FTM 2017 Stopped Unexpectedly: FTM 2017 is one of the latest versions of Family Tree Maker software. What can I do when my Family Tree Maker 2017 (FTM 2017) stops unexpectedly or continually crashes for Windows?
Before you begin troubleshooting problems with Genealogy Maker, confirm your version of Windows is up to date:
FTM 2017 Stopped Unexpectedly
If Windows is up so far and you’ve got the newest version of Pedigree Maker, the problem could be related either to the tree file or to the program itself. Therefore, the initiative is to work out what it is.
This article discusses the subsequent issues:
- Crashes associated with a tree file
- The Crashes related to the program
- Crashes related to a tree file
If you’ve experienced crashes while working with a specific tree, check whether the matter lies within the tree file itself. To try to do this, create a replacement “test” tree with just four or five individuals, then attempt to reproduce the actions that have led to a crash. If no crashes occur, you’ll be pretty sure that drag with the first tree file is the reason for the difficulty you’re having.
Compacting files
If you’ve identified the first tree file because of the cause, the primary thing to undertake is to try and fix it by compacting the file. Family Tree Maker’s Compact File tool will re-index your file and optimize your tree’s performance by removing unnecessary data. It’s an honest idea to compact files from time to time as a general measure to stop the emergence of crashes. For detailed steps on the way to compact files, click here.
Using backup and auto-backup files
If it doesn’t help to compact your file, try using a tree backup and see if it resolves the issue. If you don’t have any manually created backup files of your tree, you’ll use one among the auto backup files that are regularly saved by the appliance. Auto backup files are usually located in the location of the Documents\Family Tree Maker folder of your system. Note that auto-backup files may be a usual .ftm file, unlike a manually created one. Family tree maker book (FTMB) file — cannot contain any media.
Crashes associated with the program
If the crashes don’t seem to possess anything to try to do with the tree file, try the following:
- Restart your computer
- Restart genealogy Maker
- To restart FTM 2017, close the appliance and then open it again.
- Reinstall genealogy Maker
Click here to learn how to manually uninstall and reinstall Genealogy Maker. This will ensure that none of the program files are missing or damaged.
Reset the program settings
Click here to find out the way to reset Genealogy Maker settings to the factory defaults.
- Delete the files within the SearchHints folder
If you want to delete all the files from the SearchHints folder, then please follow the given steps:
- In Windows Explorer, open the system disk where Windows 10 is installed (it is typically disk C:).
- Type search hints within the search field within the top-right corner of the window, as shown in the screenshot below:
- Remove all files into the Recycle Bin from the SearchHints Folder.
- Right-click the Recycle Bin from the context menu and select the Empty Recycle Bin.
- Click Yes within the confirmation message that appears.
Work with Family Tree Maker as an administrator
For working with a family tree maker as an administrator, right-click the FTM 2017 icon, and from the context menu, choose Run as administrator.
Create a replacement user account
Crash issues can sometimes be resolved by creating a replacement user account in Windows. Often, Windows account problems such as inadequate permission or damage or missing files are caused by program failure. To make sure the issues you’re having aren’t profile-related, click here to find out the way to create a replacement administrative user account in Windows. Once you’ve created it, complete the subsequent steps:
- Uninstall Genealogy Maker.
- Log in to the new user account.
- Reinstall Genealogy Maker.
- Launch Genealogy Maker.
Sometimes, crashes are caused by an old or damaged Pedigree Maker user configuration file. Deleting the configuration file can also help in almost all kinds of crashes, whether crashes are associated with a specific tree or a program.
To get rid of the file, follow these steps:
- Quit Genealogy Maker.
- In Windows Explorer, navigate to the present folder:
For the Ancestry account: Users\\AppData\Local\ The_Software_MacKiev_Comp\FTM.exe_StrongName_[random string of characters]\
- Find the user.config file and delete it.
- Open family tree maker.
As a result of the configuration file deletion, no trees are going to be displayed on the Tree tab until you’ve opened them again within the application. To open a tree, choose Import from the File menu, select the tree within the dialogue that appears, and click on Open. A replacement configuration file is going to be created automatically.
After browsing this text and trying all the relevant suggestions, if you’re still experiencing crashes with Genealogy Maker, please click here to find out how to send a crash log to our Technical Support Team. They’ll check out the matter and get back to you quickly.
If you need any help, you can call our family tree maker support number, +1-888-257-3335, or chat with our family tree experts.
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