How to Fix Security Error or Blank Page in Family Tree Maker 2019

Isn’t it frustrating to get stuck in the middle of family research when Family Tree Maker 2019 suddenly shows a blank web search page? You may also see a security error, or a website may load only partially. It mainly affects the pages from Ancestry or Family Search, as well as online records, photos, tables, and other types of web content. There are a number of cases where you don’t have to  worry about the loss of your Family Tree during Security errors or blank pages. FTM 2019 uses the Chromium Embedded Framework (CEF) for built-in search; problems with this component can easily prevent pages from displaying correctly. Take help from this guide to learn how to make it work again.

How To Fix A Security Error Or Blank Page In Family Tree Maker 2019?

With a proper fixation of the issues you can save your time and protect your efforts. As a user, you must be careful to follow the right steps to fix security errors or a blank page . To help you, we have gathered effective solutions and organized them in the correct order. Use all to resolve the issue early. 

Reinstall CEF (Chromium Embedded Framework)

Users who are engaged in tasks associated with genealogy by using FTM 2019 must take help of the below mentioned steps to reinstall CEF and get rid of the above-mentioned issues:

1. Shut down Family Tree Maker.
2. Tap on the Start button, then click on Computer or File Explorer. 
3. Move to the (C:) drive and double-click the program file to open it. 
4. Once you get the Family Tree Maker 2019 folder, tap on it and look for the Cef64 folder, right-click on it, and click on Delete from the context menu.
5. Pick the FTM 2019 installer from the installation media (downloaded file, DVD, or USB drive) and launch it. 
6. After the dialog opens, tap on the repair button. 
7. With the completion of the process, reopen Family Tree Maker, go to the Web Search workspace, and check whether the issue is resolved or not. 

Configure Security Settings 

By following the steps mentioned below, you can properly adjust the security software.

Whitelist The FTM: Access the antivirus or firewall settings and add the Family Tree Maker application (FTM.exe) to the list of trusted apps, exclusions, or the whitelist.

Verify The Port Access: Check whether the firewall is allowing FTM.exe to access service.familytreemaker.com on standard network ports 80 and 443 or not.

Turn Off The Protection Temporarily: Try temporarily disabling real-time antivirus protection or the firewall to check whether it is blocking your sync.

Reactivate The Security: Turn on your security software immediately after every test completion  or FTM update.

Disable Two-Step Verification

Use these steps to properly inactivate the two step verification: 

1. Head to account settings and sign in once you are prompted on the screen.
2. Click on two-step verification from the account information.
3. Choose Disable.
4. If prompted, perform an account verification by entering a code you have received through your email or your ancestry password.
5. Make sure to disable two-step verification by clicking Continue.

Ways To Prevent Security Error Or Blank Page In Family Tree Maker 2019? 

With early prevention, it becomes easy to avoid security errors or a blank page in Family Tree Maker 2019. To know in a better way, go through the tips mentioned below and find the results handy.

Delete Web Search Cache (CEF Folder) 

This is one of the main reasons causing blank screens or login security blocks when trying to load web pages: 

1. Shut down Family Tree Maker completely.
2. Tap the Windows Key + R on the keyboard to launch the Run dialog.
3. Start typing %localappdata% and click on Ok.
4. Click on the folder named The_Software_Mackiev_Comp and open it.
5. Open the subfolder that starts with FTM.exe_StrongName_.
6. Right-click the CEF folder and select Delete.
7. Restart Family Tree Maker.

Update Family Tree Maker 2019

Outdated internal browser components can cause security validation errors. Try using the steps below to update FTM 2019 and avoid the same.

1. Launch Family Tree Maker 2019.
2. Head towards the top menu and choose Help.
3. Tap on Check for updates to install the latest patch for use.

Make The Required Adjustments Within Security And Login Settings

If the issue is as it is and interrupts while logging in, Ancestry authentication conflicts can be one of the top reasons. To resolve it, follow the steps mentioned below:

1. Disable the two-step verification within your online Ancestry account settings on a temporary basis. This will let the FTM log in properly.
2. Disable the security verification on the website, sign in with FTM support, and turn on the verification once again.  

What Are The Reasons Behind Family Tree Maker Showing A Blank Page ?

There are a number of reasons why web search might not load properly in FTM 2019:

• Windows Might Require An Update

Older Windows components can sometimes create issues when FTM tries to load the web pages.

• CEF Is Unable To Work Properly

FTM 2019 relies on the Chromium Embedded Framework (CEF) to showcase various websites inside the program. If CEF has an issue, web search might show a blank page.

• FTM Installation Has A Problem

All the missing or damaged program files can play a significant role in affecting the web search feature.

• Website Compatibility Showing Some Changes

Ancestry, Family Search, or another website may have changed something that does not work properly with the browser used by the FTM.

• Firewall Or Antivirus Is Interfering

Your security software might prevent FTM from building a connection to online services.

• FTM 2019 Is Outdated

Taking help of an older build can show you various bugs and compatibility issues to deal with, which have already been addressed in later updates.

Leading Causes Of Security Errors In FTM 2019

Several factors combine to create security errors, usually stemming from outdated software, improper system settings, network connectivity issues, and more. Look at all of the reasons mentioned below:

• Vintage Browser Libraries

FTM 2019 works exceptionally well, as per the user requirements, when it is running from the embedded browser framework. If you are taking help of an outdated or incompatible framework lacking compatibility with web standards, it will lead you to encounter blank pages or security errors when web search is on the way.

• SSL Certificate Misconfiguration

Users will encounter security errors if SSL certificates, used to verify secure website connections, are outdated or misconfigured.

• Firewalls And Antivirus Constraints 

FTM may have trouble accessing the internet because of firewall or antivirus software. This will lead to blank pages in the web search feature.

• Network Disruption

One of the leading factors behind the web pages within FTM is a slow and unstable internet connection. This can leave the process in the middle.

Conclusion! 

With a proper fix for security errors or a blank page in Family Tree Maker 2019, you can avail a number of benefits, including restored cloud syncing, access to hints and records, proper rendering of the page, a safe encrypted connection, and many more. This will not only keep the process seamless but also improve work quality at every step. From proper engagement to reliability, users can see both by resolving these issues. If you are one such user who has recently encountered this kind of issue or faces it usually, this guide can be a solid helping hand for you. Go through every detail we have curated here and turn this problem into the last one.

Frequently Asked Questions

Question: Why does Family Tree Maker show a Security Error?

Answer: This usually occurs when Family Tree Maker cannot properly communicate with Ancestry’s online services.

Question: Why am I getting a blank page during Web Search?

Answer: A blank page may appear because of outdated software, authentication issues, or temporary Ancestry integration problems.

Question: Can I still search Ancestry records if Web Search is not working?

Answer: Yes. You can access Ancestry directly through your web browser and later sync your findings using FamilySync.

Question: Does updating Family Tree Maker fix this issue?

Answer: In many cases, installing the latest updates improves compatibility and resolves Web Search problems.

Need Help Fixing Family Tree Maker Web Search Errors?

If you are still experiencing a Security Error or Blank Page in Family Tree Maker 2019, professional assistance may be required.

Our Family Tree Maker specialists can help with:

• Family Tree Maker Web Search issues
• Ancestry login problems
• FamilySync errors
• Software updates and troubleshooting
• Installation and activation support

📞 Call Family Tree Maker Support: +1-888-257-3335

💬 Live Chat with a Family Tree Maker Expert

Get expert assistance and restore your Family Tree Maker Web Search functionality today.