Family Tree Maker Support Center – Charting Companion FAQ

Charting Companion FAQ

Last updated on January 6th, 2024 at 03:27 am

Here, you will learn the Charting Companion FAQ. This Guide is your comprehensive resource for mastering the art of creating family tree charts. To begin with, whether you have newly purchased Charting Companion, you have recently updated or installed a new version of Family Tree Maker, or otherwise, you require some help in getting an issue fixed with Charting Companion FAQ, you have indeed made it to the perfect site. This blog provides you with the most common Charting Companion FAQ questions our users have asked, as well as links that can help you get more assistance regarding the same.

Charting Companion FAQ:- General Questions

Q1. Where do I purchase Charting Companion?

Answer:- You can find Charting Companion available for purchase on You must click on the blue rectangular banner with a red bow for the Family Tree Maker Gift Collection. After this, you should see our current special offers for books, plugins, and much more, including the latest edition of Charting Companion.

Q2. Do they have a demo or free trial for Charting Companion?

Answer:- Yes, definitely. You can click here and then click on the ‘Free Trial’ (Windows) or ‘Free Trial’ (Mac) button on the right side to sign up for a free evaluation copy. You should also note that you can use the demo version for only 15 days, after which a license key is required to continue using the plugin.

Q3. How do I submit feedback or feature requests for Charting Companion?

Answer:- Now, if you are interested in sharing your experience with Charting Companion or thoughts on what more you would like to see from the plugin, then you can for our feedback submission form.

Q4. Where do I need more information on how to use Charting Companion?

Answer:- You wouldn’t need to go anywhere else, as Charting Companion has several resources within the plugin. You can look through the FAQs, User Guides, and Help menus for more tips, tricks, examples and detailed how-to instructions. You can find a digital copy of the user guide from this link. All you need to do is select the button from the right corresponding to your operating system. Furthermore, you can even find complete information, including numerous chart examples, on the Progeny Genealogy website (the developer of this plugin).

Charting Companion 8

Q1. What are the latest new features in Charting Companion 8?

Answer:- See the given quick list below;

  • Pastel Colors – option to ‘Pastel’. You can blend colours and expand design options for a more attractive appearance.
  • Slick Interface is a new feature with an improved appearance; it is more contemporary-looking and consistent with Mac.
  • Save Work in Progress – this is a new option for saving an editable chart that you are not entirely done with, and you can always return to it later. This means you do not need to choose between being in a hurry to finish the layout or starting over again later.
  • Step-by-step Setup option – here are the new optional wizard-style dialogues, a more straightforward, accessible interface for new users.
  • Accelerated graphics for large charts
  • 64-bit architecture
  • Apple M1 chip compatibility

Q2. What are the minimum system requirements for Charting Companion 8?

Answer:- For Mac: You would need macOS Sierra (10.12), and later, this includes macOS Ventura (13), 200 MB of hard disk space, and 1024 x 768 resolutions.

For Windows: you would need Windows Vista and later, including Windows 11, 133 MB hard disk space, and 800 x 600 resolutions. And for both Mac and Windows, you must have FTM 2019.

Charting Companion 7

Q2. Will my Charting Companion 6 license key work with Charting Companion 7?

Answer:- You must know that Charting Companion 7 is a separate new plugin edition with its license key. The license key for Charting Companion 6 does not upgrade for use in Charting Companion 7 automatically.

Q3. What if I upgrade to Charting Companion 7 from Charting Companion 6? Will I need to uninstall Charting Companion 6 first?

Answer:- Now, even though Charting Companion 7 can be installed on top of Charting Companion 6 to avoid the slight chance of encountering an issue, it is best to uninstall Charting Companion 6 first.

Q4. If I upgrade to Charting Companion 7, will it affect any charts I have saved from Charting Companion 6?

Answer:- You should know that Charting Companion does not keep working copies of your charts; therefore, when creating them, export them to files on your computers, such as .jpg or .pdf.

Q5. Is Charting Companion compatible with the free update that is available for FTM 2017?

Answer:- Yes, you have Good News! The latest version of Charting Companion 7 is compatible with the free update.

Q6. What are the system requirements for Charting Companion 7?

Answer:- For Mac – it is compatible with FTM 2019 on macOS Sierra (10.12) through macOS Monterey (12).

For Windows – it is compatible with FTM 2017 and FTM 2019 on Windows 7, which later includes Windows 11 (32- and 64-bit).

To find out the compatibility with earlier versions of FTM, click here.

Charting Companion 6

Q1. How do you install and activate Charting Companion 6?

Answer:- You must download and run the Charting Companion 6 installer from this web page. And then, make sure to select the link that says, ‘Click to download earlier version 6’. You need to open FTM 2017, go to the Tools menu through Plugins to Export with Plugin, and click on ‘Charting Companion.

After that, you will be prompted to enter the serial number and the registration key from the order confirmation email you received when you originally purchased the software. You must note that you must enter the serial number into the ‘Name’ field (not your name). You will see this format: SOFTWARE MACKIEV 3028-xxxx.

Q2. How do I get Charting Companion 6 to work in FTM 2017, as I have used it in FTM 2014.1?

Answer:- You must open Charting Companion in FTM 2014.1, go to the ‘Help’ menu, and click ‘About Charting Companion. Now, if you see version 6.4, you should download and install the latest version, 6.8.4, from this web page. Ensure you select the link that says, ‘Click to download earlier version 6’. However, if you already have version 6.8.4, you can reinstall Charting Companion, which should be available in FTM 2017.

Charting Companion Troubleshooting FAQs

Q1. How do you get a replacement download for Charting Companion?

Answer:- If you need to get a replacement download, you can click here and then select the link corresponding to the edition you purchased to download the software. After this, you should register it using the same serial number and registration key you received when you first purchased the plugin.

Q3. How do you fix the error that says ‘Another installation is in progress’ while the installation is ongoing?

Answer:- If I face such an issue, then it’d be because the Windows Installer Service is still running. You can click here for more detailed instructions on addressing the issue.

Q4. What should we do if Charting Companion misses from plugins after the new edition of FTM has been updated and installed?

Answer:- Well, whether you update (such as version 23.3 of FTM 2017) or upgrade (such as from FTM 2014.1 to FTM 2017), you will still reinstall Charting Companion afterwards. Moreover, you would also need to re-enter your registration information.

Q5. What can I do if Charting Companion 6 does not work after the FTM 2017 update?

Answer:- You must first ensure that you have the latest version (6.8.4). To check it, you must open Charting Companion, go to the ‘Help’ menu, and click ‘About Charting Companion’. However, if you have an earlier version, you can download the latest from this web page. You must make sure that you select the link that says, ‘Click to download earlier version 6’.


We hope that we have provided you with the most appropriate Charting Companion FAQ answers to your queries and that you are satisfied with the results. Nevertheless, if you still face problems with installing, registering, or running Charting Companion and need further troubleshooting assistance, you can always contact the highly qualified technicians here at any time. You can call our Family Tree Maker Support Number at +1-888-257-3335, or you can use the Free Live Chat Service.

Related Articles:-