reliable genealogy program available today. However, as with any software, you will occasionally encounter issues that interrupt your research. You may encounter startup errors, sync issues, TreeVault issues, tree file corruption, or crashes right after installing an update. With a better understanding of troubleshooting steps, you can save your time and prevent data loss. This guide will provide you with insight into the most common problems and their solutions related to ftm. You will also get links to detailed tutorials that will walk you through everything. Through the right guidance, you can resolve all these issues and keep on building your tree with confidence.
Resolve Common Family Tree Maker Issues
Here are some of the issues you will face while using Family Tree Maker. Go through all of them and find the solution handy.
Fix Error In FTM 2019
Once you find an error in Family Tree Maker 2019, it can easily interrupt your genealogy research and prevent you from accessing your family tree. All these kinds of issues emerge from corrupted files. Use the right troubleshooting steps to fix outdated settings and software issues. Go through our Fix Errors in FTM 2019 guide to figure out the cause and restore your software quickly.
Repairing A Tree File In FTM
A damaged or corrupted file can cause missing individuals, broken media links, unexpected errors, or frequent crashes in Family Tree Maker. These issues can occur for various reasons, including file corruption, interrupted syncing, and improper program shutdowns. You can easily fix various common issues with built-in repair tools.
Look at our Repairing a Tree File in FTM guide to restore your tree and protect your data.
Convert A FTM file
For upgrading to a new version of family tree maker or transferring your tree to another genealogy application, it is essential to convert the FTM file. With proper use of the conversion method, you can preserve your family tree data, media files, sources, and other information. Do follow our Convert an FTM file guide in order to complete the conversion safely and avoid data loss.
Troubleshooting TreeVault Issues
If you are experiencing problems with TreeVault, including failed backups, sync errors, connection issues, restore failures, and many more issues that have a direct connection with your internet connection, account settings, and cloud synchronization. There are several issues related to TreeVault that you can resolve with the right troubleshooting steps. Look at our Troubleshooting TreeVault Issues guide to know how to identify the cause and restore your cloud services very quickly.
Sync in FTM 2017 and FTM 2019
Sync issues in FTM 2017 and FTM 2019 can easily bring interruptions to the transfer of information between Family Tree Maker and Ancestry. If you are experiencing issues with failed sync attempts, unexpected errors, or endless syncing, you can easily resolve them with the right troubleshooting guide. Explore our Sync in FTM 2017 and FTM 2019 guide in order to restore a seamless sync.
Orange Sync Weather Issue
The orange sync indicator in Family Tree Maker indicates that the tree has not synced properly with Ancestry. It happens due to network interruptions, leftover sync conflicts, and other types of synchronization issues. Having an insight into the icon will help you prevent data conflicts and restore a successful sync. Go through our Orange Sync Weather Issues guide to learn more.
Fixing Page Or Button Problems On Ancestry
If there is an issue with the page loading or your buttons are unresponsive on Ancestry, you can easily slow down your genealogy research and place an access limit on important features. You can get these issues resolved with a few simple troubleshooting steps. Check our Fixing Page or the Button Problems on Ancestry guide for a smooth browsing experience.
Lost Family Tree Maker Icon
Haven’t found your Family Tree Maker desktop icon right after an update, reinstall, or system restart? There are several cases where the program is still installed. Or maybe the desktop shortcut or Start Menu icon got removed or misplaced. This is one of the usual issues and can be resolved without reinstalling the software. Follow our Lost Family Tree Maker Icon Guide in order to locate the application, restore the missing icon, and launch Family Tree Maker successfully.
Reset FTM 2017 To Default (Mac)
Configuration changes or damaged preferences can cause issues with Family Tree Maker 2017 for Mac, affecting performance. Once you reset the application to its default settings . it becomes easy to fix common issues without losing tree data. For more, see our Reset FTM 2017 to default (Mac) guide for step-by-step instructions.
FTM 2019 crashes after the 24.2 update
If you are noticing crashes in Family Tree Maker 2019 right after installing the 24.2 update, there may be issues with corrupted updated files, software conflicts, or outdated system components. With our FTM 2019 Crashes after the 24.2 Update guide, you can get insight into practical troubleshooting steps that will help you resolve the issues and restore stable performance.
Move tree to a new computer
Planning to shift your Family Tree Maker tree to a new computer? Whether you have made up your mind to upgrade your system or just replace an old device, using the right transfer method will ensure that all of your tree, media files, and settings are moved safely. For more guidance, our Move Tree to a New Computer guide will help you complete the transfer smoothly and securely.
Move your FTM source tree between two computers
The procedure for moving the FTM source tree between two computers is far beyond copying the tree file. You need a proper transfer method to keep your family tree, linked media, supporting media, and the error file intact. Read our Move Your FTM Source Tree Between Two Computers guide to perform a smooth and successful transfer.
Why Use This Troubleshooting Hub
There are a number of reasons for which you should take help from this troubleshooting hub; some of them are mentioned below:
- It provides step-by-step solutions for common Family Tree Maker issues.
- Easily applicable on Windows and Mac.
- All the methods are safe and secure to rely on.
- It contains updated guides for the latest FTM releases.
- Quick and easy access to detailed troubleshooting guides.
How To Keep Your Tree Safe
With simple preventive measures, you can avoid various family tree maker issues. Regular backups, installation of the latest version, maintenance of a stable familySync connection, and use of TreeVault cloud services can easily reduce the risk of data loss. For more convenience, you can save this troubleshooting guide to resolve the issues whenever you encounter them. It contains everything you need.
Conclusion!
It’s easy to resolve most Family Tree Maker issues quickly. By adhering to the guides shared above, you can easily diagnose issues and apply the right solution without harming your family tree data. If you are still experiencing these kinds of difficulties even after trying a lot, you can create a backup of your tree and look for Family Tree Maker support for further assistance. Along with this, you can keep your software updated and maintain regular backups to ensure a smoother, more reliable genealogy experience.
Call Family Tree Maker Support: +1-888-257-3335
Live Chat with a Family Tree Maker Expert
Bookmark this troubleshooting guide to resolve the errors around the clock to keep your genealogy research safe and secure.
Andy Smith is a genealogy researcher and family history specialist with over 10 years of experience in family tree research, ancestry records, and genealogy software. He specializes in Family Tree Maker, Legacy Family Tree, Ancestry, FamilySearch, and DNA-based family history research, helping users preserve and organize their family heritage.