Cannot open this file : Family Tree Maker Error

Family Tree Maker Support

Learn how to fix error “can not open this file in Family Tree Maker software.

Note : This article is about windows operating system error that you may get on the software.

If you are reading this article that mean, your family tree software isn’t working. If you are getting an error that says, “cannot open this file” (This file cannot be opened by this edition of Family tree maker. File was created in older version of software or file is corrupted).

Please follow the steps if you are facing this problem,
hopefully my blog will guide you to fix this problem.

Before you start working on this, please check for this
information if you have. It will be easier for you to fix the problem.


  1. Do you have an ancestry account? If Yes, did you
    upload your tree information to ancestry recently.
  2. Did you back up your FTM file to any external
    drive recently?
  3. Did you back up your FTM to computer manually to
    any different location?

Steps according to question 1:

If you have an ancestry account and if you have uploaded
your Family Tree files to ancestry recently then clear all the files related to
FTM and download tree from ancestry. This is the best way for you. It will
download all your media file and all your tree file.

Steps according to question 2:

If you have back up file on an external hard drive, delete
all existing file that you have on your computer. Insert your external drive
and copy all the data. Import in your family tree as new tree. If you have not
uploaded your FTM data on ancestry and if you have an account with them. You
should upload your FTM file to ancestry. This will make sure, you don’t lose
your hard work.

Steps according to question 3:

If you have backed up your FTM to a new location and if you
are sure of it then Please delete all other existing file and upload the back
up that you have from different location in the same computer.

If you are not sure and if you want a technician to help you fix this problem. Please call our FTM tech +1-888-299-3207 and ask them to help you. Please know, we charge for our services. If you are looking for free support, try to call Mackiev or Ancestry. We have no relation with Mackiev or ancestry.

5 thoughts on “Cannot open this file : Family Tree Maker Error”

  1. I inserted copy of 2005 FTM Collector’s Edition into my HP NOTEBOOK. It read (Critical components are missing, please uninstall and reinstall. Your data files have not been affected. I did same thing happened. What can I do?

  2. I recently purchased it. I created a file on the web- it won’t open, I can’t download it. Family Treemaker needs technicians online and a program that just works.

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