In this article, you will learn how to Fix missing media and corrupt files. if you want to learn about FTB Files then click this link.
Here is the steps below to Fix missing media and corrupt file. Media files are also an important element of Family Tree Maker. As it will show you the picture of the index. Also document about that index, Media files on FTM2017 can be .jpeg,. png , .pdf etc.
When this files are missing or corrupt from the source destination or computer. These files won’t show up on tree and instead of it it will create an icon of a magnifying icon on media tab of FTM2017.
When you click on these files we can see it says “file not found”. So before moving your media files from one folder to another. We have to be very careful. We have to mention the new directory to FTM2017 media tab in order to avoid from these kind of problem.
how to fix missing media and corrupt file in family Tree Maker?
You can find the missing and corrupt files of media under Media tab. This is where you will find all the available media and related files of your tree.
Also there is a folder created on you document by default as Family Tree Maker under this folder you can file a folder of media with your tree names. So you can change and modify your media file from here too.
In order to prevent from this kind of problem first of all please do a full back up when your tree is in good shape.
Because in future if any problem come across you can do restore using this backup file.
Secondly whenever you scan your computer for viruses using any anti-virus program, please be careful before you delete or the move the files to quarantine the result of the scan because that file can be of your media too so please be careful for it . Read how to fix display error in Family Tree Maker?
The best way is to keep you tree without any problem is backup of your tree. you should back up your tree, when your tree is on good shape. Please make sure when you do backup you include media and citation as well .
If you need an expert help, You can chat with our FTM Support Live Chat.
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You can Contact us Family Tree Maker Support Number to get your issue resolved. We provide phone support 24×7. Family Tree Maker Support number is +1-888-299-3207. So, you can call for help.