Lost Family Tree Maker after Windows 10 Update

Whenever the Microsoft Updates are released for Windows 10, a big chunk of users gets troubled installing the update on their computer. In some cases, the update makes an unprecedented change which affects some of the files and folders. We have such of an update from Microsoft recently in October 2018 where we found the reports of data loss for the computer after the update.

The reports of such an update came from various social media platforms, like Twitter, Reddit, etc. The distress is not to have those missing files back even if you roll-back the updates. It is purely a speculation as to how the users have saved their data on their PC’s.

The files which were reported to be removed in the recent Microsoft Windows 10 update were many and one among them was our Family Tree Maker 2017. There are steps to recover the lost files after the recent Microsoft Windows 10 update. These are the simple and easy steps: –


  1. Go into the computer settings
  2. Now you have to click on the option of “Update & Security”
  3. Click on “Backup”
  4. Now you must click on “more options”
  5. Go to “Restore files”
  6. Select Family Tree Maker file
  7. Push the “Restore” button


If these options do not work out for you, try other options. Given below are a few steps you can try.

  1. Click on the Windows logo which is on the left-hand side of the screen of your computer
  2. Go to “Settings”
  3. Click on “Accounts”
  4. Push the option for “Sync your settings.


If you see a message which says, “You are logged in with a temporary profile” or “Roaming options are currently unavailable”. Try reinstalling the computer again and sign in to your pc again. You may also encounter with the error of “Can’t sign into account”. Try signing out and signing back in. This time you must remove the temporary account and you will be able to recover your files.

If the above steps don’t work for you and you are still not able to get the files for the Family Tree Maker, we would have to find out if we have the administrator account enabled on the computer or not.

If you have set up a new Microsoft account when you have upgraded from Windows 7, your files might be in a disabled administrator account. You must enable this account and restart the computer to see the Family Tree Maker files on your system.



Enabling the Windows 7 Administrator Account


  1. Click on the windows button on the lower left-hand side of the screen
  2. Type “Computer management” and select the “Computer management app”
  3. On the left-hand side, you must select Local Users and Groups
  4. Now select Users.
  5. If you see the name of the user is Administrator and the arrow icon is down it means the Administrator account is disabled.
  6. You must enable it by click on the small icon.
  7. The properties box will open up
  8. Uncheck the box for Account is disabled
  9. Check the applicable box to enable the Administrator account.
  10. Sign out from the account and sign in to the computer using the Administrator account.

You can also read our previous article on “how to make family tree maker free“.

7 thoughts on “Lost Family Tree Maker after Windows 10 Update”

    1. I have a Borderbound Family Tree maker Version 7 That had been on our older computer. When we upgraded computers we were never able to retrieve any of the info. On our PC.. windows 10. Any suggestions?

  1. I had family tree a number of years ago and prepared my family history, at least as far as I could at the time. then I moved into a CCRF (retirement facility) and gave away all my stuff. Now need to get back into it. Can I reactivate? what would be the cost and what would I need. In the interim, I changed computers and lost all my files, so probably will have to start from scratch, or at least from what I saved with you. Formerly was working from Fayetteville, NC and before that Gainesville, FL, now in Mechanicsville, VA. Thanks, John T. Hardy, Jr. My e-mail has stayed the same since 1982.

  2. thank you for helping, I followed your instructions above, but no luck. I called Family Tree Maker support, and they told me to purchase a new copy of FTM 2019 before they could help me find the lost files. Not very helpful.

    1. I am really sorry to hear that. Could you please let us know the version of software you are using right now? If you are using an outdated version then you may have to purchase the new family tree maker 2019 software.

Leave a Comment

Your email address will not be published. Required fields are marked *