It is common for any of us to have questions about various things. We often have related discussions before deciding to buy something, complete a task, or make a decision. Every question, including why, what, and how, has an answer, and the most frequently asked questions by users or customers are addressed in FAQs. As a result, we have compiled the most commonly asked questions regarding the FTM 2024 software in this post. Therefore, if you are among the users interested in learning more, please read this page to have your questions answered quickly.
FTM 2024 FAQ
As everyone is aware, the Family Tree Maker 2024 version was made available on May 10, 2025. Therefore, if you have any questions related to the release date or the next steps, please read this page.
Frequently Asked Questions
Q1. Since FTM 2024 is already in shipping, is it feasible to buy an upgrade?
- You can quickly see the best available discounted price for an upgrade to FTM 2024 by just clicking here.
Q2. Can I download FTM 2024 alone, or will I also need to purchase a USB or DVD?
A: The USB and backup DVD are optional add-ons, so they are not necessary, but they are handy if you plan to install from physical media or want to have them handy so you can quickly reinstall them later if required. Additionally, please note that the USB drive has approximately 14 GB of free space for storing files and transferring data.
Q3. When will the USB drives and DVDs for FTM 2024 be shipped?
A: Production starts the day after it is released, and by the end of this month, or “May 2025,” we anticipate shipping from our facilities in the US, UK, and Australia.
Q4. Where can I download the Family Tree Maker Connect app on my phone?
A: Family Tree Maker Connect 2.0 is now accessible on both iOS and Android. You can use the Family Tree Maker Connect App to find out more. You can download it directly from the iOS App Store by clicking here, or you can click here to find it on Google Play.
Q5. Is a printed version of the Companion Guide for FTM 2024 also available, and will an updated version be released as well?
A: Definitely, yes! A completely updated Companion Guide for FTM 2024 is now available for pre-order. To proceed to the FTM 2024 Update Center, you will need to obtain the download links. Additionally, you can purchase a copy via the Gift Collection on the www.familytreemaker.com website if you’d like.
Q6. When will the printed FTM 2024 Companion Guide be available?
A: We plan to press during the week of the release in the US, UK, and Australia. Following that, we anticipate shipping it globally in June 2025.
Q7. So, why did it take so long to be released?
A: To start, you should be aware that we created FTM 2024, which was a far more ambitious project than we had ever imagined. We were estimating the construction of our new Connect workspace, which makes it easy to recruit family members to assist with your family history research and fact-check your story. However, our estimations were “by a country mile” off. Our commitment to never ship a product until it is fully finished resulted in a later release than we had initially planned.
PLUGINS AND FAMILY PACKS
Q9. Is a Family Pack license necessary?
A: Only in the event that a) your home has multiple computers AND b) your home has multiple FTM 2024 users. For example, you do not require a Family Pack license if you are the only user of FTM 2024 in your home and can use it on both your desktop and laptop.
Q10. I already possess a “Family Pack” license for an earlier version of Family Tree Maker. Now that FTM 2024 has been updated, will I need to purchase a new one?
A: If you wish to install and use the FTM 2024 software on each computer in your house, then a Family Pack license is necessary.
Q11. Have Family Book Creator and Charting Companion been updated to accommodate the recently released FTM 2024?
A: FTM 2024, the most recent version of Family Book Creator 2019, is unquestionably compatible. If you are having trouble using the plugin, you should first click “Check for Updates” in “FBC 2019” from the “Help” menu. Then, you should follow the instructions on the screen.
FTM 2024 is supported by the most recent version of Charting Companion 8. For more information and to address frequently asked questions, please click here if you encounter any issues with the plugin.
READYING FOR FTM 2024
Q12. Should I take any action before installing FTM 2024?
A: You’re doing great if you’re using TreeVault. Otherwise, it’s a good idea to make full backups of your trees before upgrading to a new edition. For more detailed instructions, click here.
Q13. Do I need to have an earlier version of FTM installed to upgrade to 2024?
A: Regardless of whether you are installing Family Tree Maker for the first time or upgrading from an earlier version, FTM 2024 is a stand-alone program that can be installed without an earlier version.
Q14. Can I uninstall my previous version of FTM 2024 after downloading and installing the new version?
A: FTM 2024 is an independent program that doesn’t make use of any components from the previous version. The tree files on your computer won’t change if you remove an outdated version of Family Tree Maker.
Q15. How can I import my tree files into FTM 2024?
A: If you’re upgrading from a Software MacKiev version (FTM 2019 or 2017), your tree list should show up in the Plan workspace when you first launch FTM 2024 (you can also click Select Tree -> Tree Browser). Otherwise, you can import an Existing Tree on the Plan workspace or choose File > Restore to open a backup.
Q16. How can I set up TreeVault in FTM 2024?
A: If you have already used TreeVault with FTM 2019, setting it up in FTM 2024 is easy. To have your Source tree converted and automatically synchronized with your Antenna tree, open it in FTM 2024. Click here to get started if you have never used TreeVault before.
Q17. How can I get started using FTM 2024’s new features?
- A new PDF Companion Guide has been added to the Help menu for FTM 2024. To help you easily identify the latest features and improvements in this version, we’ve placed a unique icon next to them. Additionally, you can search this support site by keywords or topics, and the home page displays the most popular articles.
Windows System Requirements:
- Operating System: Windows 10 (x64) or higher, which includes Windows 11
- Hard Disk: 900 MB available disk space
- Memory: 2 GB RAM (4 GB is recommended)
- Display: 1024 x 768 resolutions
System Requirements Needed for Mac:
- Operating System: macOS Big Sur (11) or higher, including macOS Sequoia (15.0)
- Hard Disk: 950 MB available disk space
- Memory: 4GB RAM needed and 8 GB recommended
- Display: 1280 x 800 screen resolution
Q18. What hardware is required for Family Tree Maker Connect 2.0?
- In addition to using iOS 15 or later, Family Tree Maker Connect 2.0 is unquestionably compatible with Android 7.0 or later.