You should definitely read this blog and follow the instructions if your Family Tree Maker is having trouble connecting to the internet. You can contact us at our Family Tree Maker Support Number +1-888-257-3335 if you need any assistance.
Please make sure that offline mode is not selected in your Family Tree Maker. Make sure it is in online mode if it is in offline mode.
Follow the given steps as instructed:
- Launch Family Tree Maker.
- Select the file tab.
- Making your family tree maker work online or offline is the second-to-last tab.
- Your family tree maker is in offline mode if it says to go online.
- To start your family tree maker, please click Go Online.
Kindly review the picture below.
What does Family Tree Maker’s internet connection serve for?
- To receive the most recent improvements and updates.
- To establish a connection with one’s ancestors.
- To have access to FamilySearch.
- To conduct internet research on other websites (e.g., Google, Genealogy.com, RootsWeb.com, etc.)
Family Tree Maker might not connect to the internet for some common reasons.
Please identify the cause and make the necessary corrections below. (These instructions apply to customers whose internet is operational; if not, you can visit other websites.)
- You are utilizing an outdated version of FTM. Let’s say you are using FTM14 or a previous version. It is not going to connect to the internet. You will need to update to the most recent version of your software.
- A firewall is being used by you.
Let’s say you have a hardware firewall or antivirus installed. Please make sure that FTM is not being prevented from accessing the internet by your firewall.
- The time and date on your computer are incorrect. Remember that it is important that you verify the time and date on your computer. Your family tree maker won’t connect to the internet if it is incorrect. The time and date should be set correctly.
- Your computer connects to the internet through proxy settings. (This is exclusive to Windows computers.) Checking the internet proxy settings is necessary. Please simultaneously press the R and Windows keys. A run box will appear in the lower left corner of your computer.
5. Click OK after entering inetcpl.cpl in the box that appears. After which you should see a box containing Internet properties that will be given to you. Please select LAN settings after selecting the connections tab.
Please ensure that only “automatically detect settings” are check, and uncheck all other boxes if they are check. Click OK now. Your computer might need to be restart.
FAQ:
Q1. How can I find out what version of my Family Tree Maker I’m using?
- Please click the help tab after launching your Family Tree Maker. A dropdown menu will appear; select “About Family Tree Maker,” the final choice. You can view the version of your Family Tree Maker when the product information box opens.
Q2. Despite following all the instructions, my Family Tree Maker is still unable to establish an Internet connection. What ought I to do?
- I advise you to contact our support staff and seek professional assistance.
Q3. What if I upgrade to the most recent version? I’m using an older version. Can I import my previous data into the new program?
- The new version allows you to upload all of the work you have done over the years. An expert can assist you if you are unsure of how to accomplish that.
Conclusion
Get in touch with experts immediately if you’re experiencing any issues with your Family Tree Maker not connecting to the internet. You can use the Live Chat service and share your concerns with our experts or call us at our Family Tree Support Number: +1-888-257-3335 if you need any assistance.