In this blog, you will learn how to fix syncing problem with FTM 14.1 and why you are not able to connect your FTM14.1 to ancestry account online. You will also learn how to fix this problem step by step.
There are couple of reasons, which could cause Syncing problem with FTM 14.1
- Did you change your ancestry account ID?
Please check if you have same email address or user ID for ancestry or you have changed. If you have changed and If you are using different email address, then you may need to speak to ancestry and request them to update your email address.
- Have you changed your ancestry account password?
If you have changed your password, you will need to put the right password so you will be able to login to your account in FTM. You may need to reset the password and login using new password. You will need to update your user id and password in FTM software not on your computer browser.
- Are you using expired/active antivirus program?
sometime your firewall could also stop communication between your FTM software and internet so please check that. If you find any expired antivirus program, you should remove that. If you have an active antivirus and firewall program, you will need to disable the antivirus or allow FTM program in your firewall so your software can communicate with internet.
- Check for updates, sometimes your software needs to be updated as well.
MacKiev sends you update occasionally, so you need to make sure to check the updates and update your software. You should also think of upgrading your software from Family Tree Maker 14.1 to Family tree maker 2017. If you are using an outdated software, it may not function properly and may give you lot of trouble.
Please call Family tree Maker support if you need any help. Please read our another blog How to Update 23.2 for FTM 2017?