Troubleshooting TreeVault Issues

Treevault cloud services are designed to safeguard your Family Tree Maker data through cloud backups, synchronization, and emergency restoration features. Even though it is a good service to rely on, users face a number of issues. By Troubleshooting TreeVault Issues, you can easily enjoy seamless performance and prevent them in the future as well. For further information, you can go through this guide to have a better insight.

Troubleshooting Treevault Issues: Step By Step Guide 

These are some of the common TreeVault issues you will encounter. To resolve them, go through the information below and follow it in order.

1. Internet Connection Issues

Possible Scenarios of Happening

1. Log in to the TreeVault.
2. Create your Antenna Tree.
3. Open TreeVault Account Manager.
4. Open the TreeVault pane of Tree Browser.
5. Restore your FTM source tree by using the emergency tree restore service.

Ways of Resolving The Issues 

1. Ensure your internet connection is working. Open any website in your web browser to know.
2. Check whether you are still logged in to TreeVault or not.
3. Check Family Tree Maker is in online mode. Click the File menu and check the last time it went offline; if it shows “Go Online,” click it. If you have gone through all of the points and the issue is still there, there will probably be an issue with the server side.

How To Avoid

There are various things which you can do to prevent the issues related to internet connectivity.

1. Do not log out of TreeVault while the antenna tree is being created. Doing so will lead you to start creating the tree from the beginning.

(Note: It is only applicable for the 24.0 version; 24.1 and 24.2 will not allow you to log out during antenna tree creation.)

2. Ensure your Family Tree Maker is not in offline mode if the tree is in creation mode or if emergency tree restore service is in use. If you do this, you will be asked to start again.
3. Keep the sleep mode on your computer disabled. Keeping the computer in sleep mode for more than five minutes when you are creating a tree or using the service increases the likelihood of the process being canceled, and you will have to start from the beginning.

2. Facing Server-Related Issues

Due to server updates and temporary technical difficulties, it has become hard for the TreeVault cloud services to become accessible. You can see this in the messages below: 

1. Services are temporarily unavailable.
2. Connection to TreeVault cloud services is unavailable.

How To Resolve It ?

Both messages above clearly indicate temporary server issues are not related to the Family Tree Maker software.

Troubleshooting Steps

At first, check the status of the TreeVault account

1. Open the TreeVault menu.
2. Choose to manage TreeVault account.
3. Go through the status message.

If the status is “server maintenance”

• TreeVault is under maintenance at the moment.
• Wait for the completion of the maintenance period, then try again.

If the status is “Connection to TreeVault is unavailable”

• Ensure your internet connection is active.
• If the connection is working properly, the issue is with TreeVault servers.
• No need to take further action; wait for the service to get restored.

3. TreeVault Account Is Already In Use

You can only use one active account at a time. If your account is involved with other operations, all the additional tasks will get blocked.

You may notice this while

• Creating an antenna tree
• Restoring a FTM source tree with the help of emergency tree restore service.

You will get an alert message indicating your TreeVault account is currently in use.

How To Resolve It

• Check whether any TreeVault activity is going on in another Family Tree Maker window.
• Check whether the same TreeVault account is in use on another computer or the FTM Connect mobile app.
• Let the task finish or cancel if it is not appropriate. Try the operation once more.

4. Resolve Errors In TreeVault Source Tree And Antenna Tree

If there is any issue with the FTM source tree , it will not allow TreeVault to create or update your Antenna Tree. When this happens, you will see a “Compact” and “Try again” message on your screen.

Due to the issues within your Antenna Tree, you won’t be successful while restoring your source tree with the emergency tree restore. You will be asked to send an error report.

Ways Of Fixing The Issue

• Tap on compact and try again in order to optimize your source tree.
• If the issue is resolved with compaction, TreeVault will automatically continue the interrupted process.
• If the issue remains as it is, submit a generated error report to let the support team investigate the error.
• Send an error report whenever the restoration fails due to an Antenna Tree issue.
• Have a word with the live chat right after submitting the report for additional assistance.
• Unable to send the report? Verify your internet connection, retry the operation, and resend the report.
• Antenna Tree update fails? Wait a while for it to resume automatically, or select unsuccessful update>send report from the TreeVault menu.
• If you are still not able to send the report, contact live chat to get support.
• Adhere to the TreeVault best practices recommendation in order to reduce the likelihood of future errors.

5. Resolve Issue Related To TreeVault Next Of Kin

The TreeVault account will get locked if your designated successor activates the next of kin service using a certificate. It will be done to protect your family tree data.

You won’t be able to:

• Log in to TreeVault.
• Create a new Antenna Tree.
• Delete your already existing Antenna Tree.
• Continue automatic antenna tree updates.

Troubleshooting steps

• Get in touch with your designated successor in order to know whether you have activated the next service intentionally or by mistake.
• Once you know what has happened, contact live chat so that the support team can help you restore access to your TreeVault account.

TreeVault Best Practices To Prevent Errors

There are a number of ways through which you can prevent the errors related to the TreeVault Cloud Service. Here are some of them mentioned below. Go through all of them at once:

• Have a manual backup before editing your family tree.
• Compacting your source tree before creating and updating the Antenna Tree will be better.
• Use a wired internet connection with at least 1 Mbps upload speed to enjoy smoother cloud synchronization.
• Do not rename , move, or overwrite your source tree right after linking it to TreeVault.
• Use the recommended process while transferring your tree to another computer.
• Check the tree for errors using the Data Errors Report.
• Remove the duplicate individuals using the Find Duplicate People feature.
• Improve the unresolved place names in order to improve data consistency.
• Go through your sync change log right after every ancestry synchronization.
• Back up your tree right before merging people or trees, and check the results afterward.

Sum up! 

All of the TreeVault issues are temporary and easy to fix once you know the right method. Whether you are dealing with connection issues, account conflicts, server downtime, or tree-related errors, with thorough knowledge of all the ways of Troubleshooting TreeVault Issues, you can resolve them all. This guide covers everything you need, and practicing these steps will prevent future problems. If the issue still persists, connect with the Family Tree Maker support team for expert support.