Problem: Unable to convert file ( This article is related to only windows computer)
Unable to convert file may happen after you upgrade your family tree maker 2017 software. It can also happen when you have moved the FTM File to different location as well. Here is how you can fix this problem that may occur.
Check if your external hard drive is still intact. If you have your FTM data on an external hard disc. Follow the instruction below to check the hard drive.
Please press the windows key and R key together. You will get a “RUN” box. Type in the box “C:\”. This will bring your hard drive list.
You need to be sure if there was an external hard disc that had FTM data in it. If you do not see your external hard disc attached. Please remove it and plug it back in.
Find out if your family tree default location is still the folder you were using before.
To check the default location is selected or not, you need to open Family Tree Maker software. Click on tools and select options. You will be able to see the family tree software location.
Please check if your folders are not in read only mode.
Please click on documents folder. You will see Family Tree Maker folder in document folders. Right click on it and select properties. Select the general tab and you will the box that says attributes.
This may fix your problem “convert family tree maker” if you it does not, we would suggest you call either family tree maker Mackiev support. You can also try to see if any local tech or Microsoft technician helps with this situation. You can also call our Family Tree Maker Software helpline and get help.
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