When is Family Tree maker 2019 Upgrade?

Are you a family tree maker software user, then you must be wondering and wanting to know about the release status of Family tree maker 2019 software upgrade.

Here are few things that you should know about Family tree maker 2019 upgrade:

Do you use Family tree maker 2017?

Only user who has purchased family tree maker 2017 are eligible to upgrade to Family Tree Maker 2019. if you have, then you are eligible for family tree maker 2019 upgrade. Have you not purchased family tree maker 2017? Please go ahead and purchase it first.

Should you upgrade from FTM17 to FTM19?

Right now you have chance to upgrade it so you should. As per our experience after some time MacKiev stops updating their older version of software. This is what happened in FTM14 case. They stopped FTM14 to connect to ancestry and lot of customer was affected by it. You are also getting a good discounted price to upgrade so you should upgrade it. You can still be able to use FTM17 if you do not wish to upgrade it.

Have you pre-book your software license for Family Tree maker 2019?

If you have not pre-book your software license, then you should go ahead and pre-book it. You will get 40% discount now. Please click the link.

Is TreeVault Services good?

Since it is free with Family tree maker 2019. You should go ahead and get it. Later if you think, you do not need TreeVault then you should not renew it. If you are using ancestry, then I do not think you will need it but as I said later you can decide that.

What does TreeVault service do?

TreeVault keeps a back of your family tree data. If you lose your family tree data. You can easily restore all your file using TreeVault service.

When will it be available?

As per MacKiev, it will be available for user to download end of this summer (End of July or End of August). Please call us at our Family tree maker support help number +1-888-299-3207.

54 thoughts on “When is Family Tree maker 2019 Upgrade?”

  1. It’s now Sep 2019 and like many of your customers I too have been waiting for the new 2019 upgrade and Prepaid. Your customer service can only reply (Hopefully it will be launched very soon) As a customer I find it difficult to understand you would ask us to prepay and know Sep as still no launch date.

  2. Discouraging that nobody from MacKiev is responding to this thread. We’d like some information on the release of FTM 2019 since you’ve already missed the deadlines.

  3. Now Sept 15. Still waiting on version 2019. When will it be available?
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  4. Don’t seem to be getting any type of answer on release date, even the best we get so far from the “Chat” function is “Hopefully soon.” My confidence in this group is quickly fading.

  5. I wrote before and asked when. Does anyone actually have an answer they care to share with all of us or is it a nonexistent date?

  6. I too pre-ordered this and have heard nothing. According to the publishers website it says it was scheduled for release in the middle of summer (stating that summer in Boston runs till Sept 23rd). With six days to go till their summer ends, I’m still waiting.

  7. Like everyone else i was told new release would be out by September 20th called 9/20/2019 at 203pm they told me it could be a few more months before it will be out and that they will send an email to everyone like alot of you i paid for the upgrade ?? 6 months ago or longer whenever they asked us to. Just a thought maybe they should give use 3 months of ancestry download free

  8. Did MacKikev make a commitment that it could not keep? You keep saying next month for a program that has to be downloaded. I am with a lot of people that are disappointed.

  9. This is the reply I received from FTM:
    We don’t set a launch date until we’re confident that the software is ready to go. Based on where we are right now with development and testing, we’re getting close, and are still on track to release before the end of summer.

    We’re headquartered in Boston, and where summer ends at the fall equinox (September 23), that should give you a rough idea of how soon you can expect the release. We’re just as excited for the new edition as you are, and we’re nearly there!

  10. Your chat app is advising the upgrade is next month i.e. October 2019. This could be reflected in the web site. When does it become appropriate for all those that have paid to take legal action for a refund?

  11. You offer a live chat. Apparently it is a one way live chat. I chat and no one responds. I would like to know when the upgrade that I paid for in May will be available for download. Based on the posts I see there are others with the same issue and no response to their questions. I would like a response. I am ending my chat since I don’t need to be online to chat to myself. This level of customer service is unacceptable. Maybe we all need to contact the Better Business Bureau to see why you have our money interest free yet you can’t respond to your customers. If there is a delay, that’s not a problem. A simple email to your paying customers to inform them of a delay would be nice, since you promised delivery by July-August, and we are now almost at the end of September. I expect a response tomorrow or I will take further action as needed. Wasted my time with a useless chat, and now wasting my time having to do this.

  12. I’m also wanting to know when Family Tree Maker 2019 might be available. There is no problem if it’s delayed but some information about progress to release would be very helpful and just good customer service.

  13. It is September 27, 2019 and I have had no notice of the release of the FTM 2019 Upgrade to be downloaded. My purchase was made on 8/13/2019. Please advise me of when this product will be available.

  14. Now October and not even the courtesy of an update on the FTM 2019 release. I’m beginning to regret pre-paying for this software and am also beginning to question the integrity of this company. Lousy Customer Service!

    1. Did you not get an email, Daniel? You will get your copy of software soon. If you want, you can chat with MacKiev and see the status of your order.

      1. Chat just tells ;you in a few days. To me that is 3 days but then they go on to tell you that you will get it in the order you pre-ordered in. So I have found chatting is just a waste of time..

  15. Can you let me know when FTM 2019 will be shipping. I pre-ordered and paid for it weeks ago and have received nothing. Thank You

  16. I ordered on 5/20…first day. The update site says 45,000 notices for download have gone out but I haven’t gotten one. I chatted on line but they were no help…not even to see if my order had gotten lost. Some way to run a roll out – NOT!!

  17. It is now Oct 4, 2019 and I still have not received my pre-ordered copy of the FTM 2019. Apparently neither has anyone else. If we were not going to receive it in a timely manner, then there was no sense in pre-ordering it. Our order should have been processed first. I keep getting emails from your company letting me know that its available to order.

  18. Michael Valcourt

    Hello, where is the update that I have paid for. I am starting to have a bad feeling about this. Have I been scammed?

  19. Just bought FTM2019. Received 2 emails in regard to delivery of USB and Companion Guide but nothing about download instructions?

  20. It appears that no one at support wants to respond my question.

    The question is “I purchased FTM2019 May 14, 2019 when can I expect the new software”

  21. I downloaded my copy of FTM2019 but don’t know where it is or how I find it. Can you help? My 2017 has not been copying the photos from Ancestry right. I’m hoping (if I ever find it) that 2019 will work.

  22. Roseanne Kielley

    I got an email about my upgrade. I tried to download the program but only somehow succeeded in deleting the email. Where do I go now?
    Roseanne Kielley,
    rkielley @gmail.com

  23. Downloaded FTM 2019 and all went well according to instruction. Tried to open 2019 but could not find. l can open FTM 2017 but cannot find FTM 2019. Notice said all had been downloaded and said to open FTM 2019. Instead FTM 2017 keeps opening.

  24. Any news of when the update is coming? I purchased FTM2017 with the free 2019 upgrade option. No emails yet or info on how to upgrade.
    Would be nice to be kept in the loop.

  25. Carole Van Lindt

    I paid for a copy of the 2019 edition but have never received it. Can’t even do the download as it never appears anywhere.

    What a mess.

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