Broken Media in Family Tree Maker

Family Tree Maker Support

Learn to find broken link and re-link in Family Tree Maker software.

This blog has detailed information of relinking the broken media. Please follow the steps.

There could be many reasons that could cause media broken link in family tree.

Cause 1: –

If you have a media and you selected that media for your family tree maker software and later that media was deleted by you. This is one of the reasons, Family tree maker will not be able to find that media. Since item is not available.

Cause 2: –

The media is either moved from your computer or there is problem with your disc drive. Or the media name has been changed by you.

How to fix broken link?

Please click on the red link. When you click on “File not found”, it will take you to the previous location where file was located. If you do not find media that mean, it was deleted or moved.

There will be two choice for user to select, please follow the image below.

You can always try to search media file using second option. “Let Family Tree Maker Search for this file”. This option will try to search for the media file by itself. If you know the file location then, you can always choose first option and select the media.

Note: if Family Tree Maker finds the media file, it will re-link your media by itself.

If your media file is deleted. Please find the media or the image and save it to your computer. Go to search media again and select the file that you have save file. This will re-link your media file again. This will fix your media broken link problem. If it does not work, please call our support number.

Disclaimer – we are not Mackiev. We are Family Tree Maker Support. Call our Family Tree Maker support number +1-888-299-3207

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