Family Tree Maker 2019 download Support

Learn how to purchase and install Family Tree Maker 2019.

Family Tree Maker 2019 is new software by MacKiev. You can either buy this new version or upgrade your pervious family tree maker software. For More information call Family Tree Maker Support number +1-888-299-3207.

What is the cost? is running a discounted rate if you do pre-booking. They will not be taking any more pre-booking after the 17th of May 2019 as per their announcement.

How can I pre-book it? 

Pre-book offer has ended.

Click Here! Please click the link and follow the steps.

Once you click on the link, you will get a screen as shown in the image below.

Please select the first option if you want to download it right now using a link. A link will be sent by Mackiev on your email. Select the second option if you want to download now and get a DVD at home. Select the third option if you want to download now and later you want to have a USB Flash drive back up. Once you select the way you want the family tree to be delivered to you, you need to click on next and you will see a screen as you see in the image below.

Family Pack, This service allows you to use multiple users to use Family Tree Maker 2019 and sync it to ancestry at one place in one account. Earlier Mackive was charging $20 for the same service. You should consider buying it because it is a better price. Click next and you will have another screen with an image shown below.

Since you are getting this service free, you should select it and click on next. After clicking on next you will be on the next screen as below.

If you do not wish to buy (A lot of people buy because family tree maker is easier to use if you have a charting companion), Please do not select any option and just click on next.

This plugin helps you create a book. If you want this software please select it and click next and you will have a new screen as below.

These are the optional services if you want to, you can select these services and click on next and you will see a new screen where you can purchase Maureen Taylor’s E-book, this service keeps your images safe for you.

And the last choice that you will have is to click on order.

Please know, we are not suggesting you purchase any item. It is your choice and you are the only person responsible for any purchase. Please click next and you will have the order page with amount and product description.

Your Order information below.

You can add or remove a product from your cart. Please click on order now to get your Family tree maker 2019 software.

Please fill your order information and you will get a link to download Family tree maker 2019 as soon as it is available.

Disclaimer: We are not MacKiev. Offers shown in the images are just for reference purposes. We are a premium support provider if you have any technical difficulties, please call our Family Tree Maker support number +1-888-299-3207 and we will help you fix the problem.

89 thoughts on “Family Tree Maker 2019 download Support”

      1. Will this be fixed? I bought a new computer for ancestry research and the new FTM 2019 and it’s a huge setback not to connect!

  1. I have been away for three months and would like to purchase FTM 2019 whenever it is available
    cannot find location to submit my details to order
    Audrey Parsons

    1. Go to the Mackiev website , The maker of family tree maker, They have the 2019 for download for 79.95 I think was Or a cd for 89.95 plus shipping of 8.00 $ I think.

      1. I have just purchased ftm 2019 and downloaded and installed it. It is working fine. I have fo,llowed the instructions to download the Family Bookmaker new version of 2017. I uninstalled the old version and installed the new one in default directory. It shows up as a plugin but nothing happens when you select it.

    1. It is avlable now on the Mackiev website. They are the maker of FTM and .a download for 79.95 or a CD for 89.95 plus shipping of

  2. I haven’t received email regarding my upgrade to FTM 2019. I paid for this product in May. I was told I would receive an email this summer regarding how to upgrade.

    1. Go to the Mackiev website and check it out. It is out now to order as a download or cd. I think there was a number to call for help.

    2. I’m in the same boat. I also paid for a pre-ordered upgrade in May 2019 and never received a follow-up email with upgrade information. Has the 2019 version come out yet or what? It’s almost 2020. If they’re not going to release it, I want my money back.

  3. Hi I tried submitting a chat – but it wouldn’t load.

    I had FTM installed on a Windows computer around 2002-2005. I have all the files saved but no longer have that computer. Is it possible to install the latest version of FTM and just import those saved files?? I now work on a Mac OS Mojave Version 10.14.6.

    I would really appreciale some advice prior to purchasing a new version. I am also interested in paying someone to run me through the whole process as I really want it to succeed. I live in Australia

  4. I believe something bad has happen to my computer that my FTM 17 is on How can I change it to another computer if I cannot get it up and running

  5. There is only a couple weeks left to Summer 2019. Are going to get the release done before the end of Summer2019 as advertised.viously

  6. Ive pre paid for the upgrade to 2019 version. when will tis be available? Ive not received any information regards this since I paid my money

  7. I’m sooo excited!!
    10 days until the end of summer and I will be getting my new 2019 FTM software!! right? It was promised for the end of the summer, right?

  8. I ordered 1 ftm 2019 upgrade download July 2 2019 ID : SMK190702_6010-73233 for $39.95 . I have not received this information yet.
    Please help me. My email is [email protected] Doris Elaine Yetzer 2581 east Smiley Ave. Shelby, Ohio 44875.

  9. Anything at all about 2019 release? Anything? At least some sort of communication about when it will be *actually* be released? Summer is almost over and many of us prepaid for the upgrade months ago.

  10. I am wondering when Family Tree maker 2019 will be released? I pre-ordered it in 17 May 2019 and have not heard anything about it. When will it be released?

    Thank you

  11. I think a large number of us are waiting for word about the release of FTM 2019. Less than a week left in summer. I for one would rather hear that the release is going to be delayed than the silence we are getting.

    I am starting to wonder if I should ask for a refund.

  12. your chat area doesn’t seem to work – I have 2017 with about 48,000+ names on it and it runs very slow or says not responding I’ve compacted the file many times but doesn’t seem to help have used this software since it first came out

  13. This looks like a scam to me. Paid in May and not one single E-mail or notification has been sent. The last time I inquired I got an E-mail back that said “We told you it would be the end of summer. It’s not the end of summer till 9-22-19”. Well Fall will be here tomorrow. I think I’ll call my local District Attorney tomorrow and see if they can get any info.

  14. Just looking into the FTM 2019 upgrade, any news on when this is going to be released? I pre-ordered last spring and have not received any information since. It was stated that it would be released in the summer of 2019, it is no the fall of 2019 and I have seen nothing. No news is not always good news! When I ordered the 2017 release we were kept informed and some were allowed to used a BETA version until the full release.

  15. I have purchased your FTM2019, I would also like to purchase the Companion Guide for FTM 2019, and charge it to my Visa card that you have on file for my Software purchase. Thank you for your help, Gene Cochrane.

  16. I haven’t received the copy I paid for even though I know it was released. chat told me to just keep waiting undefinedly until an email may show up sometime in the unknown future.

  17. Have been trying to download 2019 for days. Closed all my security and computer does not shut offf. Program tells me I have 3 days left.
    What am I dong wrong. Using windows 10 on Surface Pro.

  18. I have had problems trying to sync ftm 2019 with Ancestry. I have now been told by Ancestry ‘chat’ that syncing these two is no longer available. On reading the advert again for Mackiev 2019 it sais this is available. What’s happening here! I am connrcted into Family Search with no problems.

  19. FTM 2019 sync with Ancestry isn’t working. FTM support refuses to give any estimate of when the problem will be fixed.

  20. I ordered and paid for an upgrade to the Family Tree Maker software. It was still being field tested. That has been several months months. When will we get the revised software?

  21. Ordered the Family Tree Maker 2019 download. Also ordered the CD and still do not have it. Called your help desk was told I should have it soon. That was weeks ago still don’t have it. The 2019 software is locking up. I have to do an alt and delete to get out of the program. Reported this problem weeks ago, still no word from you guys.

  22. I prepaid for the book not knowing when you would be sending them out. When do anticipate the delivery date of our books for version 19?

    1. Michael John Harris

      I prepaid in Jan 2020 for my FTM 2020 plus a hard copy of the Companion Guide and a CD. I received the download and it installed with no issues??? You also followed up with the CD.
      But where is the Companion Guide it is now 6 months since I received my other items.
      There does not appear to be any information coming out of the Mc company.

      Can you assist please


  23. My cousin sent me a thumb drive with our family genealogy on FTM 2017. How do I use it to load my recently purchased FTM2019?

  24. My cousin recently sent me a thumb drive with our family genealogy loaded up on Family Tree Maker 2017. I have recently purchased Family Tree Maker 2019 and want to load the information from his thumb drive onto my new 2019 software. How do I accomplish this?

    1. I am really sorry to hear that. I will request our support team to get back to you on your email to answer your questions.

  25. I have FTM 2019 on my laptop, and I need a new one, so I was wondering I if I get a Mac, can I transfer my stuff over, thanks

    1. You will not need to purchase another license. You can use same license to install FTM on multiple computer (Mac/windows).

  26. I have FTM 2019 on my PC but wish to know if I will need a further licence for my wifes laptop.

    In any event could you tell me how to transfer my tree plus info onto hers.

    Thanks and regards


  27. I purchased the D/Load plus the CD plus the Companion Guide in Jan 2020.
    The d/load arrived and was installed with no problems, the CD arrived shortly after great service?
    But no indication of the Companion Guide arriving or being despatched.
    It is now June 2020 and as I paid for this package through PayPal I am wondering if I should make a claim against the package to get all monies paid,.as I have only a few days left to make a claim, as without the Companion Guide this programme is of no use to me, I realise that there is a PDF available to use but I m one of the older genre where the written copy makes it easier to use.
    Any information to assist would be appreciated. Also a reply of some sort

    Thanks Mike

    1. I would suggest you to speak to MacKive in this regard and they may help. Here is a Link for you to chat with them online. Sorry they do not have a phone number for family tree maker support as yet.

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