Are you seeing a Security Error or Blank Page in Family Tree Maker 2019 while using the Web Search feature? This is a known issue that can prevent users from accessing Ancestry records directly within Family Tree Maker. In most cases, the problem is related to Ancestry integration, outdated settings, or browser-related components used by the software.
This guide explains the causes of the Family Tree Maker security error and provides practical solutions to help restore Web Search functionality.
Quick Fix
If Family Tree Maker 2019 displays a Security Error or Blank Page during Web Search, try the following:
- Sign in to your Ancestry account again.
- Update Family Tree Maker 2019 to the latest version.
- Change the search URL to ancestry.com.
- Use a web browser for Ancestry searches.
- Sync your tree using FamilySync after making changes.
Why Does the Security Error or Blank Page Appear?
Family Tree Maker 2019 includes a built-in Web Search feature that allows users to search Ancestry records without leaving the software. However, communication issues between Family Tree Maker and Ancestry can sometimes result in a blank page or security warning.
Common causes include:
- Outdated Family Tree Maker software
- Ancestry authentication issues
- Regional Ancestry website conflicts
- Browser component problems
- Temporary server-side issues
How to Use Web Search in Family Tree Maker
Before troubleshooting, make sure you are using the feature correctly.
- Open Family Tree Maker 2019.
- Sign in to your active Ancestry account.
- Select a person in your family tree.
- Click the Web Search tab.
- Choose Ancestry from the available search providers.
The software will search billions of Ancestry records and display matching results directly within Family Tree Maker.
Solution 1: Verify Your Ancestry Login
An expired session or authentication issue can cause the Web Search feature to stop working.
- Sign out of Ancestry within Family Tree Maker.
- Close the software.
- Reopen Family Tree Maker.
- Sign back into your Ancestry account.
Then test Web Search again.
Solution 2: Change the Ancestry Website Address
Some users have reported success by changing the regional Ancestry website address.
If the search URL contains:
- ancestry.ca
- ancestry.co.uk
Replace it with:
- ancestry.com
After updating the address, try performing the search again.
Solution 3: Use Ancestry Through a Web Browser
If the issue persists, perform your research directly on the Ancestry website using:
- Google Chrome
- Microsoft Edge
- Safari
Once you find new records and make updates, use FamilySync to synchronize those changes with Family Tree Maker.
Solution 4: Update Family Tree Maker 2019
Running an outdated version of Family Tree Maker can cause compatibility issues.
To update:
- Open Family Tree Maker.
- Click Help.
- Select Check for Updates.
- Install all available updates.
Restart the software after updating.
Frequently Asked Questions
Question: Why does Family Tree Maker show a Security Error?
Answer: This usually occurs when Family Tree Maker cannot properly communicate with Ancestry’s online services.
Question: Why am I getting a blank page during Web Search?
Answer: A blank page may appear because of outdated software, authentication issues, or temporary Ancestry integration problems.
Question: Can I still search Ancestry records if Web Search is not working?
Answer: Yes. You can access Ancestry directly through your web browser and later sync your findings using FamilySync.
Question: Does updating Family Tree Maker fix this issue?
Answer: In many cases, installing the latest updates improves compatibility and resolves Web Search problems.
Need Help Fixing Family Tree Maker Web Search Errors?
If you are still experiencing a Security Error or Blank Page in Family Tree Maker 2019, professional assistance may be required.
Our Family Tree Maker specialists can help with:
- Family Tree Maker Web Search issues
- Ancestry login problems
- FamilySync errors
- Software updates and troubleshooting
- Installation and activation support
📞 Call Family Tree Maker Support: +1-888-257-3335
💬 Live Chat with a Family Tree Maker Expert
Get expert assistance and restore your Family Tree Maker Web Search functionality today.
Andy Smith is a genealogy researcher and family history specialist with over 10 years of experience in family tree research, ancestry records, and genealogy software. He specializes in Family Tree Maker, Legacy Family Tree, Ancestry, FamilySearch, and DNA-based family history research, helping users preserve and organize their family heritage.