How to fix error in FTM2019?

In this blog, we have explained how to fix error in FTM2019. 

This error may appear in your FTM2019 and you can fix error in FTM2019 by reading this blog.

If you are the one, who has purchased Family Tree Maker 2019 and received an email from MacKiev to install the software then this blog is for you.
I am sure, you must have received an email to download your new version of Family Tree Maker software. So, when you click on the link, you will be redirected to verification center. You will need to fill out your information.
Note: you will need to exact information that you have supplied while pre-booked FTM19. If you put wrong email or different email, you will not be able to get the download link. If you are supplying right information, you will be able to get the link.

Are you are providing right information and getting an error as below?

“Whitelabel Error Page”
“This application has no explicit mapping for /error, so you are seeing this fallback.
Date and time
There was an unexpected error (Type=Not Found, Status=404).
Query did not return a unique result:2;nested exception is javax.persistaence.NonUniqueResultException: query did not return a unique result: 2


Before you contact MacKiev, here is what you should do first to fix error in FTM2019.

1. Use a different computer.
2. Try to change a browser on the same computer or device.
3. Disable your antivirus.
4. Clear your browser cache.


In case these steps do not work, then you should contact MacKiev. MacKiev does not have a phone number to call but the have a chat support service where you can chat with a live technician. If you are not able to follow the chat technician and if you need someone on the phone and fix your issues remotely then you call us.


We will fix your issues remotely and we are available 24×7 on demand service. Please call our Family Tree maker software support +1-888-299-3207

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